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Director Relationship Management Jobs (NOW HIRING)

AARP

Relationship Management Director

Washington, DC · On-site

$142K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Relationship Management Director oversees defined portfolios of partnerships, with accountability for partnership performance, value realization, and long-term growth. This role identifies ...

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$39K

$100.9K

$173.5K

How much do director relationship management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director relationship management in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a director of relationship management?

A Director of Relationship Management is a senior professional responsible for overseeing and nurturing key client or partner relationships within an organization. They develop strategies to strengthen long-term partnerships, manage a team of relationship managers, and ensure client satisfaction and retention. Their role often includes identifying opportunities for business growth, resolving issues, and acting as a liaison between clients and internal teams. Directors in this position work in industries such as finance, technology, and professional services.

What are the key skills and qualifications needed to thrive as a director of relationship management?

To thrive as a Director of Relationship Management, you need a strong background in client relationship building, account management, and strategic planning, often supported by a bachelor's or master's degree in business or a related field. Experience with CRM platforms (like Salesforce), data analytics tools, and relevant industry certifications (such as Certified Relationship Manager) is highly advantageous. Exceptional communication, leadership, and negotiation skills enable you to foster trust and drive results with clients and internal teams. These competencies are vital for sustaining long-term partnerships, achieving business growth, and maintaining a competitive edge.

How does a director of relationship management typically collaborate with other departments to enhance client satisfaction?

A Director of Relationship Management often works closely with teams such as sales, product development, marketing, and customer support to ensure a seamless client experience. They serve as the main point of contact for key clients, relaying client feedback and advocating for client needs across departments. Regular cross-functional meetings and strategic planning sessions help align goals and initiatives, enabling the director to proactively address challenges and deliver tailored solutions. This collaborative approach not only improves client satisfaction but also drives business growth by fostering long-term partnerships.

What is the difference between Director Relationship Management vs Client Relationship Manager?

AspectDirector Relationship ManagementClient Relationship Manager
CredentialsBachelor's degree; often advanced degrees or certifications in management or businessBachelor's degree; relevant certifications like CRM certifications are common
Work EnvironmentStrategic leadership, overseeing teams, and high-level client engagementDay-to-day client interactions, account management, and relationship building
Employer & Industry UsageUsed in corporate, financial, and consulting sectors for senior client relations rolesCommon across industries like banking, tech, and services for client-facing roles

The main difference is that a Director Relationship Management focuses on strategic oversight and leadership of client relationships at a higher level, while a Client Relationship Manager handles direct client interactions and account management. Both roles require strong communication skills and industry knowledge, but the director position involves broader strategic responsibilities.

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Director Relationship Management jobs near you
Infographic showing various Director Relationship Management job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Relationship Management Director

AARP

Washington, DC • On-site

$142K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

AARP rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

141st of 777 rated non-profit organizations

Job description

Overview
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.
The Relationship Management Directoroversees defined portfolios of partnerships, with accountability for partnership performance, value realization, and long-term growth. This role identifies expansion opportunities, monitors portfolio health, and develops performance metrics to assess impact by translating relationship insights into actionable recommendations and partnering with stakeholders to strengthen renewals, improve value capture, and inform future partnership strategy.
Responsibilities
  • Owns and manages a defined portfolio of relationships, while maintaining alignment, stewarding relationships, and overseeing contract requirements.
  • Identifies and activates upsell, cross-sell, and expansion opportunities within existing partnerships.
  • Monitors and assesses overall portfolio health, including outcomes, risk, concentration, and strategic alignment.
  • Translate relationships and portfolio insights into actionable recommendations that improve outcomes. Partners with deal teams to refine renewal terms, maximize relationship value, and mitigate churn risk.
  • Provides insights and feedback loops to inform future partnership strategy and deal structuring.
  • Collaborate with account manager and stakeholders on reviews to ensure deal goals are being achieved or issues are mitigated.

Qualifications
  • Bachelor's degree in Business Administration, Marketing, Management, Communications, Finance, or a related field required.
  • 8+ years of experience in strategic partnership management, account management, partner success, strategic alliances, or a related field.
  • Proven experience managing and growing a portfolio of strategic partnerships, ensuring alignment with business objectives, contract obligations, and long-term relationship success.
  • Demonstrated ability to develop and execute partnership success plans that deliver measurable partner value, strengthen executive relationships, and identify expansion opportunities.
  • Experience monitoring partnership portfolio health through executive business reviews, partner feedback, risk assessments, and key performance metrics to drive long-term business success.
  • Lead cross functional collaboration to translate partnership insights, performance data, and stakeholder feedback into actionable recommendations that improve relationship outcomes, resolve issues, and strengthen strategic relationships.
  • Experience leading partnership renewals by collaborating with deal teams and stakeholders to optimize terms, maximize value realization, and mitigate partnership risk.
  • Leverage CRM platforms, AI-enabled tools, and operational best practices to manage partnership activities and support proactive, data-driven relationship management.

AARP will not sponsor an employment visa for this position at this time.
Additional Requirements
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement in evaluation options to make sound decisions
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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