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Director Customer Operations Jobs in Nebraska (NOW HIRING)

Diventures

Area Director

Omaha, NE · On-site

$70K - $90K/yr

In addition to direct customer service, the area director and their leadership team is responsible for ensuring safe operation, effective class scheduling and execution, efficient lead generation and ...

GOEBEL FIXTURE COMPANY

Director of Operations

La Vista, NE · On-site

$100K - $130K/yr

Address customers from inquiries, complaints, to presentations. Develop and maintain a culture and environment of continuous change and improvement by incorporating various Lean strategies throughout ...

Webforge

Director of Operations

Omaha, NE · On-site

The Director of Operations is accountable for building and sustaining disciplined, system-driven operations that scale throughput, improve reliability, and deliver consistent customer performance ...

Cleaver-Brooks

Director of Operations

Lincoln, NE · On-site

Meets with customers during sales and project execution phases, as required, to improve order win ... Oversees installation, operation, and maintenance of processing and manufacturing equipment.

New

Fiserv, Inc.

Money Network Operations Director

Omaha, NE · On-site +1

$111K - $188K/yr

Job Title Money Network Operations Director What does a successful Money Network Operations ... Own operational performance management for regulated customers cardholder servicing, including ...

Monitise

Money Network Operations Director

Omaha, NE

$111K - $188K/yr

Job Title Money Network Operations Director What does a successful Money Network Operations ... Own operational performance management for regulated customers cardholder servicing, including ...

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Director Customer Operations information

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Nebraska?

The most popular types of Customer Operations jobs in Nebraska are:

What job categories do people searching Director Customer Operations jobs in Nebraska look for?

The top searched job categories for Director Customer Operations jobs in Nebraska are:

What cities in Nebraska are hiring for Director Customer Operations jobs?

Cities in Nebraska with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Nebraska as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Area Director

Omaha, NE • On-site

Diventures
See more jobs at Diventuresexternal

$70K - $90K/yr

Full-time

Re-posted 8 days ago

Diventures rating

4.8

Company rating: 4.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Area Director
Role Profile
At Diventures - where safety is our number one priority and fun is our number one goal - we use our passion, and the power of water, to impact lives, change the world, and have fun doing it. The area director contributes to the success of Diventures by leading a multi-unit team consisting of store management, full-time, part-time and contracted team members, to build positive experiences and lasting relationships with our customers through high-touch, high-communication, personalized customer service experiences in the Diventures locations in their market.
The area director works closely with our customers, Diventures Store Support, team members, and dive professionals to maximize both customer experience and the business results of our stores in their market, with the sales of swimming lessons and aquatics programming as well as scuba instruction, equipment, and travel programs. Delivering on our brand promise, the area director acts with an owner/operator mentality to ensure that our people, programs, and facilities provide a safe, positive, engaging, and exciting store environment and experience.
Responsible for the total performance of all stores in their market, the area director works as a servant leader for their store management team to optimize the income and profit generation of their business units through exceptional internal customer service, leadership team selection, training, development, and coaching. As the leader of both their home store, and the other stores in their market, the area director builds sustainable growth through individual and team development and effective succession planning.
In addition to direct customer service, the area director and their leadership team is responsible for ensuring safe operation, effective class scheduling and execution, efficient lead generation and conversion, equipment sales, instructor scheduling, product merchandising, inventory management, scuba equipment service and the rental programs of their home store and the others in their market.
The area director also works closely with the enterprise Store Support team to proactively develop new leaders and swim and dive professionals and ensures effective succession planning and program growth. A certified pool operator, and certified diver (after completion of provided training) the area manager keeps up to date with and maintains all industry safety and training standards for all pool and offsite diving operations in their market.
To be successful in their role, the area director must effectively lead their store teams in driving the acquisition, conversion, and retention of swim, scuba and travel customers while operating safe, clean, and well-merchandised retail training centers. The area director also collaborates continuously with the Swim and Scuba Program Directors, Merchant Director, Travel Director, and other members of the Store Support team in the effective planning, development, and execution of all aspects of the swim, scuba, retail, and travel experience in their market.
Key Attributes of the Successful Diventures Area Director
  • Customer-First Mindset
  • Servant Leader
  • Sense of Urgency
  • Initiative
  • Engaging
  • Clear Communicator
  • Tenacity
  • Effective Time Manager
  • Positive and Professional Image
  • Business Acumen
  • Positive Mindset
  • Command
  • Collaboration
  • Problem Solver

Required Competencies
  • Demonstrable relevant multi-unit experience in the successful leading of customer-focused teams: prospecting, recruiting, interviewing, selection, training, performance coaching, performance management, succession planning and separation.
  • Extensive track record of effective succession planning and team development on a multi-unit scale.
  • Successful sales leadership experience across varied media: in-person, over the phone, and in writing (email, letters, etc.)
  • Experience in efficient resource and financial management: revenue, margin, payroll, expenses.
  • Scuba, Aquatics, Certified Pool Operators, lifeguard, and/or dive professional experience or a strong desire to learn those competencies.

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