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Director Customer Operations Jobs in Nebraska (NOW HIRING)

Applebee's

Director of Operations

Lincoln, NE · On-site

As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...

Leap Brands

Director of Operations - Restaurant

Omaha, NE · On-site

$90 - $120/hr

Position Summary Our client is seeking a Director of Operations to oversee the performance ... Monitor guest feedback, online reviews, and customer satisfaction metrics. * Implement action plans ...

State Farm

Assistant Director of Operations

Lincoln, NE · On-site

$40K - $50K/yr

You May Be a Great Fit as the Assistant Director of Operations if: * You're detail-oriented ... Prepare and review reports on productivity and customer engagement. * Collaborate with the agent ...

ALLO Fiber

Business Customer Advocate

Kearney, NE · On-site

We work closely with all our customer operations teams to give our customers the best possible ... Ability to be self-directed and the ability to handle confidential information. REQUIREMENTS:

ALLO Fiber

Business Customer Advocate

Hastings, NE · On-site

We work closely with all our customer operations teams to give our customers the best possible ... Ability to be self-directed and the ability to handle confidential information. REQUIREMENTS:

ALLO Fiber

Business Customer Advocate

Sidney, NE · On-site

We work closely with all our customer operations teams to give our customers the best possible ... Ability to be self-directed and the ability to handle confidential information. REQUIREMENTS:

ALLO Fiber

Business Customer Advocate

La Vista, NE · On-site

We work closely with all our customer operations teams to give our customers the best possible ... Ability to be self-directed and the ability to handle confidential information. REQUIREMENTS:

ALLO Fiber

Business Customer Advocate

Gretna, NE · On-site

We work closely with all our customer operations teams to give our customers the best possible ... Ability to be self-directed and the ability to handle confidential information. REQUIREMENTS:

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Director Customer Operations information

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Nebraska?

The most popular types of Customer Operations jobs in Nebraska are:

What are popular job titles related to Director Customer Operations jobs in Nebraska?

For Director Customer Operations jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Nebraska look for?

The top searched job categories for Director Customer Operations jobs in Nebraska are:

What cities in Nebraska are hiring for Director Customer Operations jobs?

Cities in Nebraska with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Nebraska as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Director of Operations

Applebee's

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Applebee's rating

5.6

Company rating: 5.6 out of 10

Based on 742 frontline employees who took The Breakroom Quiz

61st of 88 rated restaurants

Job description

Applebee's restaurants nationwide are hiring! 

Applebee's celebrates a fun, friendly, and inclusive culture, inviting like-minded candidates to join a team where hard work opens up opportunities and team members receive the support they need to succeed.


We take pride in our teams!


Performance - We totally own our actions and are accountable for our results.

Respect - We treat others the way we want to be treated.

Integrity - We do what we say we're going to do, and always do the right thing.

Development - We continuously grow and improve our teams, ourselves, our company, and our communities.

Engagement - We foster a fun, energizing, and engaging place to work. 


Job Description

As a high-achieving Director of Operations, you will act as the key link between headquarters and the assigned district's branches. You will help branches stay up to date with company policies, and you will ensure focus on increasing sales and building productive customer relations. The successful candidate will be in charge of the district's day-to-day operations and will carry out company policies and guidelines.


Requirements

  • A minimum of 5 years' experience in the Casual Restaurant industry is required.
  • BS/MA in Business Administration preferred.
  • Proven district management working experience
  • Strong knowledge of team leadership and positive conflict resolution.
  • Exceptional written and verbal communication skills.
  • Able to withstand the physical demands a restaurant environment holds. 

Benefits

  • Recognition and growth- we aim to recognize your dedication and hard work. 
  • Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) - to ensure you and your family are well taken care of. 
  • Paid Training - we aim to set you up for success!
  • Early Wage Access- Access your earnings before payday
  • Company discounts - MAKE IT A ROUTINE AND SAVE!
  • Opportunities for advancement and growth within our organization - we're excited to embark on this journey with you. 


We are an Equal Opportunity Employer.

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