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Director Of Customer Development Jobs (NOW HIRING)

-ASG-

Director of Customer Success

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

Rilla

Director of Customer Success

New York, NY · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Set a high bar for how deeply they know each customer, the health of every account, and the ... development stipend * Tech equipment

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Lightning AI

Director of Customer Experience

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role We are looking for a Director of Customer Experience to build and lead the ... Professional Development: Annual learning and development allowance to support your professional ...

Novin Development

Director of Development

Walnut Creek, CA · On-site

$150K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... of customer satisfaction. If you're looking for an opportunity to make a tangible impact in the ... As the Director of Development at NDC, you will be responsible for overseeing all aspects of ...

Cyera

Director of Customer Success, Federal

New York, NY · On-site +1

$280K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

THE OPPORTUNITY We are searching for a highly skilled Director of Customer Success for our Federal ... Prior experience collaborating with Development teams. * Proficiency in SQL, scripting languages (e ...

Unifirst

Customer Development Representative

Earth City, MO · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Responsibilities of the Customer Development Representative: * Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional ...

Securly

Director of Customer Success Operations

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role Securly is looking for a Director, Customer Success Operations to lead the systems ... Build a real growth path for your team, from onboarding through career development Own the process

Unifirst

Customer Development Representative

Watervliet, NY

$47K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Responsibilities of the Customer Development Representative: * Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional ...

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Director Of Customer Development information

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$43K

$82.6K

$162K

How much do director of customer development jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director of customer development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

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Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,598 per year, or $39.7 per hour.

Director of Customer Success

-ASG-

Remote

$145K - $165K/yr

Full-time

Re-posted 3 days ago

Job description

COMPANY DESCRIPTION
Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.
JOB DESCRIPTION
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success organization responsible for customer retention, GRR, NRR, renewals, expansion revenue, customer health, and long-term customer value. You'll recruit, coach, and develop a team while partnering across Sales, Product, Engineering, and Support to improve customer outcomes.
You're Excited About This Opportunity Because You Will:
  • Build the Customer Success organization from the ground up.
  • Recruit, coach, and develop a high-performing team of Customer Success Managers.
  • Own GRR, NRR, renewals, expansion revenue, and customer health.
  • Implement customer health scoring, playbooks, KPIs, and forecasting.
  • Partner with Sales, Product, Engineering, and Support to improve customer outcomes.
  • Champion AI and automation to improve productivity and customer engagement.
  • Identify expansion opportunities across products and customer portfolios.
  • Create scalable processes that support company growth.
We're Excited About You Because:
  • 7+ years of Customer Success, Account Management, or SaaS leadership experience.
  • 3+ years leading customer-facing teams.
  • Experience owning renewals, retention, and expansion revenue.
  • Builder mindset with experience creating scalable CS processes.
  • Strong executive communication and coaching skills.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits
Base Salary Range: $145,000- $165,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
LocationRemote, United States.

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