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Director Of Customer Development Jobs (NOW HIRING)

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

Uare.ai

Director of Customer Success

Los Altos, CA · On-site

$120K - $200K/yr

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Loop AI

Director of Customer Education

San Francisco, CA · Remote

$100K - $125K/yr

Ownership of north star metrics around customer education - time-to-value, activation depth, certification velocity, ticket deflection, and education's contribution to NRR * Stand up Loop Academy end ...

Analyst1

Director of Customer Support Engineering

$140K/yr

About the role As a Director of Customer Support Engineering, you will lead the team responsible ... development, and preview new functionality before it is rolled out to customers. This role acts as ...

Incision

Director of Customer Success - US

Your role As Director of Customer Success - US, you are responsible for the overall performance ... Drive hiring, onboarding, capability development, and performance culture across the region ...

Loop AI

Director of Customer Education

San Francisco, CA · On-site +1

$100K - $125K/yr

Ownership of north star metrics around customer education - time-to-value, activation depth, certification velocity, ticket deflection, and education's contribution to NRR * Stand up Loop Academy end ...

Securly

Director of Customer Success Operations

OR · On-site +1

The Role Securly is looking for a Director, Customer Success Operations to lead the systems ... Build a real growth path for your team, from onboarding through career development Own the process

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Director Of Customer Development information

See salary details

$43K

$82.6K

$162K

How much do director of customer development jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of customer development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

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Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,598 per year, or $39.7 per hour.

Director of Customer Success

Dockwa

Newport, RI • On-site

Full-time

Re-posted 7 days ago

Key responsibilities

  • Lead and develop Dockwa's Customer Success team, including coaching, hiring, onboarding, and managing team performance.

  • Drive customer engagement and adoption through scaled programs, segmentation, health scoring, and cross-functional collaboration.

  • Manage account renewals, forecasting, escalations, and customer health metrics to ensure retention, expansion, and renewal targets are met.

Job description

About Dockwa
Dockwa is reshaping the $230+ billion marine industry. After 12 years of building trust with marina operators and boaters, we have achieved something rare: category-defining position in a fragmented industry ready for transformation.
The marina industry is experiencing a generational shift. Private equity consolidation is accelerating. Operators face pressure to run marinas like real businesses, not lifestyle assets. This creates the opportunity to become the default operating layer for an industry that has never had one.
About the role
You will lead Dockwa's Customer Success function and a team of Marina Success Managers (MSMs). This is an operator's job. You will build the segmented operating model, coach and grow the team that runs it, and stay close enough to customers to know whether any of it is working.
The role splits roughly three ways:
  • 50% team leadership, account execution, and playbooks. Coach and develop the MSM team, hire into it, work Strategic and Mid-Market accounts alongside them, own renewal strategy and forecasting, and build segment-specific playbooks.
  • 25% scaled programs and adoption at volume. Stand up segmentation, health and expansion scoring, and 1:many engagement that drives adoption and activation without requiring an MSM phone call. You will not build this alone. You will drive it across customer marketing, support, and product.
  • 25% voice of the customer and cross-functional alignment. Synthesize feedback, usage, and win/loss data into product and GTM recommendations. Find the gaps between functions where customers fall through, and push them toward a plan.

Core responsibilities
  • Net retention, expansion, churn, and renewal targets across segments.
  • Productivity per MSM. Growing each rep's book of business while the retention numbers improve.
  • Activation. Getting marinas over the line from signed to genuinely transacting, which is the strongest driver of whether they stay.
  • Renewal forecasting, at-risk saves, and executive-level negotiation on complex accounts.
  • Customer health scoring, QBR cadence, playbook library, and CS reporting to leadership.
  • Escalations requiring account-level judgment: billing, pricing, contract disputes.
  • Hiring, onboarding, and developing the MSM team as it turns over and grows.

What we're looking for
  • 7+ years in customer success or account management, with 4+ years leading CS teams and at least four direct reports.
  • You have owned a retention or NRR number, and you can give us the baseline, the timeframe, and what you would do differently.
  • You have personally implemented a segmentation or systemization change inside a team that did not have one
  • You have shipped a 1:many program end to end and can name the metric it moved.
  • Strong preference for vertical SaaS with embedded payments, a fragmented SMB operator base, and seasonality.
  • Hands-on with CRM and marketing automation. HubSpot experience is a plus.
  • Plus: support or customer marketing background, experience under a growth-equity sponsor.

We will teach you the marina industry, our product, and our customers. We are not going to teach systems thinking or how to stay close to customers.

Apply