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Director Insurance Jobs in Michigan (NOW HIRING)

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

That is what insurance is for. Most of our members have real life policies - policies that bring ... Responsibilities The Role The Director, Claims provides strategic leadership for AAA Life's Claims ...

Familysecurityplan

Insurance Agent

Detroit, MI · On-site

$65K/yr

Follow attendance and reporting procedures as directed by the regional manager. * Submit non-branch ... Insurance sales experience and/or licensing preferred. * Strong communication skills, both verbal ...

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Director Insurance information

What does a director insurance do?

A Director of Insurance is responsible for overseeing an organization's insurance programs and risk management strategies. They ensure that the company has adequate coverage for various risks, negotiate with insurers, and develop policies to minimize potential losses. Additionally, they may manage a team, stay updated on industry regulations, and analyze data to make informed decisions about coverage and claims. Their goal is to protect the organization’s assets while optimizing insurance costs.

What are the key skills and qualifications needed to thrive as a director insurance, and why are they important?

To thrive as a Director of Insurance, you need in-depth knowledge of insurance products, risk management, regulatory compliance, and leadership experience, often backed by a bachelor’s or master’s degree in finance, business, or a related field. Familiarity with industry-standard insurance management software, data analytics platforms, and relevant certifications such as CPCU or ARM is essential. Strong strategic thinking, negotiation, and team leadership skills set exceptional candidates apart. These skills and qualifications are vital for driving organizational growth, ensuring regulatory adherence, and leading high-performing teams in a complex and evolving industry.

What are some common challenges faced by a director insurance when leading cross-functional teams?

A Director of Insurance often leads teams that include underwriting, claims, compliance, and sales professionals, requiring strong coordination and communication skills. Common challenges include balancing differing departmental priorities, aligning on regulatory requirements, and ensuring seamless customer experiences. Successfully managing these dynamics involves fostering collaboration, setting clear objectives, and staying updated on industry trends. Directors also need to adapt quickly to regulatory changes and technological advancements that impact workflow and client needs.

What is the difference between Director Insurance vs Insurance Manager?

AspectDirector InsuranceInsurance Manager
CredentialsTypically requires a bachelor’s degree in insurance, business, or related field; professional certifications like CPCU or ARM are commonUsually holds similar degrees and certifications, such as CPCU or ARM, but may have less seniority
Work EnvironmentOversees multiple teams or departments, strategic planning, and high-level decision-making within insurance companiesManages daily operations of insurance teams, handles policy administration, and ensures compliance
Employer & Industry UsageFound in large insurance firms, corporations, and brokerage firms, focusing on strategic leadershipCommon in insurance companies, agencies, and departments, focusing on operational management

The main difference between a Director Insurance and an Insurance Manager lies in their scope and level of responsibility. Directors typically focus on strategic planning and leadership at a higher level, while Managers handle day-to-day operations and team management. Both roles require relevant credentials and industry experience, but Directors usually have broader oversight and influence within the organization.

What are the most commonly searched types of Insurance jobs in Michigan?

The most popular types of Insurance jobs in Michigan are:

What are popular job titles related to Director Insurance jobs in Michigan?

For Director Insurance jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Insurance jobs in Michigan look for?

The top searched job categories for Director Insurance jobs in Michigan are:

What cities in Michigan are hiring for Director Insurance jobs?

Cities in Michigan with the most Director Insurance job openings:

Director Insurance jobs near you
Infographic showing various Director Insurance job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Director, Claims

Livonia, MI • On-site

AAA Life Insurance Company
Insurance Services • 501 - 1,000 employees
Learn more about AAA Life Insurance Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Oversee claims operations to ensure timely, accurate, empathetic, and compliant adjudication.

  • Develop and execute the strategic vision for the Claims organization aligned with enterprise objectives.

  • Lead automation initiatives and build a data-driven claims organization using analytics and reporting.

Job description

Overview
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations Team to help drive the biggest change in the company's history.
The Opportunity - Why Join
Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:
  • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities
The Role
The Director, Claims provides strategic leadership for AAA Life's Claims organization, overseeing claims operations while driving operational excellence, digital transformation, analytics, automation, and customer experience. This leader ensures accurate, timely, empathetic, and compliant claims adjudication while leveraging technology and data to modernize operations and support enterprise growth.
The Next Phase
Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grow. If you are drawn to
an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise, it is our driving force.
Position Responsibilities
  • Develop and execute the strategic vision for the Life Claims organization aligned to enterprise objectives.
  • Lead all aspects of life insurance claims operations ensuring timely, accurate, empathetic, and compliant adjudication.
  • Establish and monitor KPIs including turnaround time, quality, productivity, customer satisfaction, compliance, and financial outcomes.
  • Build a data-driven claims organization using dashboards, predictive analytics, executive reporting, and workforce forecasting.
  • Lead automation initiatives including workflow automation, RPA, AI-enabled document processing, intelligent routing, and digital claims capabilities.
  • Partner with Technology, Data & Analytics, Underwriting, Actuarial, Compliance, Legal, Finance, and Customer Experience teams.
  • Drive Lean continuous improvement and process redesign initiatives.
  • Oversee complex claims, litigation, appeals, fraud, and escalated customer matters.
  • Manage claims budgets, technology investments, and vendor relationships.
  • Develop high-performing leaders through coaching, succession planning, and performance management.

Core Competencies - How You Will Contribute
  • Strategic Leadership
  • Operational Excellence
  • Claims Analytics & Business Intelligence
  • Data-Driven Decision Making
  • Digital Transformation
  • Process Automation & AI Enablement
  • Regulatory & Risk Management
  • Financial Stewardship
  • Customer Experience Leadership
  • Cross-functional Collaboration
  • Talent Development
  • Continuous Improvement

Qualifications
Basic Qualifications:
  • Bachelor's degree in Business, Insurance, Finance, Risk Management or related field.
  • 10+ years of progressive life insurance claims experience.
  • 7+ years leading managers and operational teams.
  • Experience managing claims operations in a regulated insurance environment.
  • Experience developing operational dashboards, KPIs, and executive reporting.
  • Experience leading enterprise transformation or operational improvement initiatives.

Preferred Qualifications
  • Master's degree (MBA or related).
  • FLMI, ACS, AALU, ALHC or similar insurance designation.
  • Experience implementing workflow automation, RPA, AI, OCR, or intelligent document
    processing.
  • Strong experience with Power BI, Tableau, SQL, Snowflake, or comparable BI tools.
  • Lean Six Sigma certification or equivalent process improvement experience.
  • Experience with claims platform modernization and vendor management.

How You'll Work
  • Work Solution: Hybrid
  • Relocation Eligibility: Available

What We Bring to the Table
  • Hybrid work environment that promotes work-life balance
  • Comprehensive medical, dental, and vision coverage starting from your first day
  • Employer 401k match and employer contribution to a pension plan
  • Generous PTO and paid parental leave to support your family needs
  • Various associate resource groups and community involvement initiatives

Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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