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Director Of Customer Development Jobs (NOW HIRING)

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

Corporate Sales Reports To: VP of Corporate Development and Sales Location: Watertown, MA ... The Director of Customer Support will help shape how we support and retain members while building a ...

MASTER TRADES GROUP

Director of Customer Growth

Sanford, FL · On-site

$150K - $160K/yr

Director of Customer Growth Location: Remote (U.S.) with Travel Ideally local to any of our local ... Leadership Development & Career Growth Opportunities Master Trades Group is an Equal Opportunity ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... Understand the competitive landscape, new industry developments, and standards * Collaborate with ...

Integrate

Director of Customer Success

Seattle, WA · On-site

... of modern hardware development. Integrate is purpose-built for this new reality. We provide a ... About the Role We are looking for a best-in-class Director of Customer Success to build and scale ...

SchooLinks

Director of Customer Success

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers ...

INNERGY

Director of Customer Success

Austin, TX · On-site

We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the ... Partner with People & Culture on talent development, succession planning, and performance reviews.

Novin Development

Director of Development

Walnut Creek, CA · On-site

$150K - $175K/yr

... of customer satisfaction. If you're looking for an opportunity to make a tangible impact in the ... As the Director of Development at NDC, you will be responsible for overseeing all aspects of ...

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Director Of Customer Development information

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How much do director of customer development jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director of customer development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

How does a Director of Customer Development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a Director Of Customer Development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is a director of customer development?

A director of customer development is a senior role responsible for building and maintaining relationships with customers to drive growth and retention. They often oversee sales strategies, customer engagement initiatives, and use data analysis to identify opportunities for expansion. Strong leadership, communication skills, and experience with CRM tools are typically required for this position.

Is being a BDM a stressful job?

A Business Development Manager (BDM) role can be stressful due to targets, client negotiations, and meeting sales goals. The job often requires strong communication skills, strategic thinking, and the ability to handle pressure in a fast-paced environment.

What does a Director of Customer Development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How much do customer development managers make?

Customer development managers typically earn a median annual salary of around $80,000 to $120,000, depending on experience, industry, and location. They often require strong communication and strategic skills, and may receive bonuses or incentives based on performance.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Director of Customer Development, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications and a strong understanding of customer relationship management tools.
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Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,598 per year, or $39.7 per hour.
LIV | Senior Director of Customer Development

LIV | Senior Director of Customer Development

Fontainebleau

Miami Beach, FL • On-site

Full-time

Posted 10 hours ago

Job description

Overview
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
- Morris Lapidus
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Responsibilities
The Senior Director of Customer Development position will play a key role in selling and marketing the nightclub, dayclub, and other services to guests while focusing on the development of a clientele list to whom to sell. The ideal candidate creates and fosters customer relationships and ensures that their special requests are met while adhering to Fontainebleau service standards.
Examples of Duties, includes but is not limited to the following:
  • The following and other duties may be assigned as necessary:
  • Regularly and customarily prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the Hotel's premises.
  • Regularly and customarily conduct face to face meetings with potential club guests throughout the community to create a clientele list to visit with and personally encourage to purchase tables, entries, and to generate spending at LIV events.
  • Generate sales and make, obtain orders, for tables, entries, and spending at LIV.
  • Provide information about the nightclub's offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the Hotel property.
  • Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits
  • Build and maintain strong, long-term relationships with prospects and existing customers through in-person interactions.
  • Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field.
  • Promote and upsell VIP services, packages, and promotions to maximize revenue
  • Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings
  • Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives
  • Anticipate and fulfill VIP guests' needs, ensuring their comfort and satisfaction throughout their visit, including greet VIP guests upon arrival and providing a warm and personalized welcome
  • Engage in networking activities, attending industry events, and building a personal network of high-profile individuals
  • Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, to ensure accurate and timely arrangements
  • Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits
  • Handle last-minute reservation changes or adjustments with professionalism and efficiency
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
  • Escort VIP guests to assigned tables or private areas and assist with seating arrangements.

This position requires that the Senior Director of Customer Development consistently spend a substantial amount of time-at least multiple hours a day, multiple times per week-off of the Hotel premises, conducting off-site sales and order generation work.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
  • High School diploma or equivalent required
  • Six (6) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry
  • Strong understanding of the nightclub industry, market dynamics, and customer preferences
  • Highly motivated and energetic personality with a strong commitment to excellence in hospitality
  • LANGUAGE SKILLS
  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read and communicate verbally in English.
  • Written communication skills in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS
Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
ADDITIONAL REQUIREMENTS
  • Excellent communication and interpersonal skills
  • Demonstrated ability in maintaining consistent, high-quality service levels
  • Basic computer skills, including proficiency in MS Office
  • Ability to maintain confidentiality of sensitive guest and company information
  • Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment

Apply