Director Of Training Operations Jobs (NOW HIRING)

At Heartshare, we believe that our people are our greatest asset. We are committed to fostering an inclusive and innovative culture that empowers our employees to thrive. As we continue to grow, we are looking for a passionate and strategic Director of Training to join our team.  

Reporting to the Vice President of Central Operations and Training, the Director of Training will lead the design, implementation, and oversight of a comprehensive training strategy that supports programs across Heartshare St. Vincent’s Services. This role ensures that all staff are equipped with the knowledge, skills, and competencies required to deliver high-quality, compliant services to children and families. 

Primary Responsibilities and Essential Functions of Position:

Training Strategy & Implementation 

• Develop and execute a comprehensive training plan that supports organizational goals and program needs. 

• Design and deliver professional development, and leadership training programs to the staff at St. Vincent’s Services, leveraging e-learning, hybrid, on-site localized training methods.  

• Ensure training content reflects best practices in child welfare, trauma-informed care, and behavioral interventions. 

• Partner with program leadership to identify training gaps and, align training with service delivery models and performance expectations. 

• Provide training support to residential and child welfare programs, ensuring staff are prepared to meet the complex needs of youth and families. 

• Support implementation of new initiatives, policies, and procedures through effective training. 

• Improve and scale LMS adoption 

• Build Heartshare Saint Vincent training catalog 

• Standardize employee training records 

Compliance & Regulatory Oversight 

• Own all responsibility related to internal and external audits 

• Identify and track training requirements mandated by oversight agencies such as Administration for Children Services (ACS) and other regulatory bodies. 

• Ensure all staff meet required certifications and mandated training timelines  

• Maintain accurate training records in our Paycom Learning Management System (LMS), and documentation for audits and compliance reviews. 

• Stay current on changes in regulations and adjust training programs accordingly. 

Leadership & Supervision 

• Supervise a Training Coordinator and consultants, as applicable. 

• Facilitate leadership development initiatives for supervisors and emerging leaders. 

• Promote a culture of learning, coaching, and continuous professional development across the organization. 

Evaluation and Continuous Improvement 

• Establish metrics to evaluate training effectiveness and impact on program outcomes. 

• Collect and analyze feedback to continuously improve training offerings. 

• Utilize data to inform decision-making and strategic planning. 

• Create innovative approaches to address learning and development challenges and provide continuous improvement to training structure and modules.

• Bachelor’s degree required. 
• Minimum of 5–7 years of relevant experience in training, staff development, or program operations required. 
• Strong knowledge of child welfare systems; experience with ACS preferred and various practice modalities. 
• Experience in residential settings and/or child welfare programs highly desirable. 
• Demonstrated experience with regulatory compliance and oversight agency requirements. 
• Ability to manage multiple priorities and work collaboratively across departments. 
• Expertise in adult learning principles and instructional design. 
• Experience implementing trauma-informed and culturally responsive training models. 
• Strong leadership and team development capabilities. 
• High level of professionalism, integrity, and attention to detail. 
• Excellent facilitation, communication, and organizational skills.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You canexpect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org. 

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube InstagramFacebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

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