ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Des Moines, IA

Landus

Seasonal Operations Associate

Perry, IA

Description About the Role As an Operations Associate specializing in grain and agronomy operations ... Unload bulk and packaged products and pump bulk chemicals into customer tanks. * Tender to ...

Landus

Seasonal Operations Associate

Perry, IA · On-site

About the Role As an Operations Associate specializing in grain and agronomy operations, you will ... Unload bulk and packaged products and pump bulk chemicals into customer tanks. * Tender to ...

Cribl

CX Ops Associate at Des Moines, Iowa

Des Moines, IA · On-site

$59K - $95K/yr

Why You'll Love This Role Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting ...

New

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Des Moines, IA

Customer Operations Associate information

See Des Moines, IA salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations associate in Des Moines, IA is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $26.73 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Des Moines, IA? The most popular types of Customer Operations jobs in Des Moines, IA are:
What are popular job titles related to Customer Operations Associate jobs in Des Moines, IA? For Customer Operations Associate jobs in Des Moines, IA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Des Moines, IA look for? The top searched job categories for Customer Operations Associate jobs in Des Moines, IA are:
What cities near Des Moines, IA are hiring for Customer Operations Associate jobs? Cities near Des Moines, IA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Seasonal Operations Associate

Landus

Perry, IA

Other

Re-posted 17 days ago

Job description

Description

About the Role

As an Operations Associate specializing in grain and agronomy operations, you will play a vital part in ensuring the efficient handling, storage, and distribution of grain, as well as supporting agronomy services. Your responsibilities will include operating equipment, maintaining facilities, assisting with inventory management, and providing excellent service to our farmer-owners and customers. This role will be traveling to locations to support operations and maintain housekeeping duties.  


What will you do?

  • Assist in all aspects of elevator operations. 
  • Receive, dry, and unload grain. 
  • Measure grain inventory on a weekly/monthly basis. 
  • Assist in grain train loading operations including cleaning and sealing cars. 
  • If applicable to location, operate a train locomotive & obtain a training certificate on locomotive operations. 
  • Maintain grain conditions by testing temperatures and blending. 
  • Assist in all aspects of the fertilizer and chemical operations. 
  • Measure inventory and report it to the supervisor. 
  • Unload bulk and packaged products and pump bulk chemicals into customer tanks. 
  • Tender to applicators. 
  • Fill NH3 nurse tanks during the season. 
  • Understand basic agronomy chemistry of all products. 
  • Perform equipment and facility maintenance including housekeeping records and cleanliness. 
  • Provide prompt, professional, and courteous customer service. 

Requirements

  • Ability to safely operate equipment and perform physical, hands-on work
  • Willingness to travel between locations to support operations and housekeeping
  • Basic mechanical aptitude and ability to assist with equipment and facility maintenance
  • Comfort working in outdoor and seasonal conditions
  • Ability to follow safety procedures and SOPs
  • Strong focus on customer service and teamwork
  • Willingness to obtain required training and certifications (e.g., locomotive, NH3)

Licenses: Must have a Class A CDL with applicable endorsements or be able to obtain one, if applicable to the location. This position requires the safe operation of a motor vehicle to perform the essential functions of the job. The employee must meet the qualifications set forth in the company's vehicle safety policy. Failure to meet these qualifications could result in removal from this position.   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. ? 

Apply