Director Nfl Operations Jobs (NOW HIRING)

At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

• Lead all stadium-wide cleaning and janitorial operations, including seating bowls, suites, locker rooms, restrooms, concourses, offices, kitchens, back-of-house, and exterior plazas
• Develop and execute cleaning standards, schedules, and procedures for NFL game days, concerts and major events, and daily operations and offseason maintenance
• Oversee pre-event, event-day, post-event, and deep-cleaning programs
• Manage third-party contractors and vendor relationships
• Ensure compliance with all health, sanitation, and OSHA standards
• Collaborate with Security, Food & Beverage, Engineering, and Guest Services to ensure seamless event execution
• Implement quality assurance inspections and performance metrics
• Serve as the primary point of contact for the stadium's window cleaning vendor, managing scope, scheduling, and quality inspections to keep exterior glass, suites, and guest-facing surfaces presentation-ready around the event calendar
• Oversee the stadium's pest control program in partnership with the contracted vendor, coordinating routine treatments, inspections, and emergency response across kitchens, concourses, back-of-house, and exterior areas to maintain compliance with health, sanitation, and food-safety standards
• Manage the carpet cleaning vendor relationship, building routine and deep-cleaning cycles around the event calendar for suites, club spaces, offices, and other carpeted areas, and monitoring quality and wear to recommend restoration as needed

• Support the stadium's sustainability lead in executing sustainability strategy, goals, and reporting initiatives as they relate to housekeeping operations
• Partner with the sustainability lead on waste diversion programs (recycling, composting, landfill reduction), ensuring housekeeping crews and vendors execute against established standards
• Support sustainable cleaning products, equipment, and processes within housekeeping operations in alignment with the stadium's sustainability standards
• Support league-wide sustainability initiatives and certification efforts (NFL Green, Super Bowl environmental standards, LEED, TRUE Zero Waste, ISO, or similar) as they relate to housekeeping operations

• Analyze operational data to improve efficiency and reduce costs
• Prepare reports for senior leadership on housekeeping performance and sustainability progress
• Maintain high guest-satisfaction scores through cleanliness, responsiveness, and service excellence
• Address guest concerns promptly and implement corrective actions
• Ensure all housekeeping and sustainability practices align with brand standards and organizational values

Required

• Bachelor's degree in Facilities Management, Hospitality, Environmental Science, Sustainability, Business Administration, or a related field (equivalent experience considered)
• 7+ years of progressive experience in housekeeping, janitorial, or facilities operations, with at least 3 years in a leadership role
• Demonstrated experience managing large-scale cleaning operations in a stadium, arena, convention center, hotel, or comparable high-volume venue
• Proven track record overseeing third-party contractors and large operational teams
• Strong working knowledge of OSHA regulations and health and sanitation codes
• Experience developing and managing budgets, KPIs, and operational reporting
• Proficiency in Microsoft Office Suite and facilities/work-order management systems

Preferred

• Experience in an NFL, professional sports, or major live-event environment
• Background supporting or leading sustainability programs, waste diversion initiatives, or environmental reporting
• Familiarity with LEED, TRUE Zero Waste, ISO 14001, or similar certifications
• Knowledge of NFL Green or comparable league-level sustainability frameworks
• Certifications such as CEH (Certified Executive Housekeeper), REH (Registered Executive Housekeeper), LEED AP, or TRUE Advisor
• Bilingual (English/Spanish) a plus given workforce composition in many venues

• Operational leadership and team management at scale
• Strategic thinking with the ability to execute tactically on event days
• Strong cross-functional collaboration and communication
• Data-driven decision-making and analytical skills
• Guest-service mindset with high attention to detail
• Vendor and contractor management
• Adaptability and composure under pressure
• Commitment to sustainability and continuous improvement

• Work Environment: On-site located at Nissan Stadium
• Physical Requirements: Extended standing, walking, and stair climbing across indoor and outdoor areas; ability to lift up to 50 lbs.; tolerance for crowds, noise, weather, and cleaning chemicals.
• Schedule: Non-traditional hours including nights, weekends, holidays, and extended shifts on NFL game days and major events; on-call availability for emergencies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.