Senior Director Application Support Jobs (NOW HIRING)

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Contributes significantly to the Revenue Cycle initiatives of Mayo Clinic and Mayo Clinic Health System by ensuring the stability, performance, and integrity of Revenue Cycle applications and their bolt-on solutions. Develops and participates in short-term tactics and long-range planning that result in optimal system reliability and Revenue Cycle operations and performance. Takes an active Enterprise and site-based leadership role with operations and executive leadership, providing consultant-level engagement on problem solutioning across Epic and other vended solutions. Functions as a mentor and facilitator of professional development opportunities in order to mature a team of outstanding analysts and keep them optimally refined and aligned with the changing healthcare technology landscape. Manages institutional and system-wide initiatives and responsibilities associated with Revenue Cycle applications, including personnel. Serves as the primary interface on all Revenue Cycle application and system stability issues including: department oversight, CPR Liaison, technical and governmental issues, and application-related billing and collection remediation. Interfaces with other finance departments including FAS, CPR and Treasury. Responsible for actively advancing strategies and implementation of strategic priorities, leveraging data to drive continuous improvement, standardization/value analysis process, servicing key stakeholders, and providing customer service and appropriate staffing support in pursuit of a Best in Class, One Revenue Cycle philosophy. Responsible for an operating budget associated with area of accountability, its management and adherence to operating expense targets and plans. Understands and contributes to the adherence to the overall Revenue Cycle budget targets and plans. Maintains appropriate compliance for Federal, State, local regulatory agencies and oversight bodies.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. 

Bachelor's degree in business, information technology, or a related field and a minimum of 10 years of related experience in a hospital or health-care related environment, which includes at least eight years' experience in major healthcare system or Healthcare consulting firm, with demonstrated depth in Epic and other vended application platforms, required. Preference will be given to individuals with prior experience as a Director of Application Support, IT, or Revenue Cycle. A Master's degree is strongly preferred. 

Advanced certification in Epic is desirable. Broad expertise in healthcare management, healthcare operations, application support, change management and systems preferred. Experience with non-clinical operational efficiency improvements, system stability and reliability initiatives, care process/procedural standardization improvements, and/or improved patient outcome activities are preferred. Well-disciplined in quality improvement methodology and data-driven decision making. Demonstrated ability to relate to, gain support of, and drive consensus with clinicians, administrators, and technical teams for the purpose of operational efficiency improvements related to patient experience, financial results, system stability, and care process improvement. Must have significant facilitation skills and persistence in gaining physician leadership and clinical/technical support for the implementation of organizational strategies and application solutions. Demonstrated knowledge of revenue cycle accounting processes, application/systems architecture, cost/benefit analysis and strategic planning. Must be capable of independent work, with little to no guidance provided, exercising good judgment, creating an environment in which people communicate with each other respectfully, solving problems, and growing personally and professionally. Must be an advocate of change management, effectively communicating and implementing change and managing it proactively in order to minimize disruption to the Practice, patients, and Revenue Cycle operations. Must be an individual of high integrity, comfortable working in a team environment, possessing vision, and solving problems through effective planning and management. Experience in making and implementing decisions in a complex, consensus-oriented environment required. Must have excellent negotiation skills with external and internal constituencies (including vendors) and a thorough knowledge of industry best practices to continually enhance and improve Revenue Cycle applications and processes. Promotes teamwork and seeks to maximize the potential of all employees, particularly in maturing a high-performing analyst team. Demonstrated oral and written communication, interpersonal and customer service skills are essential. Able to effectively communicate Revenue Cycle application strategies and initiatives to internal management groups and business partners, including MC executive leadership and industry and Fortune 100 company leaders. 

Must be proficient with software programs (Excel, Word, Epic, etc.). Healthcare Financial Management Association (HFMA) Certification and Epic certification preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.