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Application Technical Support Jobs (NOW HIRING)

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium ... Configure software to connect to Internet application servers. * Provide training to clients in the ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt ... StaffWorxs is an IT consulting and services firm that provides application development, project ...

TEKsystems

Technical Support

Madison, WI

$20/hr

Description The Technical Support Coordinator serves as the primary point of contact for field ... Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... use of application software products and/or infrastructure components Culture Carrier:

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application. * Troubleshooting customer issues using your understanding of the UUpdatePromise ...

TEKsystems

Technical Support

Madison, WI · On-site

$20/hr

Description The Technical Support Coordinator serves as the primary point of contact for field ... Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're ...

ASSA ABLOY

Technical Support

Tulsa, OK · On-site

$33K - $42K/yr

We are seeking a skilled and experienced Technical Support Technician to join our team. In this ... Familiarity with ASTM F2656 crash rating standards and their application to high-security barrier ...

Assa Abloy

Technical Support

Tulsa, OK · On-site

$33K - $42K/yr

We are seeking a skilled and experienced Technical Support Technician to join our team. In this ... Familiarity with ASTM F2656 crash rating standards and their application to high-security barrier ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Microsoft Office and general software application support * Basic audio/visual support for ...

ASSA ABLOY Sicherheitstechnik GmbH

ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while ...

Traka (Assa Abloy)

ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while ...

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.

What cities are hiring for Application Technical Support jobs?

Cities with the most Application Technical Support job openings:

What states have the most Application Technical Support jobs?

States with the most job openings for Application Technical Support jobs include:

What are popular job titles related to Application Technical Support jobs?

For Application Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Application Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Technical Support

Chino, CA • On-site

UpdatePromise
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about UpdatePromiseexternal

$20/hr

Full-time

Re-posted 6 days ago

Job description

Technical Support
Department: Dealer Support
Employment Type: Full Time
Location: Chino, California
Reporting To: Julienne De Leon
Compensation: $20.00 / hour
Description
Become a Part of the UpdatePromise Team.
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology.
UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
What exactly are we looking for?
1. Great interpersonal communication skills. Being the voice for our consumer experience product, it is imperative that you communicate effectively and persuasively over the phone, through email and reports to our clients to ensure a quality of service and upkeep the brand image.
2. Outstanding organizational skills. Being detail-oriented and proactive is essential in this role. You will be assisting and managing various existing and new accounts to make sure that they using our product to the fullest capacity.
3. Willingness to go the extra mile. You are willing to learn and stay on top of new procedures, technologies and software. You're an independent thinker who does not need any hand holding. You are tireless when it comes to resolving problems, averting crises, and fulfilling commitments, even in the face of significant push-back.
In short, we are looking for a high performing assistant who is confident, flexible, reliable, well organized and will be an asset to the organization as a whole.
What are some things that you will be doing?
  • Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application.
  • Troubleshooting customer issues using your understanding of the UUpdatePromise application to troubleshoot and solve problems.
  • Respond to queries via email, ticket or over the phone.
  • Write training manuals and SOP's.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about the UpdatePromise application.
  • Run reports to determine malfunctions that continue to occur.
  • Assisting other department personnel with Company and user creation
  • Testing of the UpdatePromise application prior to updates and deployments
  • Provide general administrative support

What do we absolutely need from you?
  • Proven experience as an Helpdesk Technician, Customer Support Rep. or other relevant administrative / technical support roles.
  • Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific organizational planning programs.
  • The ability to organize a daily workload by priorities.
  • Professional level verbal and written communication skills.
  • Ability to meet deadlines in a fast paced and quickly changing environment.

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