Director, Service Management Transformation, Communications & AI Location: USA (Remote) Sapiens is ... Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to ...
Director, Service Management Transformation, Communications & AI Location: USA (Remote) Sapiens is ... Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to ...
Director, Service Management Transformation, Communications & AI Location: USA (Remote) Sapiens is ... Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to ...
Director, Service Management Transformation, Communications & AI Location: USA (Remote) Sapiens is ... Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to ...
National Recruiter 1 - Entry Level
Raleigh, NC ยท On-site
$35K - $46K/yr
... data mining, internal database search and management, external job board search, association networking, direct mail, social networking, etc. The National Recruiter will be responsible for ...
National Recruiter 1 - Entry Level
Raleigh, NC ยท On-site
$35K - $46K/yr
... data mining, internal database search and management, external job board search, association networking, direct mail, social networking, etc. The National Recruiter will be responsible for ...
Department of Social Services Director - Macon County, NC
Durham, NC ยท On-site
$98K - $149K/yr
... mining and cultural attractions like the Franklin Gem and Mineral Museum and the Macon County ... The Director oversees a comprehensive range of public assistance and social services programs ...
Department of Social Services Director - Macon County, NC
Durham, NC ยท On-site
$98K - $149K/yr
... mining and cultural attractions like the Franklin Gem and Mineral Museum and the Macon County ... The Director oversees a comprehensive range of public assistance and social services programs ...
Property Tax Manager
Raleigh, NC ยท On-site
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
Quick apply
Property Tax Manager
Raleigh, NC ยท On-site
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
Property Tax Manager
Raleigh, NC ยท On-site
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
Property Tax Manager
Raleigh, NC ยท On-site
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
Sr. Financial Analyst (Data Analytics) Job
Cary, NC ยท On-site
$79K - $98K/yr
No direct reports. JOB DIMENSIONS The Sr. Financial Analyst works across various parts of the ... Data mining and development and implementation of automated solutions to improve Finance processes ...
... direct your inquiries to our HR Department (FDBN_PNC@fujifilm.com)
... direct your inquiries to our HR Department (FDBN_PNC@fujifilm.com)
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
Martin Marietta has a vast real estate portfolio and mining operation across 28 states, the Bahamas ... This includes taking direct responsibility for real and business personal property tax compliance ...
... and mining projects. This position provides a great career-growth opportunity for an ... Direct and execute Geotechnical project assignments including field exploration, laboratory ...
... and mining projects. This position provides a great career-growth opportunity for an ... Direct and execute Geotechnical project assignments including field exploration, laboratory ...
... and mining projects. This position provides a great career-growth opportunity for an ... Direct and execute Geotechnical project assignments including field exploration, laboratory ...
... and mining projects. This position provides a great career-growth opportunity for an ... Direct and execute Geotechnical project assignments including field exploration, laboratory ...
The Director HR Business Partner is accountable for the overall HR contribution in close ... mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more ...
The Director HR Business Partner is accountable for the overall HR contribution in close ... mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more ...
The Director HR Business Partner is accountable for the overall HR contribution in close ... mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more ...
The Director HR Business Partner is accountable for the overall HR contribution in close ... mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
... mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target ...
Managed Services - Revenue Cycle - PB Patient Financial Services (Billing/AR/Cash Posting) - Dire...
Raleigh, NC ยท On-site
$155K - $410K/yr
As a Director, you will set the strategic direction and lead business development efforts, making ... mining and analysis - Utilizing financial forecasting to inform strategic decisions - Managing ...
Managed Services - Revenue Cycle - PB Patient Financial Services (Billing/AR/Cash Posting) - Dire...
Raleigh, NC ยท On-site
$155K - $410K/yr
As a Director, you will set the strategic direction and lead business development efforts, making ... mining and analysis - Utilizing financial forecasting to inform strategic decisions - Managing ...
This includes taking direct responsibility for real and business personal property tax compliance ... in a mining and/or manufacturing industry. * Significant experience handling appeals for a ...
This includes taking direct responsibility for real and business personal property tax compliance ... in a mining and/or manufacturing industry. * Significant experience handling appeals for a ...
Director Mining information
See Raleigh, NC salary details
$24.2K - $39.1K
7% of jobs
$39.1K - $54.1K
8% of jobs
$68.7K is the 25th percentile. Wages below this are outliers.
$54.1K - $69.1K
9% of jobs
$69.1K - $84.1K
11% of jobs
$84.1K - $99.1K
9% of jobs
The median wage is $110.3K / yr.
$99.1K - $114.1K
6% of jobs
$127.9K is the 75th percentile. Wages above this are outliers.
$114.1K - $129K
25% of jobs
$129K - $144K
3% of jobs
$144K - $159K
2% of jobs
$159K - $174K
5% of jobs
$174K - $189K
13% of jobs
$24.2K
$110.2K
$189K
How much do director mining jobs pay per year?
What are some common challenges faced by a Director of Mining when managing multiple mining sites?
What are the key skills and qualifications needed to thrive as a Director of Mining, and why are they important?
What does a Director of Mining do?
