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Director Customer Operations Jobs in Iowa (NOW HIRING)

Pwc

Sales Strategy and Operations Director

Des Moines, IA · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a Sales Strategy and Operations Director, you will specialize in providing consulting ...

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Director Customer Operations information

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What are the most commonly searched types of Customer Operations jobs in Iowa?

The most popular types of Customer Operations jobs in Iowa are:

What are popular job titles related to Director Customer Operations jobs in Iowa?

For Director Customer Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Iowa look for?

The top searched job categories for Director Customer Operations jobs in Iowa are:

What cities in Iowa are hiring for Director Customer Operations jobs?

Cities in Iowa with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Iowa as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Director of Operations Support

MRINetwork Jobs

Des Moines, IA • On-site

Full-time

Posted 15 days ago

Job description

We’re partnering with a growing retailer seeking a Director of Operations Support to help improve store execution, labor planning, financial performance, and operational consistency across a multi-unit retail network.

This is a high-impact operations support role for someone who enjoys building systems, improving processes, analyzing performance, and partnering closely with field leaders. This person will work across operations leadership, field teams, and internal support functions to improve labor models, KPIs, budgets, execution tools, and scalable processes across the business.

What you’ll do:

  • Own and improve key operations systems, processes, labor models, execution tools, and operating standards.
  • Develop labor forecasts, labor budgets, incentive plans, and KPI reporting to drive consistency and operational performance.
  • Analyze P&L statements, sales, margins, labor, and store-level performance to identify opportunities and recommend improvements.
  • Partner with field leadership to support budgeting, store execution, compliance, remodels, new store openings, and operational needs.
  • Travel to store locations as needed to assess execution, asset needs, and operational improvement opportunities.

Ideal background:

  • 5+ years of multi-unit leadership or retail operations support experience with P&L exposure.
  • Strong background in retail or other high-volume customer-facing environments.
  • Experience with labor planning, budgeting, KPI tracking, retail systems, P&L analysis, and process improvement.
  • Proven ability to partner with field leaders and internal teams to create scalable, repeatable processes.
  • Strong operator who can balance analytical thinking, operational execution, systems improvement, and cross-functional communication.