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Application Technical Support Jobs in Florida (NOW HIRING)

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... Analyze system and application logs to identify potential causes of technical problems. * Assist ...

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Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and ... QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES · 2-4 years of experience in technical support ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints ... Analyze system and application logs to identify potential causes of technical problems. * Assist ...

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Robert Half

Technical Support Analyst

Tallahassee, FL · On-site

$40 - $45/hr

We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Systems & Application Administration * Create, manage, and maintain user accounts through Active ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Systems & Application Administration * Create, manage, and maintain user accounts through Active ...

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and ... Develop deep expertise in STARLIMS application configuration and functionality. * Perform remote ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is a firm specializing in technical support services, and they are ... application suite; including the Microsoft Suite and various applications. • Proficiency in ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical ... application suite; including the Microsoft Suite and various applications. • Proficiency in ...

Fairygodboss

Technical Support Advisor

Miami, FL · On-site

$110K - $111K/yr

ADP is Hiring a Technical Service Advisor We are seeking a Technical Service Advisor to serve as ... Provide advanced application support via phone, chat, CRM, email, or in person. * Learn:

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.

What cities in Florida are hiring for Application Technical Support jobs?

Cities in Florida with the most Application Technical Support job openings:

Infographic showing various Application Technical Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Engineer

Orlando, FL • On-site

Kaseya Careers
See more jobs at Kaseya Careersexternal

Full-time

Posted 3 days ago

New

Job description

The Role

To strengthen our global support organization, Kaseya is seeking a Technical Support Engineer - L1 to join our team in Orlando, Florida.

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical issues across operating systems, networks, servers, storage, virtualization, and other IT infrastructure while meeting or exceeding established service and performance KPIs.

You will interact directly with customers through chat, phone, and support tickets, maintaining a professional, courteous, and customer-first approach throughout every interaction.

This is an excellent opportunity for a technically curious, customer-focused professional who enjoys troubleshooting complex issues and thrives in a fast-paced support environment.

Key Responsibilities
  • Provide Level 1 technical support to Kaseya customers through chat, phone, and support tickets.
  • Diagnose, troubleshoot, and resolve issues across Windows, Linux/UNIX, and macOS environments.
  • Troubleshoot server, workstation, networking, storage, virtualization, and operating system issues.
  • Analyze system and application logs to identify potential causes of technical problems.
  • Assist customers with Active Directory, Group Policy, permissions, and Windows Server administration.
  • Troubleshoot TCP/IP, DNS, DHCP, HTTP/HTTPS, firewall, connectivity, latency, and packet-loss issues.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions.
  • Meet or exceed established support KPIs and service expectations.
  • Deliver a professional and customer-first experience while building strong, long-term customer relationships.
  • Collaborate with internal teams and escalate complex technical issues when appropriate.
Required Skills & Qualifications
  • Working knowledge of major operating systems, including Linux/UNIX, Windows, and macOS.
  • Familiarity with virtualization technologies, including VMware and Hyper-V.
  • Experience troubleshooting BIOS/UEFI and system boot issues.
  • Hands-on experience using Linux commands, PuTTY, and SSH for troubleshooting.
  • Experience performing basic system and application log analysis beyond Windows Event Viewer, including /var/log/ and application logs.
  • Experience troubleshooting Windows Server and workstation hardware.
  • Knowledge of Windows Server Core management and administration, including roles and features and disk management.
  • Understanding of Active Directory permissions (ACLs) and Group Policy.
  • Familiarity with NAS, SAN, tape, USB, RAID configurations, and virtual storage concepts.
  • Understanding of file systems, including NTFS, FAT, and ext4, as well as permissions, backup, and recovery concepts.
  • Basic knowledge of Microsoft Exchange Server, Microsoft SQL Server, and Oracle database commands.
  • Understanding of the OSI model and experience troubleshooting network technologies including TCP/IP, DNS, DHCP, and HTTP/HTTPS.
  • Experience using networking and CLI troubleshooting tools such as ping, ipconfig, Nmap, and traceroute.
  • Familiarity with firewall rule configuration, blocked-port troubleshooting, latency identification, and packet-loss analysis.
  • Excellent written and verbal communication skills.
  • Strong customer-service orientation and problem-solving skills.
Preferred Qualifications

Industry-recognized certifications or equivalent professional experience in one or more of the following areas are preferred:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • Microsoft Certified: Azure Administrator
  • Red Hat Linux certifications
  • VMware Certified Professional (VCP)
  • AWS Certified Solutions Architect
Equal Employment Opportunity

Kaseya provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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