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Director Of Client Services Jobs in Raleigh, NC (NOW HIRING)

IQVIA, Inc.

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

... Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large ...

IQVIA

Director of Client Services

Durham, NC

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Provide leadership and direction to managers and staff, fostering a culture of accountability ...

IQVIA

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

Director, Client Services Programs We are seeking aDirectorto lead a high-performing, patient ... Provide leadership and direction to managers and staff, fostering a culture of accountability ...

IQVIA

Director, Client Services

Durham, NC · Hybrid

Job Overview The Director, Client Services directs a group of operations staff for a designated region to ensure projects are appropriately resourced and employees are trained and developed to meet ...

Bierman Autism Centers

Director of Client Safety

Cary, NC · On-site

$90K - $100K/yr

We're looking for an experienced Director of Client Safety to build, own, and continuously ... We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center ...

Bierman Autism Centers

Director of Client Safety

Cary, NC · On-site

$90K - $100K/yr

We're looking for an experienced Director of Client Safety to build, own, and continuously ... We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center ...

Kobie Marketing

Director, Client Services

Raleigh, NC · Remote

As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping ... As Director, Client Services, you will lead strategic client relationships and oversee the delivery ...

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All JobsOf Client Services JobsDirector Of Client Services JobsDirector Of Client Services Jobs in Raleigh, NC

Director Of Client Services information

See Raleigh, NC salary details

$37.4K

$88.4K

$158.4K

How much do director of client services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of client services in Raleigh, NC is $88,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $106,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of client services, and why are they important?

To thrive as a Director Of Client Services, you need extensive experience in client relationship management, strategic planning, and a relevant degree such as in business or communications. Familiarity with CRM systems, project management tools, and data analytics platforms is commonly required, along with certifications like PMP or similar. Outstanding leadership, problem-solving abilities, and strong interpersonal communication set exceptional candidates apart. These competencies are crucial for driving client satisfaction, managing teams, and ensuring the organization's goals align with client needs.

What are some common challenges faced by a director of client services, and how can they be addressed?

A Director of Client Services often encounters challenges such as managing high client expectations, balancing competing priorities, and ensuring effective team collaboration across multiple accounts. Addressing these challenges requires strong communication skills, proactive problem-solving, and the ability to set clear expectations with both clients and internal teams. Building strong relationships and fostering a culture of transparency can help mitigate issues before they escalate, while ongoing training and mentorship support the team's ability to deliver exceptional service.

What is the difference between Director Of Client Services vs Account Manager?

AspectDirector Of Client ServicesAccount Manager
ResponsibilitiesOversees client service teams, develops strategies, manages key accounts, and ensures client satisfaction at a strategic level.Manages individual client accounts, maintains client relationships, and handles day-to-day account activities.
Required CredentialsBachelor's degree; often advanced degrees or certifications in management or related fields.Bachelor's degree; relevant experience in sales or customer service.
Work EnvironmentLeadership role within client services or customer success departments, often in corporate or agency settings.Client-facing role, working directly with clients in various industries.

The main difference is that the Director Of Client Services focuses on strategic oversight and managing teams, while an Account Manager handles direct client relationships and daily account operations. Both roles require strong communication skills, but the director position involves higher-level planning and leadership responsibilities.

How much does a director of client services make in the US?

A director of client services in the US typically earns between $80,000 and $150,000 annually, with the median salary around $110,000. Compensation varies based on industry, experience, location, and company size, and often includes bonuses and benefits.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They coordinate with internal teams to meet client needs, develop strategies to improve service delivery, and often manage a team of account managers or client support staff. Strong communication, leadership skills, and industry knowledge are essential for this role.

What is the role of a director of client services?

A director of client services oversees the delivery of services to clients, ensuring customer satisfaction and retention. They manage client relationships, coordinate with internal teams, and develop strategies to meet client needs, often utilizing CRM tools and leadership skills to drive business growth.
More about Director Of Client Services jobs

What are the most commonly searched types of Of Client Services jobs in Raleigh, NC?

The most popular types of Of Client Services jobs in Raleigh, NC are:

What are popular job titles related to Director Of Client Services jobs in Raleigh, NC?

For Director Of Client Services jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Client Services jobs in Raleigh, NC look for?

The top searched job categories for Director Of Client Services jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Of Client Services jobs?

Cities near Raleigh, NC with the most Director Of Client Services job openings:

Director Of Client Services jobs near you
Infographic showing various Director Of Client Services job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $88,408 per year, or $42.5 per hour.

Director of Client Services

IQVIA, Inc.

Durham, NC • On-site

$150K - $165K/yr

Full-time

Re-posted 12 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

Director, Client Services Programs
We are seeking a Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.
Key Responsibilities
  • Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives

  • Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication

  • Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development

  • Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management

  • Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives

  • Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders

  • Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence

  • Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery

  • Drive change management initiatives, including program enhancements and CRM/system updates

  • Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations

  • Represent the program in governance forums, including QBRs and strategic planning sessions

  • Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities

Qualifications
  • Bachelor's degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience

  • Strong knowledge of specialty pharmacy and its integration with manufacturers and payors

  • Proven leadership skills with experience coaching, motivating, and developing high-performing teams

  • Excellent communication and presentation skills with strong interpersonal effectiveness

  • Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders

  • Strong analytical and organizational skills, with experience managing complex data and reporting processes

  • Experience with financial and budget management

  • Ability to operate effectively in a fast-paced, evolving environment with a high degree of independence

  • Customer-focused mindset with strong professionalism, empathy, and service orientation

  • Strong problem-solving, critical thinking, and active listening skills

  • Advanced technical proficiency, including Microsoft Office and database management tools

  • Contact center experience, including script review and training, preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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