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Director Of Customer Development Jobs in Iowa (NOW HIRING)

Ryder System, Inc.

Customer Development Manager

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop complete understanding of customers business, goals and objectives. Work with RIL to ... Orchestrate the development of a productive working relationship with the customer. Maintain ...

Ryder

Customer Development Manager

Des Moines, IA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop complete understanding of customers business, goals and objectives. Work with RIL to ... Orchestrate the development of a productive working relationship with the customer. Maintain ...

Socket.dev

Assistant Director of Business Development

Nevada, IA · On-site

$110 - $165/hr

  • Medical

  • Dental

  • Vision

  • Retirement

About the Opportunity Reporting to the Senior Director of Business Development, Life Sciences, the Assistant Director (AD) of Business Development serves as a key operational lead in advancing Brown ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Iowa

Director Of Customer Development information

See Iowa salary details

$40.4K

$77.6K

$152.2K

How much do director of customer development jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director of customer development in Iowa is $77,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $91,600.00 per year, depending on experience, location, and employer.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What are popular job titles related to Director Of Customer Development jobs in Iowa?

For Director Of Customer Development jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Development jobs in Iowa look for?

The top searched job categories for Director Of Customer Development jobs in Iowa are:

What cities in Iowa are hiring for Director Of Customer Development jobs?

Cities in Iowa with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Customer Experience

Midwest Heritage

West Des Moines, IA • On-site

Other

Posted 11 days ago

Job description

Additional Considerations (if any):
At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Job Title: Director of Customer Experience
Department: Banking
FLSA: Salary
General Function: The Director of Customer Experience is accountable for defining, delivering, and continuously improving consistent, high-quality customer experience across all departments. This role serves as the enterprise owner of customer service strategy, service standards, and execution. This leader partners closely with managers to ensure customer interactions align with organizational values, regulatory requirements, and business goals while driving measurable improvements in customer satisfaction, loyalty, and retention.
Core Competencies
  • Customer-centric mindset with strong business acumen
  • Data-driven decision making
  • Coaching and people development
  • Change leadership and continuous improvement
  • Clear, confident communicator
Reporting Relations:
Accountable and Reports to: VP, Human Resources
Positions that Report to you: None
Primary Duties and Responsibilities:
  • Establish and own the enterprise-wide branch customer experience strategy, including service standards, behavioral expectations, and service recovery protocols.
  • Define what "great service" looks like at every customer touchpoint, from greeting to problem resolution.
  • Ensure consistency of customer experience across all departments.
  • Provide leadership, coaching, and direction to all employees.
  • Partner with managers to reinforce service expectations, accountability, and performance improvement.
  • Identify service gaps and work with managers to hold employees accountable.
  • Partner with Human Resources to design and deploy customer service training, onboarding, and ongoing development programs.
  • Ensure teams have the tools, knowledge, and confidence to deliver a high-quality customer experience.
  • Reinforce service behaviors through coaching, observation, and feedback loops
  • Own customer feedback channels (surveys, complaints, compliments, trends).
  • Analyze customer experience data and translate insights into actionable improvements.
  • Establish and monitor key performance indicators (e.g., customer satisfaction, service recovery effectiveness, complaint trends).
Secondary Duties and Responsibilities:
  • Other duties as assigned
Knowledge, Skills, Abilities, and Worker Characteristics:
  • Commitment to the Midwest Heritage mission and willingness to promote the values of the organization.
  • Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
  • Proficient computer skills. Microsoft Office preferred (Outlook, Power Point, Excel and Word.)
  • Good verbal and written communication skills.
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
  • Strong detail orientation including the ability to review forms for accuracy and completeness.
Education and Experience:
  • Bachelor's degree preferred.
  • 7+ years of progressive leadership experience in customer experience, retail banking, service operations, or a related field.
  • Demonstrated success leading service teams across multiple locations.
  • Strong understanding of retail banking operations and customer expectations.
  • Proven ability to influence without direct authority and partner cross-functionally.
Physical Requirements:
  • This position is classified sedentary/light and requires the ability to sit for long periods of time.
  • Visual requirements include: ability to see detail at near range with or without correction.
  • Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.
Working Conditions:
  • The duties of this position are normally performed in a general office setting. This is a fast-paced work environment.
  • Frequent travel to all locations.
  • There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job:
PC with Microsoft Office programs.
Contacts:
This position works with Midwest Heritage employees, bank customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank insurance/financial information at all times.

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