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Senior Director Application Support Jobs (NOW HIRING)

Alkami Technology

Director, Application Support

Execute and operationalize the vision, strategy, and operating model for Application Support as defined by the Sr Director, Support Excellence, translating them into concrete goals, priorities, and ...

Consumer Direct Care Network

OR · On-site

JOB SUMMARY The Director of Application Software Engineering provides leadership for application ... Support hiring, workforce planning, skills development, succession planning, and performance ...

Cherokee Federal

Application Support-Senior

Washington, DC · On-site

$119K - $129K/yr

Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited ... Works independently with minimal direct supervision from the Program/Project Manager. * Answers ...

A3 Technology

Application Support -Sr Level

Washington, DC · On-site

$50K - $175K/yr

A3 Technology, Inc. is seeking Application Support (senior level) to join our team in Washington ... Work independently with minimal direct supervision from the Program/Project Manager. * Answer phone ...

Alkami Technology

Manager, Application Support

... direct reports and follow a methodical escalation process through to senior leadership when ... Align with the broader Application Support leadership to drive consistency in tooling, process, and ...

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All JobsSenior Director Application Support Jobs

Senior Director Application Support information

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$54K

$114.9K

$159.5K

How much do senior director application support jobs pay per year?

As of Jun 19, 2026, the average yearly pay for senior director application support in the United States is $114,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Director Application Support vs Application Support Manager?

AspectSenior Director Application SupportApplication Support Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level decision makingManages daily operations, team supervision, and issue resolution
Required CredentialsBachelor's/Master's in IT or related, extensive experience, leadership skillsBachelor's in IT or related, technical expertise, team management experience
Work EnvironmentExecutive-level, cross-departmental collaboration, strategic focusOperational, team-oriented, technical support environment

The Senior Director Application Support typically holds a higher strategic and leadership role, overseeing multiple teams and aligning support services with organizational goals. The Application Support Manager focuses more on daily operations and technical team management. Both roles require relevant IT credentials and experience, but the senior director's scope is broader and more strategic.

More about Senior Director Application Support jobs
What cities are hiring for Senior Director Application Support jobs? Cities with the most Senior Director Application Support job openings:
What states have the most Senior Director Application Support jobs? States with the most job openings for Senior Director Application Support jobs include:
What job categories do people searching Senior Director Application Support jobs look for? The top searched job categories for Senior Director Application Support jobs are:
Senior Director Application Support jobs near you
Infographic showing various Senior Director Application Support job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $114,905 per year, or $55.2 per hour.
Director, Application Support

Director, Application Support

Alkami Technology

Remote

Full-time

Retirement, PTO

Posted 11 days ago

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
Follow us on Glassdoor and LinkedIn!
The Director, Application Support provides strategic and operational leadership over Alkami's Application Support function, managing a team of front-line Application Support Managers and their respective engineer teams. This role is accountable for overall service performance, client experience, and operational maturity within Application Support, with a focus on:
- Delivering consistent, high-quality support for Alkami's digital banking solutions at scale
- Aligning Application Support operations and use of tooling (ServiceNow/Alkami Support Hub) with the Support Excellence strategy and business/client outcomes
- Partnering with Product, Engineering, Client Care, and other stakeholders to reduce incident volume, improve stability, and drive long-term customer retention
The Director operates at both tactical and strategic levels-ensuring day-to-day execution through managers while steering medium- to long-range improvements in people, process, and platform usage for Application Support.Essential Duties & Responsibilities
1. Strategic & Operational Leadership
  • Execute and operationalize the vision, strategy, and operating model for Application Support as defined by the Sr Director, Support Excellence, translating them into concrete goals, priorities, and expectations for managers and their teams.
  • Translate strategy into clear annual/quarterly priorities, metrics, and execution plans for Application Support managers and their teams.
  • Own department-level KPIs for Application Support (e.g., FRT, backlog age, SEV MTTR, CSAT/CES) and run regular business reviews to track performance and drive decisions.

