ZipRecruiter

Log In

1

Customer Operations Manager Jobs in Shell Rock, IA

Fleet Farm

Operations Manager

Cedar Falls, IA · On-site

The Operations Manager is responsible for providing leadership in the following key store areas ... Ensure that all areas are staffed according to budget and maximized for customer needs. In ...

next page

Showing results 1-20

All JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Shell Rock, IA

Customer Operations Manager information

See Shell Rock, IA salary details

$41.6K

$115.5K

$126.6K

How much do customer operations manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer operations manager in Shell Rock, IA is $115,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,200.00 and $125,200.00 per year, depending on experience, location, and employer.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Is operations a high paying job?

The salary for a Customer Operations Manager varies depending on industry, location, and experience, but it is generally considered a mid- to high-level management role with competitive compensation. Factors such as skills in data analysis, leadership, and familiarity with customer service tools can influence earning potential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Customer Operations Manager or Call Center Director, which can earn six-figure salaries depending on the industry and location. These roles often require leadership skills, experience, and knowledge of customer service tools and processes.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What is the role of a customer service operations manager?

A customer service operations manager oversees the daily functions of customer support teams, ensuring efficient service delivery and customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate with other departments to enhance overall customer experience, often using tools like CRM software.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much is an operations manager paid?

The salary of a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger companies or specialized skills such as data analysis or process improvement.
What job categories do people searching Customer Operations Manager jobs in Shell Rock, IA look for? The top searched job categories for Customer Operations Manager jobs in Shell Rock, IA are:
What cities near Shell Rock, IA are hiring for Customer Operations Manager jobs? Cities near Shell Rock, IA with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Operations Manager

Operations Manager

Fleet Farm

Cedar Falls, IA • On-site

Full-time

Posted 24 days ago

Fleet Farm rating

5.2

Company rating: 5.2 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

553rd of 716 rated retailers

Job description

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!
The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.
Job duties:
  • Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
  • Oversee the development and execution of individual development plans for each of your direct and indirect reports.
  • Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
  • Responsible for monitoring store wage and expense control programs.
  • In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
  • Responsible for oversight of all cash management policies, procedures, and practices.
  • Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
  • Provide guidance and oversight for Customer related issues, as needed.
  • In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:
  • Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
  • 5 years of management experience within a Big Box retailer preferred.
  • Proven ability to lead, coach, and build relationships in a fast paced environment.
  • Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
  • Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
  • The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Fleet Farm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fleet Farm logo

About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

View All Fleet Farm Jobs

Apply