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Customer Operations Associate Jobs in Iowa (NOW HIRING)

Landus

Operations Associate

Yetter, IA · On-site

Description About the Role As a Grain Operations Associate specializing in grain operations, you ... Provide prompt, professional, and courteous customer service. Requirements The ideal candidate will ...

Landus

Operations Associate

Bradford, IA · On-site

Description About the Role As a Grain Operations Associate specializing in grain operations, you ... Provide prompt, professional, and courteous customer service. Requirements The ideal candidate will ...

Landus Cooperative

Operations Associate

Yetter, IA · On-site

About the Role As a Grain Operations Associate specializing in grain operations, you will play a ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Early, IA · On-site

Job Type Full-time Description About the Role As a Grain Operations Associate specializing in grain ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Early, IA · On-site

Description About the Role As a Grain Operations Associate specializing in grain operations, you ... Provide prompt, professional, and courteous customer service. Requirements The ideal candidate will ...

Landus Cooperative

Operations Associate

Bradford, IA · On-site

About the Role As a Grain Operations Associate specializing in grain operations, you will play a ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Early, IA · On-site

Job Type Full-time Description About the Role As a Grain Operations Associate specializing in grain ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Yetter, IA · On-site

Job Type Full-time Description About the Role As a Grain Operations Associate specializing in grain ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Early, IA · On-site

Job Type Full-time Description About the Role As a Grain Operations Associate specializing in grain ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus Cooperative

Operations Associate

Early, IA · On-site

About the Role As a Grain Operations Associate specializing in grain operations, you will play a ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus

Operations Associate

Bradford, IA · On-site

Job Type Full-time Description About the Role As a Grain Operations Associate specializing in grain ... and customers. This role will be traveling to locations to support operations and maintain ...

Landus Cooperative

Operations Associate

Wellsburg, IA · On-site

Description: About the Role As an Operations Associate specializing in grain and agronomy ... Provide prompt, professional, and courteous customer service. Requirements: * Ability to safely ...

Landus

Operations Associate

Wellsburg, IA · On-site

About the Role As an Operations Associate specializing in grain and agronomy operations, you will ... Provide prompt, professional, and courteous customer service. Requirements * Ability to safely ...

Landus

Operations Associate

Wellsburg, IA · On-site

Description About the Role As an Operations Associate specializing in grain and agronomy operations ... Provide prompt, professional, and courteous customer service. Requirements * Ability to safely ...

Landus Cooperative

Operations Associate

Rake, IA · On-site

Description: About the Role As an Operations Associate specializing in grain and agronomy ... Unload bulk and packaged products and pump bulk chemicals into customer tanks. * Tender to ...

Landus

Operations Associate

Rake, IA · On-site

Job Type Full-time Description About the Role As an Operations Associate specializing in grain and ... Unload bulk and packaged products and pump bulk chemicals into customer tanks. * Tender to ...

Landus

Operations Associate

Rake, IA · On-site

Description About the Role As an Operations Associate specializing in grain and agronomy operations ... Unload bulk and packaged products and pump bulk chemicals into customer tanks. * Tender to ...

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Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Iowa

Customer Operations Associate information

See Iowa salary details

$9

$24

$47

How much do customer operations associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer operations associate in Iowa is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Iowa?

The most popular types of Customer Operations jobs in Iowa are:

What are popular job titles related to Customer Operations Associate jobs in Iowa?

For Customer Operations Associate jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Iowa look for?

The top searched job categories for Customer Operations Associate jobs in Iowa are:

What cities in Iowa are hiring for Customer Operations Associate jobs?

Cities in Iowa with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you

Customer Operations Manager

Des Moines, IA • On-site

Ag Express Electronics
Electrical Equipment, Appliance, and Component Manufacturing • 51 - 200 employees
Learn more about Ag Express Electronicsexternal

$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Summary:
Ag Express Electronics is seeking a Customer Operations Manager to lead Ag Express Electronics' customer-facing operations by overseeing the Product Sales Specialist and Product Support teams. This role is responsible for driving operational excellence, improving responsiveness, establishing performance metrics, ensuring accountability, optimizing order and RMA processes, and delivering exceptional customer experience. Through coaching, process improvement, and data-driven leadership, the Customer Operations Manager develops a high-performing team that supports revenue growth, customer satisfaction, and operational efficiency.
This position is located at our Des Moines, Iowa location.
Key Responsibilities:
Customer Experience
  • Champion an exceptional customer experience throughout every customer interaction.
  • Monitor customer satisfaction and identify opportunities to improve customer service efforts.
  • Resolve escalated customer concerns professionally and efficiently.
  • Ensure timely communication regarding quotations, orders, repair status, shipping, warranty issues, and RMAs.
  • Develop service standards and response expectations for internal and external customers.

Operational Excellence
  • Develop, document, implement, and continuously improve customer service processes and workflows.
  • Lead process improvement initiatives to eliminate inefficiencies and improve throughput.
  • Standardize procedures across customer support functions.
  • Drive accountability through measurable operational metrics.
  • Identify automation opportunities and system improvements to increase efficiency.
  • Ensure departmental compliance with company policies, quality standards, and established procedures.