2. People Leadership & Manager Coaching
  • Lead, develop, and mentor front-line Application Support Managers, building a strong bench of people leaders.
  • Set clear expectations for managers around queue management, communication standards, coaching, and performance accountability.
  • Drive consistent people leadership practices (1:1s, team meetings, performance management, recognition, succession planning) across all Application Support teams.
  • Partner with HR/People teams on hiring, workforce planning, and career pathways for Application Support (IC and leadership tracks).

3. Operational Excellence & Performance Management
  • Establish and enforce standard operating rhythms for Application Support managers (daily queue reviews, SLA monitoring, SEV reviews, backlog hygiene).
  • Use data to proactively identify risks, trends, and bottlenecks and hold managers accountable for remediation plans.
  • Govern ticket quality and communication standards within Application Support, ensuring consistent client-ready updates and documentation across teams, in alignment with Support Excellence frameworks.
  • Oversee on-call and incident coverage models for Application Support, ensuring sustainable rotations and clear ownership for after-hours support.

4. Incident Management & Client Experience
  • Serve as the escalation point for complex or strategic client issues owned by Application Support, supporting managers in de-escalation and communication.
  • Ensure Application Support managers and teams follow a disciplined SEV process, including timely engagement, clear roles, and executive-ready status updates, in alignment with global incident governance.
  • Drive post-incident reviews across Application Support, ensuring learnings translate into durable changes in process, tooling, or product.
  • Partner with Client Care, CSMs, and Support Escalation Managers to ensure coordinated engagement for red or at-risk accounts that rely on Application Support.

5. Cross-Functional & Governance Leadership
  • Represent Application Support in cross-functional forums (Product, Engineering, Release Management, InfoSec, Client Care) to align on priorities and trade-offs.
  • Influence roadmaps, defect prioritization, and release readiness based on Application Support data and client impact, providing domain-level input into the governance led by Support Excellence.
  • Help define and enforce governance for ticket flow across Delivery, Support, and other teams from an Application Support perspective, minimizing "ping-pong" and ownership gaps.

6. Risk, Compliance, and Communication
  • Ensure Application Support practices align with corporate policies, security, and regulatory expectations, especially for financial services clients.
  • Provide clear, timely communication to internal and executive stakeholders around major incidents, emerging risks, and support trends within Application Support.
  • Contribute to client-facing narratives about Application Support performance, improvements, and commitments, partnering with CXG leadership as needed.

Recommended Experience & Education
Minimum Years of Experience
  • 10+ years in B2B application/technical support for complex, distributed SaaS applications
  • 5+ years directly leading managers or multi-team operations in a high-volume support or technical operations environment

Education
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field; or equivalent practical experience
  • Master's degree or advanced leadership/technical certifications preferred

Knowledge, Skills, & Qualifications
Required
  • Proven success leading leaders in a technical support or operations environment, ideally across distributed/remote teams.
  • Deep understanding of B2B application support for n-tier, API-driven, or cloud architectures (e.g., C#, SQL Server, IIS, web services/APIs).
  • Demonstrated ability to run an operation from metrics: building dashboards, interpreting trends, and using data to make staffing and prioritization decisions.
  • Strong experience with incident management and crisis leadership, including executive-level communication.
  • Excellent stakeholder management and communication skills, comfortable operating with executives and strategic clients.
  • Experience with ServiceNow (or similar ITSM/Ticketing platforms) and Jira/Confluence or equivalent tools, specifically in the context of running Application Support.
  • Ability to navigate ambiguity, balance short-term fire-fighting with long-term improvements, and lead teams through change.

Preferred
  • Experience in FinTech, BankTech, or financial services, with familiarity with online banking workflows and partner integrations.
  • Knowledge of ITIL or similar service management frameworks; relevant certifications a plus.
  • Background in workforce planning, forecasting, and performance management for support organizations.
  • Experience leading large-scale process/tooling transformations (e.g., migration to ServiceNow or similar platforms) from an Application Support execution standpoint.
The salary range for this position is: $156,000 - $195,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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