What is the difference between Director Mining vs Mining Engineer?
| Aspect | Director Mining | Mining Engineer |
|---|---|---|
| Required Credentials | Typically requires a Bachelor's degree in Mining Engineering or related field, often with advanced management certifications | Bachelor's degree in Mining Engineering or related field, some roles may require a Master's |
| Work Environment | Executive leadership in mining companies, overseeing multiple projects and teams | Fieldwork and site-based engineering, focusing on design, planning, and operational tasks |
| Employer & Industry Usage | Used in corporate and executive settings within mining companies | Commonly used in operational and technical roles at mining sites and engineering firms |
The main difference between a Director Mining and a Mining Engineer lies in their scope of responsibilities and experience level. Directors focus on strategic oversight and management at an executive level, while Mining Engineers are involved in technical planning and operational tasks on-site. Both roles require relevant engineering credentials, but their work environments and responsibilities differ significantly.
Director, Service Management Transformation, Communications & AI
Raleigh, NC โข Remote
Other
Posted 18 days ago
Job description
Job Title: Director, Service Management Transformation, Communications & AI
Location: USA (Remote)
Sapiens is seeking a transformational, forward-thinking leader to build and scale Enterprise Service Management capabilities and to drive the modernization, governance, and AI-enabled transformation of our global IT service delivery. This role leads Service Management transformation, ServiceNow standardization, operational communications, AI-enabled workflows, and governance. You will act as the bridge between rigorous ITIL frameworks, scalable ServiceNow development, and frontier AI (Generative and Agentic AI).
Your mission will be to lead the transformation of Enterprise Service Management through ServiceNow, ITIL best practices, operational communications, and AI-enabled workflows to improve customer experience, operational excellence, and business outcomes.
Key Responsibilities:
ย ย ย ย ย ย ย ย ย ย Service Management Transformation: Lead Incident, Problem, Change, Knowledge, Request, Escalation, and Customer Service Management transformation initiatives. Establish governance frameworks, standards, policies, process architecture, and continual service improvement programs.
ย ย ย ย ย ย ย ย ย ย Platform & AI Leadership: Partner with platform owners to standardize ServiceNow workflows and establish ServiceNow as the operational system of record. Design, deliver, and govern intelligent automation workflows, and champion adoption of AI Agents, Now Assist, Predictive Intelligence, Virtual Agent, Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to Resolution (MTTR).
ย ย ย ย ย ย ย ย ย ย ITIL & Process Governance: Own the ITIL process agenda across all ITSM/ITOM modules. Ensure platform configurations, CMDB health, and change management processes align with industry-standard best practices while remaining compatible with AI logic.
ย ย ย ย ย ย ย ย ย ย Communications & Customer Experience: Establish standards for customer, executive, and operational communications. Govern major incident communications, outage notifications, escalation frameworks, and customer experience metrics.
ย ย ย ย ย ย ย ย ย ย Intelligent Triage & Analytics: Leverage predictive analytics and AI-driven triage to anticipate system outages, profile risks in change management, and automate cross-departmental tasks such as automated employee onboarding.
ย ย ย ย ย ย ย ย ย ย Metrics, Governance & Continuous Improvement: Define KPI frameworks, executive dashboards, operational scorecards, reporting standards, and data-driven improvement initiatives.
ย ย ย ย ย ย ย ย ย ย Organizational Change & Leadership: Build and develop a high-performing team of analysts, process owners, and transformation specialists. Lead training, adoption, and enablement strategies, manage priorities and resource planning, and make investment recommendations so technical innovations are embraced by end-users and support agents globally.
Required Qualifications:
ย ย ย ย ย ย ย ย ย ย Experience: 4+ years in ITSM, Service Delivery, Customer Operations, or Enterprise Operations, plus 4+ years leading governance, transformation, or operational excellence initiatives.
ย ย ย ย ย ย ย ย ย ย ServiceNow Mastery: ServiceNow experience required, with hands-on understanding of core ITSM, ITOM, and CMDB modules.
ย ย ย ย ย ย ย ย ย ย AI Competency: Proven experience with AI implementations in an enterprise environment (e.g., GenAI, Virtual Agents, Machine Learning).
ย ย ย ย ย ย ย ย ย ย Leadership: Strong track record of translating complex business requirements into actionable technical solutions and leading cross-functional teams.
Preferred Qualifications:
ย ย ย ย ย ย ย ย ย ย Certifications: ITIL 4 Foundation (or higher) and ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) strongly preferred.
ย ย ย ย ย ย ย ย ย ย Methodologies: SDLC experience; Lean Six Sigma and Agile preferred, but not required.
ย ย ย ย ย ย ย ย ย ย Environment: SaaS or Cloud Operations experience and AI-enabled workflow experience.
First Year Priorities:
ย ย ย ย ย ย ย ย ย ย Complete an enterprise assessment of service management maturity and tooling.
ย ย ย ย ย ย ย ย ย ย Establish governance and reporting frameworks.
ย ย ย ย ย ย ย ย ย ย Improve Incident, Problem, and Change maturity.
ย ย ย ย ย ย ย ย ย ย Increase ServiceNow adoption and reduce fragmentation.
ย ย ย ย ย ย ย ย ย ย Deliver measurable automation and AI improvements.
Why Join Us?
We are heavily investing in digital transformation and AI integration to reshape how technology serves our workforce. In this role, you will influence enterprise operating models, drive ServiceNow transformation, lead AI-enabled innovation, define AI-led offerings, improve customer experience, and partner with senior leadership to directly shape the future of IT management and company productivity.
About Sapiens
Sapiens is a global leader in intelligentย insuranceย software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions forย propertyย and casualty,ย workers' compensation, and lifeย insurance, includingย reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us atย www.sapiens.com.
Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.