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Customer Operations Associate Jobs in Des Moines, IA

Carmax

Business Office Associate - Part Time

Urbandale, IA · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

Life Time

Operations Team member

Des Moines, IA · On-site

Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meetLife ...

Carmax

Business Office Associate - Full Time

Urbandale, IA · On-site

$15.50 - $30.70/hr

Position Overview As a Business Operations Associate, you will be the backbone of our store ... This role combines exceptional customer service, attention to detail, and strong organizational ...

WESCO International

Manager - Operations

Urbandale, IA · On-site

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers ...

Wesco

Manager - Operations

Urbandale, IA

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers ...

Hertz

Customer Service Associate

Des Moines, IA · On-site

$18/hr

The Customer Experience Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Des Moines, IA · On-site

$18/hr

The Customer Experience Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Aerotek

Onboarding Specialist

West Des Moines, IA · On-site

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Family Dollar

Customer Service Associate I

Adel, IA · On-site

$14.75 - $20.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Family Dollar

Customer Service Associate I

Des Moines, IA · On-site

$14.25 - $19.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Aerotek

Onboarding Specialist

West Des Moines, IA

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

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Showing results 21-40

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Des Moines, IA

Customer Operations Associate information

See Des Moines, IA salary details

$9

$25

$49

How much do customer operations associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer operations associate in Des Moines, IA is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $26.73 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Des Moines, IA? The most popular types of Customer Operations jobs in Des Moines, IA are:
What are popular job titles related to Customer Operations Associate jobs in Des Moines, IA? For Customer Operations Associate jobs in Des Moines, IA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Des Moines, IA look for? The top searched job categories for Customer Operations Associate jobs in Des Moines, IA are:
What cities near Des Moines, IA are hiring for Customer Operations Associate jobs? Cities near Des Moines, IA with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you

Operations & Sales Support Associate (Infrastructure Industry)

AMERICAN UNDERGROUND SUPPLY LLC

De Soto, IA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 22 days ago

Job description

Description:

Kickstart your career with a company powering critical infrastructure across the Midwest.


American Underground Supply (AUS) is a woman-owned, independent, and fast-growing waterworks distributor serving municipalities, utility contractors, and major infrastructure projects. If you’re a recent graduate eager to build real-world business, operations, and customer-facing skills, this role gives you hands-on experience inside a company known for expert problem-solving, cutting-edge technology, and unmatched responsiveness.


What You’ll Do

  • Customer Support — Greet customers, answer questions, and guide them through purchases
  • Sales Transactions — Process orders accurately using our point-of-sale system
  • Product Knowledge — Learn about AUS’s extensive inventory of pipe, valves, fittings, tools, and waterworks products
  • Inventory Support — Help maintain one of the Midwest’s most comprehensive inventories, including restocking and organizing materials
  • Retail Math — Assist with pricing, discounts, and stock calculations
  • Operational Excellence — Support daily store operations that keep contractors and municipalities project-ready
  • Problem Solving — Work with customers to resolve issues quickly and professionally
  • Store Presentation — Maintain a clean, organized, and welcoming environment
  • Multitasking — Balance customer interactions with operational tasks in a fast-paced setting

Why This Role Is Different


AUS isn’t a typical wholesale environment — you’ll be supporting customers who build and maintain the infrastructure communities rely on:

  • Water systems
  • Stormwater management
  • Wastewater treatment
  • Residential and commercial development
  • Data centers and large-scale facilities

You’ll gain exposure to real project workflows, industry-leading manufacturers, and experienced professionals who have spent decades in waterworks and underground infrastructure. AUS’s culture is built on referrals, relationships, and service, giving you a front-row seat to how strong customer partnerships are built.


Who Thrives Here

  • Recent grads who want hands-on business and operations experience
  • Strong communicators who enjoy helping people
  • Organized multitaskers who like fast-paced environments
  • Team players with a positive, professional attitude
  • Anyone excited to learn an industry with long-term career paths

No prior retail or waterworks experience required — we’ll train you.


Benefits

  • Health, dental, and vision insurance
  • Paid time off
  • Life insurance
  • Skill development and mentorship
  • Opportunities for advancement in operations, sales, logistics, or leadership

Work Location

In person

Requirements:
  • Associate's or Bachelor's degree required
  • Experience working in a wholesale distribution or warehouse environment preferred
  • Experience safely operating a forklift is preferred

Apply