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Director Customer Success Manager Remote Jobs in Indiana

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Priority1

Territory Manager-Remote

Indianapolis, IN · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Genesys

This role shapes revenue growth, platform expansion, and long-term customer success across complex ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...

Jj

Sr. Manager, Field & Customer Solutions

Warsaw, IN · On-site +1

Customer Success Management Job Category: Professional All Job Posting Locations: Palm Beach ... Learn more at Remote work options may be considered on a case-by-case basis and if approved by the ...

First American

$85K - $113K/yr

First American reasonably believes that a criminal history may have a direct, adverse and negative ... its customers, administrating or facilitating financial transactions, and the ability to meet ...

Harris

$10/hr

Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills. * Clear ... Committed to excellence in patient care and customer service. * Ability to troubleshoot minor ...

Harris

$10/hr

Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills. * Clear ... Committed to excellence in patient care and customer service. * Ability to troubleshoot minor ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Indiana

Director Customer Success Manager Remote information

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Indiana?

The most popular types of Customer Success Manager Remote jobs in Indiana are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Indiana?

For Director Customer Success Manager Remote jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Indiana look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Indiana are:

What cities in Indiana are hiring for Director Customer Success Manager Remote jobs?

Cities in Indiana with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Delivery Director

Miratech

Indianapolis, IN • On-site, Remote

$202K/yr

Full-time

Medical

Re-posted 3 days ago

Key responsibilities

  • Lead the successful delivery of MiraCloud implementation programs, ensuring customer expectations are met.

  • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.

  • Establish, scale, and improve MiraCloud's project management practice, delivery governance, and implementation standards.

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
  • Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
  • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
  • Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards.
  • Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
  • Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
  • Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
  • Perform other duties as may reasonably be required in alignment with the purpose of the role.

Qualifications
  • 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
  • Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
  • Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
  • Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
  • Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
  • Strong executive-level stakeholder management, customer relationship management, and communication skills.
  • Existing authorization to work in the United States; visa sponsorship is not available for this role

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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