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Director Of Customer Development Jobs (NOW HIRING)

Simpro

Director of Customer Operations

Miami, FL · On-site

Director Of Customer Operations The Director of Customer Operations will be the strategic partner ... Opportunities for career progression and development * Service recognition awards * Click here to ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

The Director of Customer Experience will work closely with the COO and leadership team to translate ... development, and team-building opportunities. See what else our current employees have to say.

JRG Partners

Director of Customer Success

Manhattan, NY · Hybrid

Director of Customer Success Why This Role is Exciting You'll do more than lead projects--you'll ... Leadership & Development: Lead, mentor, and inspire a high-performing team of insights ...

Apply Early

Growth Assistance

Director of Customer Service

Austin, TX · On-site

As we continue to expand, we're looking for a Head of Customer Service to lead our client experience strategy, strengthen support systems, and ensure exceptional service across all client touchpoints.

Apply Early

Uare.ai

Director of Customer Success

Los Altos, CA · On-site

$120K - $200K/yr

Now we're looking for a Director of Customer Success who can bring this vision to life through every customer interaction - someone who seamlessly blends strategic thinking, deep empathy, and ...

Integrate

Director of Customer Success

Seattle, WA · On-site

... of modern hardware development. Integrate is purpose-built for this new reality. We provide a ... About the Role We are looking for a best-in-class Director of Customer Success to build and scale ...

CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

As the Director of Customer Success , you will own the vision, strategy, and execution of our entire post-sales function in the US. You will act as an Organizational Leader, Strategic Architect, and ...

MetaRouter

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

Vatica Health

Director of Customer Success

The Director of Customer Success is accountable for the overall success, retention, expansion, and ... Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Weave

Director of Customer Education

Lehi, UT · On-site

Customer Education Leader We are seeking a strategic and customer-obsessed leader responsible for ... Program Development & Delivery * Oversee the creation of scalable learning assets including: ...

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All JobsDirector Of Customer Development Jobs

Director Of Customer Development information

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$43K

$82.6K

$162K

How much do director of customer development jobs pay per year?

As of Jul 6, 2026, the average yearly pay for director of customer development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

How does a Director of Customer Development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a Director Of Customer Development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is a director of customer development?

A director of customer development is a senior role responsible for building and maintaining relationships with customers to drive growth and retention. They often oversee sales strategies, customer engagement initiatives, and use data analysis to identify opportunities for expansion. Strong leadership, communication skills, and experience with CRM tools are typically required for this position.

Is being a BDM a stressful job?

A Business Development Manager (BDM) role can be stressful due to targets, client negotiations, and meeting sales goals. The job often requires strong communication skills, strategic thinking, and the ability to handle pressure in a fast-paced environment.

What does a Director of Customer Development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How much do customer development managers make?

Customer development managers typically earn a median annual salary of around $80,000 to $120,000, depending on experience, industry, and location. They often require strong communication and strategic skills, and may receive bonuses or incentives based on performance.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Director of Customer Development, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications and a strong understanding of customer relationship management tools.
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Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,598 per year, or $39.7 per hour.
Director of Customer Operations

Director of Customer Operations

Simpro

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Director Of Customer Operations

The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer Marketing team. The director manages a small team of operations analysts, providing key insights to stakeholders using operational and financial metrics.

What You'll Do
  • Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
  • Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
  • Conduct ad-hoc analysis of business and customer data
  • Liaise with Finance on budgets and then translate them to operational targets for the Customer & Customer Marketing teams
  • Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
  • Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
  • Ensure that customer retention and growth is predictable and on target by tracking daily and weekly progress vs. business targets
  • Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
What You'll Bring
  • Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
  • Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
  • Decision Quality - Able to make sound decisions that keeps the organization moving forward. Uses data and business insights. Avoids 'groupthink'. Is rational and objective, and takes into account ethical and moral considerations.
  • Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
  • Global Perspective - Understands a global business with consideration for the factors surrounding this. Considers diverse perspectives and understands how they influence global dynamics.
  • Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
What We Can Offer You
  • Responsible Time Off
  • Comprehensive medical, dental, vision package with 100% employer paid options
  • Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D and Disability Insurance available to purchase.
  • Wellness Challenge App, Diabetes Prevention App, and Health Hub App
  • 401k/Retirement Plan with 6% employer match
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Talent Referral Program – get rewarded for referring a friend to join our team!
  • Diverse training & internal networking opportunities across all of our product lines
  • Opportunities for career progression and development
  • Service recognition awards
  • Click here to find out more about working at Simpro Group!

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.

Apply