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Director Of Client Services Jobs (NOW HIRING)

Maiden Home

Director, Client Services

Manhattan, NY · On-site

$160 - $200/hr

Director of Client Services Report directly to the SVP of Retail & Sales and partner closely with all cross‑functional teams (Operations, Sales, Flagship, Marketing, E‑Commerce, Product) to ...

Vivid Impact

Director of Client Experience

Louisville, KY · On-site

... service into a recognized leader in print and marketing solutions. Since our founding in 1974, we ... The Director of Client Experience leads Project Management and Field Operations while serving as a ...

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Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

Bierman Autism Centers

Director of Client Safety

Cary, NC · On-site

$90K - $100K/yr

We're looking for an experienced Director of Client Safety to build, own, and continuously ... We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center ...

Sarahs Circle

Director of Clinical Services

Chicago, IL · On-site

$86K - $108K/yr

Director of Clinical Services Supervised By : Sr. Director of Program Services Supervises ... Client Resource Manager, Program Interns Department : Programs Status : Full Time, Exempt, On-site ...

Charter Impact

Director of Client Finance

Denver, CO · On-site +1

The Director of Client Finance (DOCF) is responsible for overseeing Charter Impact's service delivery, as well as acting as an outsourced CFO on behalf of our clients. The DOCF oversees all finance ...

Charter Impact

Director of Client Finance

Minneapolis, MN · Remote

$120K - $150K/yr

The Director of Client Finance (DOCF) is responsible for overseeing Charter Impact's service delivery, as well as acting as an outsourced CFO on behalf of our clients. The DOCF oversees all finance ...

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Director Of Client Services information

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$38.5K

$90.9K

$163K

How much do director of client services jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of client services in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Client Services vs Account Manager?

AspectDirector Of Client ServicesAccount Manager
ResponsibilitiesOversees client service teams, develops strategies, manages key accounts, and ensures client satisfaction at a strategic level.Manages individual client accounts, maintains client relationships, and handles day-to-day account activities.
Required CredentialsBachelor's degree; often advanced degrees or certifications in management or related fields.Bachelor's degree; relevant experience in sales or customer service.
Work EnvironmentLeadership role within client services or customer success departments, often in corporate or agency settings.Client-facing role, working directly with clients in various industries.

The main difference is that the Director Of Client Services focuses on strategic oversight and managing teams, while an Account Manager handles direct client relationships and daily account operations. Both roles require strong communication skills, but the director position involves higher-level planning and leadership responsibilities.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They develop strategies to meet client needs, coordinate with internal teams, and often manage a team of account managers or customer service staff to deliver quality service and support business growth.

What are some common challenges faced by a director of client services, and how can they be addressed?

A Director of Client Services often encounters challenges such as managing high client expectations, balancing competing priorities, and ensuring effective team collaboration across multiple accounts. Addressing these challenges requires strong communication skills, proactive problem-solving, and the ability to set clear expectations with both clients and internal teams. Building strong relationships and fostering a culture of transparency can help mitigate issues before they escalate, while ongoing training and mentorship support the team's ability to deliver exceptional service.

What are the key skills and qualifications needed to thrive as a director of client services, and why are they important?

To thrive as a Director Of Client Services, you need extensive experience in client relationship management, strategic planning, and a relevant degree such as in business or communications. Familiarity with CRM systems, project management tools, and data analytics platforms is commonly required, along with certifications like PMP or similar. Outstanding leadership, problem-solving abilities, and strong interpersonal communication set exceptional candidates apart. These competencies are crucial for driving client satisfaction, managing teams, and ensuring the organization's goals align with client needs.

How much does a director of client services make in the US?

A director of client services in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Salaries vary based on industry, experience, location, and company size, and the role often requires strong leadership and client management skills.
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Director Of Client Services jobs near you
Infographic showing various Director Of Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.

Director, Client Services

Maiden Home

Manhattan, NY • On-site

$160 - $200/hr

Other

Re-posted 7 days ago

Job description

Director of Client Services

Report directly to the SVP of Retail & Sales and partner closely with all cross‑functional teams (Operations, Sales, Flagship, Marketing, E‑Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business.

What You’ll Own

Client Experience Standards & Clienteling

  • Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards.
  • Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time.
  • Establish training and service rituals that reflect the Maiden Home brand.
  • Design and allocate books of business across the team.
  • Design and implement quality assurance practices that instill the Maiden Home brand voice throughout all client interactions.

Team Leadership & Development

  • Lead, coach, and develop the Client Services team across channels (email, phone, chat).
  • Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette).
  • Address performance clearly and decisively, championing a culture of excellence over comfort.
  • Stay informed and aware of emerging market trends, high‑caliber talent, industry best practices, technologies, and platforms.
  • Set clear goals, career paths, and accountability measures that motivate excellence.

Operational Excellence & Issue Resolution

  • Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness.
  • Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims).
  • Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi‑stop deliveries, and installation.
  • Implement a service recovery framework that protects margins while prioritizing long‑term loyalty.
  • Partner with Operations to improve root‑cause prevention (damage, delays, missing parts, workmanship concerns).

Cross‑Functional Partnership

  • Partner with SVP of Sales & Retail to ensure consistent service standards and handoffs for VIPs, designers, and trade accounts.
  • Serve as the voice of the client across the business—translating feedback into actionable improvements.
  • Partner closely with cross‑functional teams (Operations, Sales, Flagship, Marketing, E‑Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business.
  • Collaborate with Product/Design on documentation, care guides, and packaging improvements.
  • Work with Finance on credits/returns policies and approval thresholds.
Qualifications
  • 10+ years in client services/client concierge/VIP clienteling teams at a luxury brand— plus 4+ years leading client‑facing teams.
  • Clear track record of building and scaling high performing teams in a dynamic fashion alongside business growth.
  • High standards and strong taste level; comfort advising discerning clients and design professionals.
  • Luxury service mindset (anticipate needs, obsessive follow‑through, discretion
  • Proven ability to deliver white‑glove, high‑touch service at scale without compromising quality.
  • Exceptional communication and judgment—able to handle sensitive escalations and craftsmanship questions with calm authority.
  • Strong operational and analytical chops: process design, SLA management, ticketing/CRM workflows, and cross‑functional execution.
  • Analytical mindset with the ability to translate metrics into action.
  • Experience with custom, made‑to‑order, or complex logistics environments strongly preferred.
  • Cross‑functional influence.
Benefits

Estimated Salary: $160K - $200K plus equity

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