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Director It Helpdesk Jobs (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Kerzner International

Director, IT

Big Sky, MT · On-site

Director, IT (20171) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their ...

Career Search

Director, IT

Burtonsville, MD

This is not a traditional help desk management position and not a purely strategic advisory role ... As the Director of IT, you will serve as C.A.S.E.'s internal technology leader and builder. You ...

The GEO Group

DIRECTOR, IT

Boulder, CO · On-site

$170 - $185/hr

... support, helpdesk, etc.) * Ensures management staff has defined direction and necessary tools to ... The Director of Information Technology ensures compliance with various regulatory agencies such as ...

The GEO Group

DIRECTOR, IT

Boulder, CO · On-site

$170K/yr

... support, helpdesk, etc.) * Ensures management staff has defined direction and necessary tools to ... The Director of Information Technology ensures compliance with various regulatory agencies such as ...

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How much do director it helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for director it helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What does a director IT helpdesk do?

A Director of IT Helpdesk oversees the operations and strategy of the organization's IT helpdesk or support center. They are responsible for managing helpdesk staff, establishing processes for resolving technical issues, ensuring high customer satisfaction, and implementing best practices. This role often involves collaborating with other IT departments, setting service level agreements (SLAs), and driving improvements through technology and training. The goal is to ensure efficient and effective technical support for all end-users within the organization.

What are the key skills and qualifications needed to thrive as a director IT helpdesk?

To thrive as a Director IT Helpdesk, you need extensive experience in IT support management, a bachelor's degree in information technology or a related field, and strong knowledge of helpdesk best practices. Familiarity with IT service management (ITSM) systems like ServiceNow, ticketing platforms, and relevant certifications such as ITIL are typically required. Outstanding leadership, problem-solving, and communication skills help in leading teams, resolving escalated issues, and driving service improvements. These skills are vital to ensure efficient support operations, high customer satisfaction, and alignment with organizational IT goals.

What are some common challenges faced by a director IT helpdesk, and how can these be addressed?

A Director of IT Helpdesk often faces challenges such as managing high ticket volumes, maintaining team motivation, and ensuring consistent service quality across shifts. Addressing these challenges typically involves implementing effective workflow management systems, providing ongoing training and professional development opportunities for staff, and setting clear performance metrics. Additionally, fostering open communication between the helpdesk team and other IT departments is essential to quickly resolve complex technical issues and continuously improve processes.

What is the difference between Director It Helpdesk vs Help Desk Manager?

AspectDirector It HelpdeskHelp Desk Manager
ResponsibilitiesOversees entire IT helpdesk operations, strategic planning, policy developmentManages daily helpdesk team activities, handles escalations, ensures ticket resolution
Required CredentialsBachelor's degree in IT or related field, leadership experience, certifications like HDI or ITILBachelor's degree preferred, helpdesk certifications, experience in customer support
Work EnvironmentSenior management setting, strategic meetings, cross-department collaborationHelpdesk office environment, team supervision, direct support activities

The main difference between a Director It Helpdesk and a Help Desk Manager lies in scope and responsibilities. The Director focuses on strategic oversight and long-term planning, while the Help Desk Manager handles daily operations and team management. Both roles require relevant IT certifications and experience, but the Director typically has more leadership and strategic planning responsibilities.

What cities are hiring for Director It Helpdesk jobs?

Cities with the most Director It Helpdesk job openings:

What are the most commonly searched types of It Helpdesk jobs?

The most popular types of It Helpdesk jobs are:

What states have the most Director It Helpdesk jobs?

States with the most job openings for Director It Helpdesk jobs include:

Director It Helpdesk jobs near you

IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

Re-posted 5 days ago

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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