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Director Of Customer Development Jobs (NOW HIRING)

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

The Director of Customer Experience will work closely with the COO and leadership team to translate ... development, and team-building opportunities. See what else our current employees have to say.

First Due

Director of Customer Success

Director of Customer Success Location : Remote - US Only Country : United States Department ... Conduct regular 1:1s focused on performance, development, and account strategy. * Foster a culture ...

CINC Systems

Director of Customer Success

Director of Customer Success Location: Remote (U.S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community ...

MetaRouter

Director of Customer Success

Denver, CO · On-site

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Triple Whale

Director of Customer Support

We're hiring a Director of Customer Support to build the function that scales with our customers as ... Be the technical interface to R&D - credible on the issues, sharp on prioritization, and the source ...

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Director Of Customer Development information

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$43K

$82.6K

$162K

How much do director of customer development jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director of customer development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

Is BDM higher than sales manager?

A Business Development Manager (BDM) typically focuses on identifying new business opportunities and building strategic partnerships, while a Sales Manager oversees sales teams and manages client relationships. In many organizations, BDM roles are considered higher in strategic scope, but the hierarchy varies by company; sometimes, BDMs report to sales directors or vice versa. The specific level depends on the company's structure and industry standards.

How does a Director of Customer Development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What is a customer development director?

A Customer Development Director is a senior role responsible for identifying and expanding customer relationships, developing strategies to increase customer satisfaction and retention, and driving revenue growth. This position often requires strong leadership, communication skills, and experience with customer management tools and data analysis.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) can qualify you for roles such as Customer Development Manager, Sales Manager, or Business Analyst. These positions often require strong communication, leadership, and strategic planning skills, and may involve working with teams, clients, or data analysis.

What are the key skills and qualifications needed to thrive as a Director Of Customer Development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a Director of Customer Development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Director of Customer Development and senior management positions, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.
More about Director Of Customer Development jobs
What cities are hiring for Director Of Customer Development jobs? Cities with the most Director Of Customer Development job openings:
What states have the most Director Of Customer Development jobs? States with the most job openings for Director Of Customer Development jobs include:
What job categories do people searching Director Of Customer Development jobs look for? The top searched job categories for Director Of Customer Development jobs are:
Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,598 per year, or $39.7 per hour.

Director of Customer Fulfillment

Bresco Solutions LLC

Columbus, OH • On-site

$105K - $110K/yr

Full-time

Posted 23 days ago

Job description

Position Summary

The Director of Customer Fulfillment is responsible for overseeing the day-to-day execution of field operations, installations, service delivery, and customer fulfillment activities. This role ensures projects are delivered on time, field teams operate efficiently, and customers receive a consistent, high-quality experience from installation through ongoing service.

This position focuses on operational execution, team coordination, scheduling, and service quality.

Key Responsibilities

Field Operations Leadership

Oversee all field technicians, installers, and construction crews

Ensure installations are completed on time and according to standards

Monitor field productivity and resource utilization

Coordinate daily field activities and priorities

Remove operational blockers affecting field teams

Customer Fulfillment

Ensure new installs are completed accurately and on schedule

Oversee activation timelines and customer turn-ups

Coordinate move-ins, service changes, and disconnects

Ensure customer expectations are met during delivery

Improve turnaround times for installs and service calls

Scheduling & Dispatch Coordination

Work closely with scheduling to prioritize jobs

Optimize technician routing and workload

Ensure proper staffing for projects and service calls

Adjust schedules based on urgency and customer impact

Installation Quality & StandardsEnforce Bresco installation standards

Ensure consistency across field teams

Review completed work for quality and accuracy

Reduce rework and service callbacks

Improve documentation and job notes

Project Execution Support

Coordinate with Project Management for project delivery

Ensure field readiness for scheduled installs

Validate materials and equipment availability

Support construction and activation teams

Monitor project milestones and timelines

Customer Experience OversightManage field-related customer escalations

Ensure professional on-site customer interactions

Improve communication during installs and service calls

Reduce customer-impacting delays

Ensure proper closeout and customer handoff

Project Execution Support

Coordinate with Project Management for project delivery

Ensure field readiness for scheduled installs

Validate materials and equipment availability

Support construction and activation teams

Monitor project milestones and timelines

Customer Experience OversightManage field-related customer escalations

Ensure professional on-site customer interactions

Improve communication during installs and service calls

Reduce customer-impacting delays

Ensure proper closeout and customer handoff

Team Management & Development

Supervise field leads and technicians

Provide coaching and performance feedback

Identify training needs for field teams

Support onboarding of new technicians

Improve team accountability and consistency

Operational Reporting

Track field productivity and utilization

Monitor install completion times

Review labor hours and efficiency

Identify operational improvement opportunities

Provide regular status updates to leadership

Director of Operations – Qualifications (ISP/MSP)

Core Experience

7–10+ years of progressive operations leadership experience in ISP, MSP, telecommunications, or related technical service environments

Proven track record leading multi-functional teams (field operations, NOC, service delivery, customer support, construction/OSP)

Experience managing P&L, budgeting, and cost controls with clear accountability for results

Demonstrated success scaling operations across multiple locations or service areas

Strong background in process improvement, standardization, and operational efficiency

Technical & Industry Knowledge

Deep understanding of fiber, broadband, and network infrastructure (FTTH, fixed wireless, last-mile delivery)

Familiarity with NOC operations, ticketing systems, and service delivery workflows

Knowledge of SLAs, uptime requirements, and customer experience metrics

Experience with construction/OSP operations, permitting, and vendor/subcontractor management (preferred)

Working knowledge of managed IT services, including network monitoring, VoIP, and cloud solutions (MSP side)

Leadership & Execution

Proven ability to build and lead high-performance teams with accountability

Experience implementing KPIs, scorecards, and performance management systems

Strong decision-making skills under pressure with a bias toward action and results

Ability to drive cross-functional alignment between sales, operations, and leadership

Experience leading through growth, change, or operational turnaround environments

Operational Discipline

Expertise in creating and enforcing standard operating procedures (SOPs)

Strong focus on production metrics (installs/day, repair times, SLA adherence, cost per install, etc.)

Experience improving field productivity and workforce utilization

Skilled in vendor management, contract negotiation, and accountability enforcement

Data-driven mindset with the ability to translate metrics into clear operational actions

Systems & Tools

Experience with ERP, CRM, and ticketing platforms (e.g., ConnectWise, ServiceNow, Salesforce, or similar)

Strong proficiency in data analysis tools (Excel, dashboards, reporting platforms)

Experience implementing or optimizing operational systems and workflows

Business Acumen

Strong understanding of revenue drivers, margin improvement, and cost structures

Ability to partner with Sales to ensure operational readiness and delivery capacity

Experience aligning operations to support growth targets without sacrificing service quality

Communication & Culture

Clear, direct communicator who can set expectations and hold teams accountable

Ability to build trust through consistency, follow-through, and transparency

Experience creating a culture of ownership, urgency, and continuous improvement

Comfortable communicating with executive leadership and field teams alike

Preferred Qualifications

Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience)

Experience in a high-growth ISP or MSP environment

Background in private equity-backed or scaling organizations

Certifications in operations, project management, or process improvement (Lean, Six Sigma, PMP)

Apply