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Director It Helpdesk Jobs (NOW HIRING)

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... IT team. This role involves providing first-line technical support for various devices and ... helpdesk tickets in a timely and professional manner. • Perform system updates, patches, and ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Paper Converting Machine

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45.43K - $65.10K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$42.28K - $65.10K/yr

Salary Range: $42,276 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

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How much do director it helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for director it helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director IT Helpdesk, and why are they important?

To thrive as a Director IT Helpdesk, you need extensive experience in IT support management, a bachelor's degree in information technology or a related field, and strong knowledge of helpdesk best practices. Familiarity with IT service management (ITSM) systems like ServiceNow, ticketing platforms, and relevant certifications such as ITIL are typically required. Outstanding leadership, problem-solving, and communication skills help in leading teams, resolving escalated issues, and driving service improvements. These skills are vital to ensure efficient support operations, high customer satisfaction, and alignment with organizational IT goals.

What are some common challenges faced by a Director of IT Helpdesk, and how can these be addressed?

A Director of IT Helpdesk often faces challenges such as managing high ticket volumes, maintaining team motivation, and ensuring consistent service quality across shifts. Addressing these challenges typically involves implementing effective workflow management systems, providing ongoing training and professional development opportunities for staff, and setting clear performance metrics. Additionally, fostering open communication between the helpdesk team and other IT departments is essential to quickly resolve complex technical issues and continuously improve processes.

What does a Director of IT Helpdesk do?

A Director of IT Helpdesk oversees the operations and strategy of the organization's IT helpdesk or support center. They are responsible for managing helpdesk staff, establishing processes for resolving technical issues, ensuring high customer satisfaction, and implementing best practices. This role often involves collaborating with other IT departments, setting service level agreements (SLAs), and driving improvements through technology and training. The goal is to ensure efficient and effective technical support for all end-users within the organization.

What is the difference between Director It Helpdesk vs Help Desk Manager?

AspectDirector It HelpdeskHelp Desk Manager
ResponsibilitiesOversees entire IT helpdesk operations, strategic planning, policy developmentManages daily helpdesk team activities, handles escalations, ensures ticket resolution
Required CredentialsBachelor's degree in IT or related field, leadership experience, certifications like HDI or ITILBachelor's degree preferred, helpdesk certifications, experience in customer support
Work EnvironmentSenior management setting, strategic meetings, cross-department collaborationHelpdesk office environment, team supervision, direct support activities

The main difference between a Director It Helpdesk and a Help Desk Manager lies in scope and responsibilities. The Director focuses on strategic oversight and long-term planning, while the Help Desk Manager handles daily operations and team management. Both roles require relevant IT certifications and experience, but the Director typically has more leadership and strategic planning responsibilities.

What cities are hiring for Director It Helpdesk jobs? Cities with the most Director It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Director It Helpdesk jobs? States with the most job openings for Director It Helpdesk jobs include:
Director It Helpdesk jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Western Montana Clinic

Missoula, MT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.

We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. 

     Monday - Friday; occasional evenings or weekends may be required

     This position is in-person on location at 500 W Broadway Street, Missoula Montana

In the IT Helpdesk Technician position, you will:

  • Provide friendly, respectful, and professional support to employees experiencing technical issues
  • Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
  • Listen carefully to user concerns and communicate technical information in a clear and understandable way
  • Troubleshoot basic hardware, software, printer, phone, and account-related issues
  • Escalate more advanced technical problems appropriately when necessary
  • Document support requests accurately within the Helpdesk ticketing system
  • Assist with setup, deployment, and maintenance of computers and related equipment
  • Support IT projects and other departmental tasks as assigned

Benefits offered:

  • Health insurance
  • Life insurance
  • Paid vacation
  • Holiday pay
  • Sick pay
  • 401(k) Plan + match
  • Voluntary benefits - dental, vision, disability
  • Employee assistance program

Minimum Requirements for the IT Helpdesk Technician position:

  • High school diploma or equivalent
  • Helpdesk or IT support experience required
  • Technical coursework, certifications, or college education in Information Technology strongly preferred
  • Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn

The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer 

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