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Customer Operations Manager Jobs in Iowa (NOW HIRING)

Waste Management

Operations Manager

Fairfield, IA

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Fairfield, IA · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Fairfield, IA

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Fairfield, IA

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Amazon

Operations Manager

Iowa City, IA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Iowa City, IA

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

The Fun Station Dubuque

Operations Manager

Dubuque, IA

$19 - $23/hr

Any customer service issues that arise, it is expected that the Operations Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and ...

Bish's RV

Operations Manager

Eldridge, IA

$50K - $80K/yr

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day ... Manage customer experience as needed * Manage and monitor P & L, identifying revenue and labor ...

Bish's RV

Operations Manager

Eldridge, IA · On-site

$50K - $80K/yr

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day ... Manage customer experience as needed * Manage and monitor P & L, identifying revenue and labor ...

BISHS RV INC

Operations Manager

Eldridge, IA

$50K - $80K/yr

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day ... Manage customer experience as needed * Manage and monitor P & L, identifying revenue and labor ...

Amazon

Operations Manager

Davenport, IA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Davenport, IA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Michael Foods Inc.

Operations Manager

Britt, IA · On-site

The Operations Manager oversees all daily operations of the plant from production and manufacturing ... with customer and regulatory regulations. * Provide coaching and development of plant staff to ...

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All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Iowa

Customer Operations Manager information

See Iowa salary details

$41.8K

$116.2K

$127.3K

How much do customer operations manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer operations manager in Iowa is $116,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,900.00 and $125,900.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What are the most commonly searched types of Customer Operations jobs in Iowa? The most popular types of Customer Operations jobs in Iowa are:
What are popular job titles related to Customer Operations Manager jobs in Iowa? For Customer Operations Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Iowa look for? The top searched job categories for Customer Operations Manager jobs in Iowa are:
What cities in Iowa are hiring for Customer Operations Manager jobs? Cities in Iowa with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Coordinator - Customer Operations

Operations Coordinator - Customer Operations

Berkshire Hathaway Energy

Sioux City, IA • On-site

Full-time

Posted 13 days ago

Berkshire Hathaway Energy rating

6.5

Company rating: 6.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

The operations coordinator supports MidAmerican Energy Company's customer operations to achieve departmental and corporate objectives. The position is responsible for processing supplier invoices into the requisitioning application. This includes verifying the remittance address, payment amount, terms, and merchandise on invoice with the purchase order. Responsible for accurate data entry, invoice tracking and follow through to ensure timely vendor payment. Under minimal supervision, the position ensures vendor invoicing is processed in an accurate and timely manner. Also, this position is responsible for providing support in maintaining and tracking statistical reports and monthly O&M and capital budgets.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.Associate degree in business or related field. (Typically, three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate degree.)A minimum of two years of related experience.Effective communication skills including listening, oral and writing skills to process information timely and accurately.Demonstrated proficiency in personal computer skills; experience using Microsoft Office software products.Effective analytical and critical thinking skills.Proficiency in keying and software program features based on required assessments.Effective interpersonal skills, a customer-service focus, and the ability to work as a member in a team-oriented environment.

Ensures vendor invoices are processed in a timely fashion and are matched to support documents, including but not limited to timesheets, rate schedules and contract information. 

Enters vendor invoices into the requisitioning application, ensuring proper accounting codes. 

Tracks errors and corrections to assist in developing metrics by which to evaluate vendors. 

Performs labor, materials, and vendor reclassifications for customer operations. 

Assists in studies, data gathering, and report generating on activities using available technology resources. 

Provides assistance to customer operations management. 

Works with management to identify sources of data and implements processes to support cost determination and ongoing tracking. 

Analyzes business unit O&M and capital expenditures and recommends areas to improve business unit efficiency. 

Maintains databases, reports data, and create reports on a scheduled basis and as requested. 

Maintains electronic filings per MidAmerican Energy retention guidelines. 

Performs Reception desk duties, visitor management.

Performs additional responsibilities as requested or assigned.

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