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Application Technical Support Jobs in California

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Review application functions and user needs, then guide customers in effective use of software ... TECHNICAL SCOPE * Support enterprise software, databases, Internet technologies, spreadsheets ...

Bio-Techne

Technical Support Scientist

Newark, CA · On-site

$63K - $104K/yr

The Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point ...

Bio-Techne

Technical Support Scientist

Newark, CA · On-site

$63K - $104K/yr

TheTechnical Support Scientist role involves providing application assistance, training, and ... They serve as the main point of contact for customers, offering technical guidance and scientific ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Learn more ( The application period for the job is estimated to be 40 days from the job posting ... TECHNICAL SCOPE * Support enterprise software, databases, Internet technologies, spreadsheets ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Learn more ( The application period for the job is estimated to be 40 days from the job posting ... TECHNICAL SCOPE * Support enterprise software, databases, Internet technologies, spreadsheets ...

OSTechnical

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

... and application access support. Technology Environment Active Directory, Windows environments ... Ability to walk non-technical users through solutions Qualifications * High School Diploma or GED ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers

Apply

Technical Support Engineer

San Francisco, CA · On-site

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... If you need an accommodation during any stage of the application or hiring process--including ...

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.

What cities in California are hiring for Application Technical Support jobs?

Cities in California with the most Application Technical Support job openings:

Infographic showing various Application Technical Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Principal Technical Support Engineer

San Jose, CA • On-site

Automation Anywhere
Software Development • 1 - 5K employees
Learn more about Automation Anywhereexternal

Full-time

Re-posted 25 days ago

Job description

Company Description

Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.

Job Description

       Roles and Responsibilities:

       Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.

       Total 11 to 15 years of work experience

       Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.

       Minimum 4 years solid support or technical service delivery experience to global customers

       Well versed in enterprise product architecture.

       Ability to understand and articulate the customer requirement well

       Extremely customer focused and excellent at customer management

       Deal with ambiguity and resolve issues by leveraging the technical and product knowledge

       Be on top of the AA products, offerings and day to day business operations

       Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.

       Provide technical assistance to the team members and help to expedite resolution of customer issues

       Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.

       Participate in a technical discussion with customer

       Escalation management

       Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.

       Perform business consulting to propose a solution to meet organization's security practices.

       Conduct thorough analysis/consultation of customer's business requirement

Qualifications

 Requirements:

       Bachelor's degree in Information Technology, Computer Science or equivalent

       Proven working experience in Enterprise Application Technical support

       Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.

       Basic knowledge of Database, VB/Java scripting, Excel macros

       Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster

       Working knowledge of HADR

       Strong problem-solving and multi-tasking skills

       Excellent client-facing skills

       Excellent listening skills

       Excellent written and verbal communication skills

       Ability to speak and write clearly and accurately

       24 x 7 rotating shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply