Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform * Technical troubleshooting, develop and document solutions, S/FTP data transfers ...
Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform * Technical troubleshooting, develop and document solutions, S/FTP data transfers ...
Technical Support
Tempe, AZ · On-site
$36K - $45K/yr
Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Microsoft Office and general software application support * Basic audio/visual support for ...
Technical Support
Tempe, AZ · On-site
$36K - $45K/yr
Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Microsoft Office and general software application support * Basic audio/visual support for ...
Technical Support Specialist
Chandler, AZ · On-site
Provide first-level technical support to users ... Troubleshoot hardware, software, application, and connectivity issues . * Assist with Windows ...
Technical Support Specialist
Chandler, AZ · On-site
Provide first-level technical support to users ... Troubleshoot hardware, software, application, and connectivity issues . * Assist with Windows ...
Technical Support Specialist
Chandler, AZ · On-site
$23 - $25/hr
Provide first-level technical support to users ... Troubleshoot hardware, software, application, and connectivity issues . * Assist with Windows ...
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Technical Support Specialist
Chandler, AZ · On-site
$23 - $25/hr
Provide first-level technical support to users ... Troubleshoot hardware, software, application, and connectivity issues . * Assist with Windows ...
VOIP TECHNICAL SUPPORT
Tempe, AZ · On-site
Application problem solving : 3 Years. Bachelor Degree : Yes BGP and OSPF Routing : 3 Years ... BVOIP Technical Support Application : 3 Years. Customer Premise Equipment such as PBX, routers ...
VOIP TECHNICAL SUPPORT
Tempe, AZ · On-site
Application problem solving : 3 Years. Bachelor Degree : Yes BGP and OSPF Routing : 3 Years ... BVOIP Technical Support Application : 3 Years. Customer Premise Equipment such as PBX, routers ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
... Technical Support. The KLA Services organization partners with our field teams and customers in all ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Phoenix, AZ · On-site
$32.50 - $55.25/hr
To respond to ongoing technical issues of KLA equipment where field product support teams were ... job application or interview process, to perform essential job functions, and to receive other ...
Technical Support Engineer
Chandler, AZ · On-site
$110K - $152K/yr
Key Responsibilities Responsible for all technical support related aspects at a specific customer ... the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by ...
Technical Support Engineer
Chandler, AZ · On-site
$110K - $152K/yr
Key Responsibilities Responsible for all technical support related aspects at a specific customer ... the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by ...
Technical Support Engineer
Chandler, AZ · On-site
$110K - $152K/yr
Key Responsibilities Responsible for all technical support related aspects at a specific customer ... the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by ...
Technical Support Engineer
Chandler, AZ · On-site
$110K - $152K/yr
Key Responsibilities Responsible for all technical support related aspects at a specific customer ... the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by ...
Technical Support Specialist - Government
Phoenix, AZ · On-site
$54K - $80K/yr
Application Management, Database Management, Project Management, Requirements Gathering, Software ... Technical Support
Technical Support Specialist - Government
Phoenix, AZ · On-site
$54K - $80K/yr
Application Management, Database Management, Project Management, Requirements Gathering, Software ... Technical Support
Application Technical Support information
What is an application technical support specialist?
An Application Technical Support specialist is a professional responsible for assisting users and organizations with troubleshooting, maintaining, and optimizing software applications. They address technical issues, provide guidance on application usage, and often act as a bridge between end-users and development teams. Their duties may include diagnosing problems, resolving errors, installing updates, and ensuring that applications run efficiently. These specialists often work in IT departments, help desks, or customer support teams, and play a crucial role in minimizing downtime and improving user satisfaction.
What are the key skills and qualifications needed to thrive as an application technical support specialist?
To thrive as an Application Technical Support specialist, you need a solid understanding of software troubleshooting, customer service, and often a relevant degree or technical certification. Familiarity with ticketing systems like Jira or ServiceNow, remote desktop tools, and knowledge of databases or specific application platforms is highly valuable. Strong problem-solving skills, effective communication, and patience help specialists resolve user issues and build trust. These abilities are crucial for ensuring timely issue resolution, maintaining user satisfaction, and supporting smooth business operations.
How does an application technical support specialist typically collaborate with development and QA teams to resolve user issues?
Application Technical Support specialists play a crucial role in bridging the gap between end-users and technical teams. When complex issues arise that cannot be resolved through standard troubleshooting, support specialists document the problem, gather relevant logs, and communicate detailed findings to development or QA teams. This collaborative approach ensures that bugs are accurately diagnosed and prioritized, while also keeping users informed about resolution timelines. Effective communication and strong documentation skills are essential in this process, as they help streamline fixes and improve overall software quality.
What is the difference between Application Technical Support vs Application Support Specialist?
| Aspect | Application Technical Support | Application Support Specialist |
|---|---|---|
| Required Credentials | Typically requires technical certifications, IT knowledge, and troubleshooting skills | Often requires similar certifications, with focus on application usage and customer support |
| Work Environment | Usually in IT departments, providing technical assistance to users or internal teams | Primarily customer-facing, assisting end-users with application issues |
| Employer & Industry Usage | Common in tech companies, software firms, and IT service providers | Found across various industries, including finance, healthcare, and retail |
Application Technical Support and Application Support Specialist roles share overlapping skills and certifications but differ mainly in focus. Technical support emphasizes troubleshooting and technical problem resolution, often within IT teams, while support specialists focus on user assistance and application usage. Both roles are vital for ensuring smooth application operation and user satisfaction.
What does an application technical support do?
An application technical support specialist provides assistance to users experiencing issues with software applications. They troubleshoot problems, resolve technical errors, and may use tools like ticketing systems and remote access software to ensure applications run smoothly. Strong communication skills and knowledge of the supported applications are essential for this role.
Technical Support Manager (Application Support)
Tempe, AZ • On-site
Prosum
• Recruiting and Staffing Services • 201 - 500 employees201 - 500 employees
Full-time
Re-posted 17 days ago
Job description
Company Description
Overview
Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:
Job Description
Responsibilities
- Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
- Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
- Suggest various service and product enhancements
Qualifications
Requirements for the Role
- 2+ years technical support for SaaS-based software
- 3+ years working with one of the following: JavaScript, Python, or Java
- Experience with:
- Troubleshooting through browser tools
- Linux text processing tools
- Writing SQL queries
Nice to Haves:
- Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
- MongoDB, Hadoop, or Atlassian product experience
- AWS- working knowledge
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Prosum
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
El Segundo, CA, US
Year founded
1996