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Customer Operations Manager Jobs in Waterloo, IA

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Hospital Operations Coordinator

Waterloo, IA · On-site

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Customer Operations Manager information

See Waterloo, IA salary details

$43.9K

$122K

$133.6K

How much do customer operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer operations manager in Waterloo, IA is $121,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,100.00 and $132,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What are popular job titles related to Customer Operations Manager jobs in Waterloo, IA?

For Customer Operations Manager jobs in Waterloo, IA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Waterloo, IA look for?

The top searched job categories for Customer Operations Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Customer Operations Manager jobs?

Cities near Waterloo, IA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $121,952 per year, or $58.6 per hour.

Assistant Operations Manager

Waterloo, IA • On-site

Alter Trading Corp
Coal, Metals and Minerals Mining • 1 - 5K employees

6.3

Company rating: 6.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

65th of 91 rated recycling and waste

People enjoy working here

Learn more about Alter Trading Corpexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Assistant Operations Manager – Relocation Available

Join Alter Trading, a leader in metals recycling for over 127+ years. We’re hiring an Assistant Operations Manager to support our auto shredder facility in Waterloo, IA. This hands-on leadership role is ideal for those with experience in heavy equipment, industrial operations, or scrap/recycling environments.  We view this position as an investment in our future talent pipeline. As we continue to grow, we are seeking motivated individuals who are committed to their personal and professional development, thrive on new challenges, and are interested in pursuing broader leadership and career opportunities in the future.

Key Responsibilities:

  • Support daily facility operations and assist the Facility Manager with compliance, safety, and production goals.
  • Analyze operational data to resolve quality or production issues.
  • Lead and develop training programs for operational staff.
  • Oversee monthly operational budgets and help manage equipment/parts inventory.
  • Serve as backup to Facility Manager when needed.
  • Ensure product standards meet steel mill requirements and customer expectations.
  • Engage with commercial and peddler customers to support business growth.

Qualifications:

  • Previous experience working in metal recycling including Non Ferrous, preferred. 
  • 3–5 years of supervisory experience in industrial, recycling, or heavy equipment environments.
  • High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
  • Knowledge of mechanical, hydraulic, and electrical systems is a plus.
  • Strong communication and leadership skills; willingness to work outdoors in all weather.
  • Proficiency with Microsoft Outlook, Word, and Excel.
  • Valid driver’s license required.
  • Preferred Experience: Background in non-ferrous (NF) and ferrous metals, scrap, shredders, supervisory or leadership roles, or operations/team lead/manager positions  

What We Offer:

  • Relocation assistance available.
  • Medical, Dental & Vision Insurance.
  • 401(k) with company match.
  • HSA with company match.
  • Company-paid disability coverage.
  • Paid Time Off starting in year one.

About Alter Trading:

With 75+ locations across the Midwest and South, Alter Trading Corporation is one of the largest privately held metal recycling companies in the U.S. We’re committed to safety, sustainability, and our people. Learn more at www.altertrading.com.

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