ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Waterloo, IA

Fleet Farm

Operations Manager

Cedar Falls, IA · On-site

The Operations Manager is responsible for providing leadership in the following key store areas ... Ensure that all areas are staffed according to budget and maximized for customer needs. In ...

Hogan

Operations Manager

Cedar Falls, IA

Main customer contact. Major focus on DOT and safety compliance, monitoring preventative ... operation staff and management via Qualcomm, telephone and in person. · Ability to suggest and ...

Hogan

Operations Manager

Cedar Falls, IA · On-site

Main customer contact. Major focus on DOT and safety compliance, monitoring preventative ... operation staff and management via Qualcomm, telephone and in person. • Ability to suggest and ...

Walgreens

Pharmacy Operations Manager

Waterloo, IA

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Waterloo, IA

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

US Bank

Operations Manager 2

Waterloo, IA

$62K - $73K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Directly and through staff, manages and coordinates the operational activities for assigned ...

New

Walmart

Pharmacy Operations Team Lead

Cedar Falls, IA · On-site

$22 - $35/hr

They are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies. Benefits & perks At Walmart, we ...

Walgreens

Store Manager Unassigned

Waterloo, IA · On-site

Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations * Shadows Store Manager, gains ...

Walgreens

Store Manager Unassigned

Waterloo, IA

Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics. Operations * Shadows Store Manager, gains ...

FocusKPI

Marketing Operations Analyst

Waterloo, IA · On-site

Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ... customer data platform (CDP) for comprehensive analysis. * Analytics and Reporting: Design and ...

next page

Showing results 1-20

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Waterloo, IA

Customer Operations Manager information

See Waterloo, IA salary details

$43.9K

$122K

$133.6K

How much do customer operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer operations manager in Waterloo, IA is $121,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,100.00 and $132,100.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are popular job titles related to Customer Operations Manager jobs in Waterloo, IA? For Customer Operations Manager jobs in Waterloo, IA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Waterloo, IA look for? The top searched job categories for Customer Operations Manager jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Customer Operations Manager jobs? Cities near Waterloo, IA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Waterloo, IA as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $121,952 per year, or $58.6 per hour.

Operations Manager

Fleet Farm

Cedar Falls, IA • On-site

Full-time

Re-posted yesterday

Fleet Farm rating

5.3

Company rating: 5.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

545th of 728 rated retailers

Job description

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!
The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.
Job duties:
  • Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
  • Oversee the development and execution of individual development plans for each of your direct and indirect reports.
  • Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
  • Responsible for monitoring store wage and expense control programs.
  • In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
  • Responsible for oversight of all cash management policies, procedures, and practices.
  • Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
  • Provide guidance and oversight for Customer related issues, as needed.
  • In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:
  • Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
  • 5 years of management experience within a Big Box retailer preferred.
  • Proven ability to lead, coach, and build relationships in a fast paced environment.
  • Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
  • Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
  • The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Fleet Farm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fleet Farm logo

About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

View All Fleet Farm Jobs

Apply