Bachelor's degree in Information Technology, Computer Science or equivalent Proven working experience in Enterprise Application Technical support Working knowledge of Windows systems, Visual Studio ...
Bachelor's degree in Information Technology, Computer Science or equivalent Proven working experience in Enterprise Application Technical support Working knowledge of Windows systems, Visual Studio ...
... Application Technical support • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments. • Basic knowledge of Database, VB/Java scripting, Excel ...
... Application Technical support • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments. • Basic knowledge of Database, VB/Java scripting, Excel ...
Provide dedicated field application technical support for new HBM customers. * Drive HBM product quality and stabilization, in collaboration with RAS support teams. * Manage field quality control for ...
Provide dedicated field application technical support for new HBM customers. * Drive HBM product quality and stabilization, in collaboration with RAS support teams. * Manage field quality control for ...
Technical Support Scientist
Newark, CA · On-site
$63K - $104K/yr
Provide application assistance, product training and troubleshooting for ACD product lines via ... Technical customer support or application support experience a plus. * Highly self-directed ...
Technical Support Scientist
Newark, CA · On-site
$63K - $104K/yr
Provide application assistance, product training and troubleshooting for ACD product lines via ... Technical customer support or application support experience a plus. * Highly self-directed ...
Technical Support Scientist
$63K - $104K/yr
The Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point ...
Technical Support Scientist
$63K - $104K/yr
The Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point ...
Technical Support Scientist
Newark, CA · On-site
$63K - $104K/yr
TheTechnical Support Scientist role involves providing application assistance, training, and ... They serve as the main point of contact for customers, offering technical guidance and scientific ...
Technical Support Scientist
Newark, CA · On-site
$63K - $104K/yr
TheTechnical Support Scientist role involves providing application assistance, training, and ... They serve as the main point of contact for customers, offering technical guidance and scientific ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... If you need an accommodation during any stage of the application or hiring process--including ...
About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... If you need an accommodation during any stage of the application or hiring process--including ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
Quick apply
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Diagnose issues across application, infrastructure, networking, storage, and performance layers
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Basic understanding of software, system, and application logs, as well as the tools and platforms ...
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Basic understanding of software, system, and application logs, as well as the tools and platforms ...
Technical Support Engineer
San Francisco, CA · On-site
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Basic understanding of software, system, and application logs, as well as the tools and platforms ...
Technical Support Engineer
San Francisco, CA · On-site
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Basic understanding of software, system, and application logs, as well as the tools and platforms ...
About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... If you need an accommodation during any stage of the application or hiring process--including ...
About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... If you need an accommodation during any stage of the application or hiring process--including ...
Technical Support Specialist
San Francisco, CA · Hybrid
$64K - $100K/yr
WHAT YOU HAVE * 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments. * A degree from an accredited college or university, a technical boot camp ...
Technical Support Specialist
San Francisco, CA · Hybrid
$64K - $100K/yr
WHAT YOU HAVE * 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments. * A degree from an accredited college or university, a technical boot camp ...
Technical Support Specialist
Vallejo, CA · On-site
$65K/yr
Overview Under the direction of the Technical/ AV Leads, the Technical Support Technician provides ... Hands-on experience with audio-visual equipment and application services in a networked environment.
Technical Support Specialist
Vallejo, CA · On-site
$65K/yr
Overview Under the direction of the Technical/ AV Leads, the Technical Support Technician provides ... Hands-on experience with audio-visual equipment and application services in a networked environment.
Technical Support Representative
Livermore, CA · On-site
$70K - $90K/yr
Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps. We are looking for a Technical Support Representative to join our ...
Technical Support Representative
Livermore, CA · On-site
$70K - $90K/yr
Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps. We are looking for a Technical Support Representative to join our ...
Technical Support Representative
Livermore, CA · On-site
$70K - $90K/yr
Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps. We are looking for a Technical Support Representative to join our ...
Technical Support Representative
Livermore, CA · On-site
$70K - $90K/yr
Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps. We are looking for a Technical Support Representative to join our ...
Technical Support Specialist
San Francisco, CA · On-site
$64K - $100K/yr
WHAT YOU HAVE * 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments. * A degree from an accredited college or university, a technical boot camp ...
Technical Support Specialist
San Francisco, CA · On-site
$64K - $100K/yr
WHAT YOU HAVE * 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments. * A degree from an accredited college or university, a technical boot camp ...
Technical Support Engineer
San Francisco, CA · On-site
$73K - $110K/yr
As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to ... If you need any assistance with your application or interviews due to a disability, please let us ...
Technical Support Engineer
San Francisco, CA · On-site
$73K - $110K/yr
As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to ... If you need any assistance with your application or interviews due to a disability, please let us ...
As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to ... If you need any assistance with your application or interviews due to a disability, please let us ...
As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to ... If you need any assistance with your application or interviews due to a disability, please let us ...
Application Technical Support information
What is an application technical support specialist?
An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.
What are the key skills and qualifications needed to thrive as an application technical support specialist?
To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.
How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?
Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.
What is the difference between Application Technical Support vs Application Support Specialist?
| Aspect | Application Technical Support | Application Support Specialist |
|---|---|---|
| Required Credentials | Typically requires technical certifications, IT knowledge, and troubleshooting skills | Often requires similar certifications, with focus on application usage and customer support |
| Work Environment | Usually in IT departments, providing technical assistance to users or internal teams | Primarily customer-facing, assisting end-users with application issues |
| Employer & Industry Usage | Common in tech companies, software firms, and IT service providers | Found across various industries, including finance, healthcare, and retail |
Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.
What does an application technical support do?
An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.
Principal Technical Support Engineer
San Jose, CA • On-site
Automation Anywhere
• Software Development • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 25 days ago
Job description
Company Description
Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.
Job Description
Roles and Responsibilities:
Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
Total 11 to 15 years of work experience
Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.
Minimum 4 years solid support or technical service delivery experience to global customers
Well versed in enterprise product architecture.
Ability to understand and articulate the customer requirement well
Extremely customer focused and excellent at customer management
Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
Be on top of the AA products, offerings and day to day business operations
Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
Provide technical assistance to the team members and help to expedite resolution of customer issues
Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
Participate in a technical discussion with customer
Escalation management
Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
Perform business consulting to propose a solution to meet organization's security practices.
Conduct thorough analysis/consultation of customer's business requirement
Qualifications
Requirements:
Bachelor's degree in Information Technology, Computer Science or equivalent
Proven working experience in Enterprise Application Technical support
Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
Basic knowledge of Database, VB/Java scripting, Excel macros
Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
Working knowledge of HADR
Strong problem-solving and multi-tasking skills
Excellent client-facing skills
Excellent listening skills
Excellent written and verbal communication skills
Ability to speak and write clearly and accurately
24 x 7 rotating shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Automation Anywhere
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Jose, CA, US
Year founded
2003