Director It Support Jobs (NOW HIRING)

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Directs the activities of an Information Technology (IT) team assigned to support an organizational segment of the organization. Works with department, product line, or system leadership to develop Information Technology strategy. Conveys that strategy to staff and ensures it is fulfilled. Administratively responsible for assigned staff members. Oversees projects to ensure they are completed in a timely manner in accordance with established IT standards.

Job Duties:

• Responsible for coordinating Information Technology support for assigned segment of the organization.
• Strives to gain and maintain an understanding of the business policies and practices employed in the areas of responsibility.
• Works with department, product line, or system leadership to develop and implement Information Technology strategy.
• Conveys IT strategy to staff and ensures that plans are implemented in accordance with organizational need.
• Ensures that staff members follow established IT project management guidelines to guarantee a successful implementation.
• Responsible for vendor management, which includes but is not limited to, contract negotiations, invoice reconciliation, release updates, issues lists and new product evaluations.
• Develops and administers IT budget for responsible area.
• Practices fiscally sound budget management to ensure spending is held to allocated funds.
• Responsible for the staff recruitment, development, retention, and disciplinary process.
• Mentors staff in best practices for providing IT support and project management.
• Develops and fosters the team approach to staff organization and interaction.
• Formulates staff development plan to ensure members maintain highest level of technical, interpersonal and project management skills possible.
• Attends all necessary management development courses so organizational policy is understood and effectively administered.
• Ensures departmental and organizational policy changes are conveyed, understood and practiced by the staff.
• Maintains individual work schedule and submits progress reports as requested by direct supervisor.
• Supports IT departmental initiatives and ensures full cooperation of staff with other IT teams.
• Maintains a high-level understanding of Information Technology in general and more in-depth knowledge of those facets particular to primary area of responsibility.
• Establish and monitor operational KPIs, including productivity standards.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details:

Additional Requirements:

• Understanding of enterprise data management ecosystems, including data warehousing, business-facing analytics delivery, and enterprise workload automation and scheduling.
• Experience leading and managing an operations-focused team responsible for service delivery, operational excellence, and process improvement.

Education:

Bachelor's Degree- (Required), Master's Degree- (Preferred)

Experience:

Minimum of 8 years-Information Technology (Required), Minimum of 2 years-Managerial/Supervisory (Required)

Certification(s) and License(s):

Skills:

Critical Thinking, Interpersonal Communication, IT Project Planning And Organization, Leadership, Organizing, Problem Management

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.