Director Of Student Development Jobs (NOW HIRING)

Job Description:

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.

As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

POSITION SUMMARY

Reporting to the Senior Director of Student Advising, this position is responsible for helping to manage the Student Advising Division within Student Support Services. This includes overseeing the day-to-day operation of university-wide advising efforts, leading the coordination and delivery of all advising processes, and providing vision, strategy, and guidance.

The ADSA will engage in college-wide retention and success efforts through collaboration within all departments in Student Support. This position requires developing collaborative, working relationships with intradepartmental leaders, campus and academic leadership, and other student facing departments to holistically support students.

Directors may be expected to serve as a "key contact" for one or more campuses at The Chicago School and are expected to maintain a campus presence 3-4 days a week. Our available locations include Chicago, (preferred) and Washington, D.C.

PRINCIPLE DUTIES

Leadership and Strategic Planning

Lead staff in development of excellent student and academic support service

skills that create an environment of student-centered focus and support.

Lead Student Support Counselors (SSCs) in the development of strong time

management and organization skills necessary to manage assigned

populations.

Support academic departments' efforts to assist students with using their

strengths to achieve success while addressing opportunities for growth such

as improving their time management and prioritization skills or building a sup

port system.

Monitor SSC progress and completion of intervention tasks, student contact

requests and appointments used to support student needs as they progress

towards degree completion.

Assist in development and maintenance of ongoing training to SSCs to

continue to grow their institutional, program and student support services

skills.

Along with department leadership, collect data to assess the prior year's

retention and forecast for future terms.

In collaboration with department leadership, identify and develop strategies

and create plan to implement strategies while also assessing efficacy of the

implementation.

Identify risks and obstacles standing in the way of student progress and

develop solutions to promote student success.

Work closely with the Office of the Registrar to ensure all student accounts are

complete and updated by the second week of each term/semester.

Collaborate with AVP of Business Operations, Senior Director of Advising, and

Senior Director of Student Support Operations to forecast credit hours and

continuing student totals and risk population on a weekly basis.

Work closely with appropriate departments to develop re-recruitment efforts

for withdrawn students.

Maintain a student population.

Adhere to and ensure staff adheres to all internal, Federal, Department of

Education, regulatory, and affiliate policies and procedures, integrity and ethical

standards.

Serves as lead in student issues that have been escalated due to

unprofessional student behavior and/or disagreements between student and

another department that require student support involvement.

BASIC QUALIFICATIONS

Master's Degree required

Minimum 3+ years of progressive leadership experience in academic advising

or student success programs.

Proven track record in leading large teams and managing complex programs.

Experience with training and customer service

Excellent critical thinking and problem-solving skills

PREFERRED QUALIFICATIONS

The ability to display professionalism in all interactions

Experience with building or managing effective student support initiatives

Demonstrated success in implementation and improvement of student

retention

Strong experience in managing a high level of work in a fast-paced

environment

Excellent writing, interpersonal, and technological skills, including the use of

Microsoft Office

COMPENSATION RANGE

Salary range is $70,000-$80,000, commensurate with education and experience.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system.
• Monitoring SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
• Collect data to assess the prior year's retention and forecast for future terms.
• Identify and develop strategies and create plan to implement strategies while also assessing efficacy of the implementation.
• Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success.
• Work closely with the Office of the Registrar to ensure all student accounts are complete and updated by the second week of each term/semester.
• Collaborate with Business Manager and Senior Director of Student Support to forecast credit hours and continuing student totals and risk population on a weekly basis.
• Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills.
• Assist with school leadership in developing and implementing standard operating procedures as well as communication strategies.
• Collaborate with Senior Director of Admissions to create strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs.
• Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students.
• Maintaining a student population.
• Adhere to and ensure staff adheres to all internal, Federal, Department of Education, regulatory, and affiliate policies and procedures, integrity and ethical standards.
• Serves as lead in student issues that have been escalated due to unprofessional student behavior and/or disagreements between student and another department that require student support involvement.
• Departmental and team email inbox review, including but not limited to: Accommodations and Online Student Support general email.

Desired Qualifications:

• Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
• Skilled communicator with excellent verbal and written communications skills
• Ability to work independently in service-oriented environment
• Excellent customer service, critical thinking, and problem solving skills
• Experience and proficiency in student information systems - preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
• Experience with Excel and SPSS
• Some evening and weekend work required particularly around start times
• Must possess integrity, ambition, and be process and results-driven
• Master's degree or 6+ years of relevant experience required
• Minimum of 5 years of student retention focused experience in a higher education setting
• Experience working with online population and/or remote users
• Demonstrated success in implementation and improvement of student retention
• Demonstrated experience in managing a high level of work in a fast paced environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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