Director Of Resort Operations Jobs (NOW HIRING)

Are you passionate about event planning and hospitality service? The Hilton Madison Monona Terrace is searching for an experienced Director of Outlets & Banquets to lead our Food & Beverage teams by creating unforgettable guest experiences. In this role, you'll oversee Restaurant, In Room Dining, Executive Lounge and Banquet Operations to ensure flawless execution of dining experiences, weddings, meetings, and special events.

At Hilton Madison Monona Terrace, we don't just offer a place to stay - we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you'll find more than just a job - you'll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace - where your passion and dedication will shine.

The Hilton Madison Monona Terrace is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. 

About the role

The Director of Outlets & Banquets provides leadership and oversight for all food and beverage outlets. This individual will focus on finding additional means to drive strategic food and beverage programs while increasing the profitability and efficiency of the division.

What will you be doing?

• Provide leadership to all of the Food & Beverage outlets - to include the restaurant (Audrey), Executive Lounge, In Room Dining and Banquets

• Revise, generate, and direct standard operational controls

• Develop pricing, service, and product strategies

• Identify and stay current on market trends within the industry

• Determine budgets and set guidelines for Food & Beverage division utilizing the appropriate systems to control all costs and maximize profitability

• Utilize customer satisfaction surveys to develop and implement action plans to address areas of need

• Work closely with accounting department to ensure operational costs are within budget 

• Ensure accurate and timely accounting and reporting requirements are met

• Supervise inventory management

• Own vendor and customer relations

• Conduct regular departmental walkthroughs to ensure all areas of resort operations meet company standards

• Ensure safety and sanitation requirements are being adhered to

• Establish performance standards and assist in the recruitment & retention of staff

• Establish development opportunities for high potential associates seeking growth    

• Other duties as assigned

What do you bring to the role?

• 8+ years in a Food & Beverage management role, with at least 3 years of executive leadership experience.

•  Experience in free-standing restaurant experience ideally in fine dining service.

• Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
• Honest, trustworthy, discreet, and careful with confidential information

• Strong communication, written, and verbal skills

• Entrepreneurial savvy with an ability to drive creativity and invention in others

• Natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent

• Ability to read, write and speak English at a native level.

What's in it for you?

• Participation in annual bonus program
• Medical, dental, vision and life insurance offered for full-time associates after one month of employment
• Eligibility for 401K participation, with company match, following one month of employment
• Paid Time Off accrual starting on first day
• Discounts at Marcus Hotels & Resort locations and Hilton Properties
• Free/discounted movie tickets at Marcus Theater locations
• Career development opportunities

Salary Estimate: Starting at $75K - $85K + bonus

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 17 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Madison Monona Terrace and Marcus Hotels & Resorts are Equal Opportunity Employer

#HMMTE