Order & RMA Management
  • Oversee the complete customer order lifecycle from quotation through shipment.
  • Ensure accurate order entry and timely order processing.
  • Monitor order backlog and prioritize workload to meet customer expectations.
  • Oversee Return Material Authorization (RMA) processes to ensure timely resolution.
  • Improve visibility of repair status and customer communications throughout the repair process.
  • Partner with Operations to reduce turnaround times while maintaining quality standards.

Performance Management & Analytics
  • Develop and monitor departmental KPIs
  • Analyze operational data and prepare regular performance reports.
  • Utilize data to identify trends, recommend improvements, and support strategic decision making.
  • Hold team members accountable for achieving established performance expectations.

Cross-Functional Collaboration
  • Partner with Sales leadership to improve customer engagement and support revenue growth.
  • Collaborate with Manufacturing, Repair Operations, Purchasing, and Inventory teams to improve customer fulfillment.
  • Support implementation of new products, services, and customer initiatives.
  • Participate in strategic planning and operational improvement projects.
  • Assist leadership in developing scalable customer service processes as the organization grows.

Continuous Improvement
  • Identify opportunities to improve customer workflows, communication, and operational efficiency.
  • Lead Lean and continuous improvement initiatives within customer operations.
  • Recommend improvements to ERP utilization, reporting capabilities, and workflow automation.
  • Develop and maintain departmental documentation, work instructions, and training materials.
  • Encourage innovation and employee involvement in process improvements.

Leadership Responsibilities
  • Lead by example and reinforce Ag Express Electronics' Mission, Vision, and Core Values.
  • Build a culture of accountability, teamwork, ownership, and customer focus.
  • Recruit, train, mentor, and retain high-performing employees.
  • Provide timely feedback and coaching to improve individual and team performance.
  • Manage departmental priorities while adapting to changing business needs.
  • Support organizational initiatives and change management efforts.

Required Skills and Qualifications:
  • Strong organizational skills with the ability to manage complex projects and competing priorities.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Effective analytical, strategic thinking, and problem-solving skills with the ability to make sound business decisions.
  • Proven ability to lead teams through change and continuous improvement initiatives.
  • Ability to collaborate effectively across departments while maintaining a customer-focused approach.
  • Demonstrated leadership and team development skills with the ability to coach, mentor, and influence others.

Required Experience/Education/Training/Certifications:
Education:
  • Associate's degree in Business, Operations Management, Supply Chain, or related field; Bachelor's degree preferred.

Work Experience:
  • Minimum of five (5) years of progressive customer service, operations, or customer support leadership experience.
  • Minimum of three (3) years supervising or managing employees.
  • Demonstrated experience improving operational processes, implementing performance metrics, and project management.
  • Experience within electronics manufacturing, repair services, industrial distribution, agricultural equipment, or related industries.
  • Proven experience managing customer support metrics and service-level agreements (SLAs).

Computer Skills:
  • Proficient in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, and Teams.
  • Experience using Acumatica or other Enterprise Resource Planning (ERP) systems.
  • Ability to effectively use standard office equipment and business technology to support daily responsibilities.

Certifications:
  • Lean Six Sigma Certification is preferred.

Physical Demands:
  • Travel Readiness: Willingness and ability to travel as necessary for business engagements, meetings, industry events, and onsite visits with customers.
  • Lifting and Carrying: Occasionally, the role may involve lifting and carrying equipment, tools, or materials weighing up to a certain limit.
  • Standing and Walking: Ability to navigate various onsite meetings with customers and facilities within the organization's premises.
  • Communication: Skill in exchanging accurate information with customers, co-workers, vendors, etc., utilizing verbal, written, and electronic communication methods.
  • Sitting for Extended Periods: Much of the work may be conducted at a desk or workstation, requiring the ability to sit for extended periods of time.
  • Repetitive Motion: Some tasks may involve repetitive motions of the hands, especially prolonged periods of typing on a computer to perform administrative and operational tasks. Ergonomic practices should be followed to minimize the risk of repetitive strain injuries.
  • Safety Awareness: Awareness of and adherence to safety protocols and procedures is essential when navigating the organization's facilities to ensure compliance and minimize the risk of workplace hazards or accidents.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.
Why Ag Express Electronics?
  • 100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)
  • Competitive salary plus performance-based incentive opportunity
  • Safe Harbor 401(k) with company contribution
  • Comprehensive medical, dental, and vision benefits
  • Paid Time Off and paid holidays
  • Company-paid life insurance
  • Professional development and training opportunities
  • Opportunity to work with industry-leading precision agriculture technology and an outstanding team committed to serving agriculture

Benefits:
Ag Express Electronics offers a leading benefits package as highlighted below:
  • Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
  • Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
  • 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
  • Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
  • Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
  • Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
  • Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
  • Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
  • Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.
About Us:
Ag Express Electronics is a leading provider of innovative electrical solutions for agricultural, construction, and industrial applications. We specialize in designing custom electrical harnesses and distribution systems to meet the unique needs of our clients. Our team is dedicated to delivering high-quality, reliable, and efficient solutions that exceed customer expectations.
Join a 100% Employee-Owned Company
At Ag Express Electronics, we're passionate about helping agricultural producers maximize the performance of their equipment through innovative electronics repair, precision agriculture solutions, and exceptional customer support. As a 100% Employee-Owned (ESOP) company, every employee shares in our success and plays a direct role in our future.

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