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Application Technical Support Jobs (NOW HIRING)

Bostondynamics

Duties and Responsibilities Knowledge & Application: Technical Expert * Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

$2.5K/yr

Review, troubleshoot, and document escalated application technical issues. * Assist engineering and ... Mental Health support through EAP * Generous paid time off, plus 13 paid holidays * 100% vested ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

Review, troubleshoot, and document escalated application technical issues. * Assist engineering and ... Mental Health support through EAP * Generous paid time off, plus 13 paid holidays * 100% vested ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

Review, troubleshoot, and document escalated application technical issues. * Assist engineering and ... Mental Health support through EAP * Generous paid time off, plus 13 paid holidays * 100% vested ...

nLeague

Technical support

Atlanta, GA · On-site

Including deployment/implementation, application modification, and application error debugging ... This is a senior technical support specialist position. Candidates must possess advanced technical ...

Esolvit Inc

Technical Support

Austin, TX

Company Description Esolvit is a global leader in consulting, technology, application development ... system/technical support 7 Years of experience supporting human resource, financial or related ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Montvale, NJ Responsibilities -Lead day-to-day operations of the Application Support and Operations ... Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.

What cities are hiring for Application Technical Support jobs?

Cities with the most Application Technical Support job openings:

What states have the most Application Technical Support jobs?

States with the most job openings for Application Technical Support jobs include:

What are popular job titles related to Application Technical Support jobs?

For Application Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Application Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Application & Technical Support Specialist III

Pittsburgh, PA • On-site

HarbisonWalker International
Ceramic, Glass, Cement Product Manufacturing • 1 - 5K employees
Learn more about HarbisonWalker Internationalexternal

Full-time

Re-posted 25 days ago

HarbisonWalker International rating

8.8

Company rating: 8.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility. 
 

Responsibilities
    Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments 
    Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
    Developing business cases for new product development; creating, executing and tracking new product launch plans
    Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
    Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
    Assisting in product rationalization, product portfolio modifications and shape standardization
 

Requirements
    The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
    Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
    Requires knowledge of refractory products, installation methods, construction skills and customer applications
    Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
    Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
    Requires the ability to work effectively in a team environment
    Requires strong analytical, strategic thinking and business problem solving skills
    Requires project management skills and the ability to coordinate multi-department projects
 

Physical and Environmental Requirements
    Physical Activity:  Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
    Lifting:  Requires lifting up to 50 pounds less than 1/3 of time.
    Vision:  Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
    Environment:  Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise:  Requires exposure to moderate noise.

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