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Application Technical Support Jobs in San Ramon, CA

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.
Infographic showing various Application Technical Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sr Principal Technical Support Engineer

Livermore, CA • On-site

Formfactor
Semiconductor and Electronic Component Manufacturing • 1 - 5K employees
Learn more about Formfactorexternal

$136K - $178K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Provide technical support for probe card products in production environments

  • Diagnose and resolve electrical, mechanical, and process-related issues impacting probe card performance

  • Support customers having yield excursions, electrical continuity issues, contact problems, and parametric anomalies during wafer sort

FormFactor rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor's advanced probe card products used in semiconductor wafer testing. This role serves as a key interface between customers, product engineering, manufacturing, and field service teams to ensure optimal performance, fast issue resolution, and continuous product improvement.

The ideal candidate combines deep knowledge of semiconductor test processes, probe card technology, and strong customer engagement skills. Hands-on mechanical ability and wafer prober operation skills for occasional on-site customer support is highly desirable. Ability to speak Mandarin or Korean is a plus.

Customer Technical Support

  • Provide technical support for probe card products in production environments

  • Diagnose and resolve electrical, mechanical, and process-related issues impacting probe card performance

  • Support customers having Yield excursions, Electrical continuity issues, Contact problems (MEMS probe alignment, wear, contamination), and Parametric anomalies during wafer sort.

  • Act as primary escalation points for complex technical issues.

Failure Analysis & Debug

Perform root cause analysis (RCA) on probe card failures using:

  • ATE (Automated Test Equipment) data.

  • Electrical measurements.

  • Microscopy and inspection tools.

  • Interpret wafer sort data to identify probe-related anomalies.

  • Collaborate with FA lab to drive corrective actions.

Product & Process Expertise

  • Develop deep expertise in FormFactor probe technologies (e.g., MEMS, cantilever, vertical probes).

  • Provide guidance on: Probe card setup and optimization, Overdrive, contact force, and cleaning cycles, and Alignment procedures and maintenance practices.

  • Support new product introductions (NPI) and customer qualifications.

Cross-Functional Collaboration

  • Work closely with Product engineering (design improvements), Manufacturing (process feedback, yield learning), and Field service teams (onsite troubleshooting).

  • Drive corrective and preventive actions (CAPA).

  • Participate in engineering change requests (ECR/ECO).

Onsite & Remote Support

  • Provide onsite support at customer fabs and OSATs when required

  • Conduct technical reviews and troubleshooting sessions with customers

  • Deliver training on probe card operation, maintenance, and best practices

Data Analysis & Reporting

  • Analyze large datasets from wafer test systems to identify trends and issues

  • Create detailed technical reports, dashboards, and failure summaries

  • Track key metrics such as Contact resistance, Yield loss attributable to probe cards, and MTBF (Mean Time Between Failures).

Preferred Qualifications:

  • Experience with FormFactor probe cards or similar technologies.

  • Knowledge of advanced nodes (e.g., FinFET, 5nm/3nm processes).

  • Experience supporting high-volume manufacturing (HVM).

  • Familiarity with yield engineering and test optimization.

  • Prior field application or customer-facing experience.

  • Automatic Wafer Prober user experience.

  • Hands-on mechanical assembly / electrical debug experience.

Skills:

Analytical Analysis, Clean Room Environment, Communication, Customer-Focused, Data Analysis Tools, Debugging, Electrical Measurements, Korean Language, Mandarin Chinese Language, Microsoft Office, Probe Cards, Probe Stations, Problem Solving, Semiconductors, Wafer Probing, Wafer Sort, Working in a Fast-Paced Environment

Education & Experience:

Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience| Required

Pay Range:

$136,200.00 - $178,815.00

Pay Range Explained:

This role in Livermore, California pays between $136,200.00 and $178,815.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

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