Customer Operations Manager Jobs in Adel, IA (NOW HIRING)

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada.  In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe's, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

At Foundation Building Materials (FBM), Operations Managers are key to smooth, efficient branch performance. With a focus on safety, service, and results, you'll lead daily operations, support your team, and drive business success. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.

Responsibilities and QualificationsKey ResponsibilitiesOperations & Efficiency Management

• Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness
• Plan, develop, and implement operational policies across warehousing, transportation, and customer service
• Design and manage dispatch systems to improve logistics and workflow
• Implement operational changes and continuous improvement initiatives
• Monitor and manage operating budgets for warehouse, manufacturing, and transportation functions

 Compliance, Facility & Resource Management

• Ensure trucking operations comply with Department of Transportation (DOT) regulations
• Oversee warehouse conditions, equipment, and storage utilization
• Coordinate with purchasing and receiving teams to ensure accurate and timely product arrivals
• Maintain communication with vendors regarding issues such as missing materials, backorders, and delivery challenges

 Customer Relations & Quality Assurance

• Ensure delivery of high-quality products and services to customers
• Develop and maintain strong relationships with new and existing customers
• Represent the company professionally in all customer and vendor interactions

 Technology & Confidentiality

• Research and implement technologies to enhance operational efficiency and competitiveness
• Maintain confidentiality of sensitive business information, including personnel, pricing, customer data, and distribution methods

 Additional Responsibilities & Miscellaneous

• Perform other duties as assigned to support branch and corporate objectives

 Qualifications

• Knowledge of construction materials and product distribution
• Bachelor's degree in Management or a related field, or equivalent experience
• Minimum of 2+ years of management experience
• Strong communication and interpersonal skills
• Proven ability to lead, motivate, and develop high-performing teams
• Proficiency in Microsoft Office products
• Experience in the building materials industry preferred

Compensation and BenefitsReports ToBranch Manager  CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.

• Base: $65,000 - $75,000 per year
• Bonus: Quarterly Bonus eligible

  BenefitsAt FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Statements

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.

Employment Type: OTHER