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Application Technical Support Jobs (NOW HIRING)

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Interprets error messages from system software or application programs; initiates required actions.

US IT Solutions Inc

Technical Support

Lansing, MI · On-site

$38K - $47K/yr

We have been helping clients innovate across all phases of the application lifecycle for over a ... Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains ...

Collabera

Technical Support

Carrollton, TX · On-site

... technical/product software environment. Strong telephone skills ... Demonstrable Product (software and web application) Support and Customer Service experience.

Collabera

Application Support Specialist

Itasca, IL · On-site

Our application, called Interceptas, is built on a workbench platform that integrates all the ... Provide technical support for clients such as troubleshooting client issues connecting to our ...

Arete Technologies, Inc.

Technical Support

Augusta, MI · On-site

May write and update personal computer and mainframe application programs. Experience in automated ... Provides technical assistance and support for applications and hardware problems. Installs ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

... web application development using frameworks based on model view controller architecture and ... Provides technical assistance and support for applications and hardware problems. Installs ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Provide application assistance and make equipment recommendations. * Remain the focal point for ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

Review application functions and user needs, then guide customers in effective use of software ... TECHNICAL SCOPE * Support enterprise software, databases, Internet technologies, spreadsheets ...

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Application Technical Support information

What is an application technical support specialist?

An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.

What are the key skills and qualifications needed to thrive as an application technical support specialist?

To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.

How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?

Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.

What is the difference between Application Technical Support vs Application Support Specialist?

AspectApplication Technical SupportApplication Support Specialist
Required CredentialsTypically requires technical certifications, IT knowledge, and troubleshooting skillsOften requires similar certifications, with focus on application usage and customer support
Work EnvironmentUsually in IT departments, providing technical assistance to users or internal teamsPrimarily customer-facing, assisting end-users with application issues
Employer & Industry UsageCommon in tech companies, software firms, and IT service providersFound across various industries, including finance, healthcare, and retail

Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.

What does an application technical support do?

An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.

What cities are hiring for Application Technical Support jobs?

Cities with the most Application Technical Support job openings:

What states have the most Application Technical Support jobs?

States with the most job openings for Application Technical Support jobs include:

What are popular job titles related to Application Technical Support jobs?

For Application Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Application Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Application Engineer/ Technical Support

New Haven, CT • On-site

Traka (Assa Abloy)
See more jobs at Traka (Assa Abloy)external

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges.

You will work to solve escalations while educating our customers behind Electro-Mechanical (EM) and Electronic Access Control (EAC) product lines, while striving to elevate every interaction into a seamless experience.

This position will sit onsite full-time in New Haven, CT and report to Manager EAC and Technical Support.

What you will be doing
  • Deliver timely and precise feed to customers.
  • Ensure resolution of issues with stipulated timeframes.
  • Review electronic schematics and apply to troubleshooting products alongside our customer base.
  • Effectively prioritize and manage multiple concurrent tasks.
  • Engage with customers to address inquiries/concerns and fulfill requests regarding products & services.
  • Facilitate seamless communication across teams.
  • Demonstrate proactive initiative in expanding expertise through ongoing self- directed learning.
  • Adhere to established protocols and procedures, including the escalation of unresolved issues.
  • Collaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations.
  • Maintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics.
  • Identify opportunities to enhance the customer experience and provide feedback to drive improvements.
What we are looking for
  • Bachelor's Degree in Mechanical Engineering, Computer Science or related field of study required.
  • Must have hands-on experience working with electronics or hardware.
  • Strong critical thinking and decision-making abilities.
  • Good organizational skills, creative ability, and attention to detail.
  • Excellent track record in teamwork and customer centricity.
  • Experience working with cross-functional teams and customers.
Preferred Skills
  • Technical understanding of Electro-Mechanical and/or Electronic Access Control products preferred.
  • Experience in reviewing technical content preferred.
  • Access control, WIFI, Network and Lock Hardware Industry experience preferred.
What we offer
  • We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!
About us

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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