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Director Customer Operations Jobs in Merrill, IA

Home Depot

Store Support

Sioux City, IA

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...

Home Depot

Store Support

Sioux City, IA · On-site

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...

Walgreens

Customer Service Associate

Sioux City, IA

$14.50 - $20/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Sioux City, IA · On-site

$14.25 - $19.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Sioux City, IA · On-site

$14.25 - $19.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Merrill, IA

Director Customer Operations information

See Merrill, IA salary details

$33.5K

$106K

$176.6K

How much do director customer operations jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director customer operations in Merrill, IA is $105,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $133,300.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Merrill, IA as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,969 per year, or $50.9 per hour.

Operations Manager

Fleet Farm

Sioux City, IA • On-site

Full-time

Posted 18 days ago

Fleet Farm rating

5.4

Company rating: 5.4 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

533rd of 733 rated retailers

Job description

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!
The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.
Job duties:
  • Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
  • Oversee the development and execution of individual development plans for each of your direct and indirect reports.
  • Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
  • Responsible for monitoring store wage and expense control programs.
  • In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
  • Responsible for oversight of all cash management policies, procedures, and practices.
  • Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
  • Provide guidance and oversight for Customer related issues, as needed.
  • In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:
  • Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
  • 5 years of management experience within a Big Box retailer preferred.
  • Proven ability to lead, coach, and build relationships in a fast paced environment.
  • Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
  • Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
  • The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Fleet Farm

Sourced by ZipRecruiter

Fleet Farm, headquartered in Appleton, Wisconsin, is a retail chain catering to life in the North Central United States. The company was founded by Stewart Mills Sr. and his sons, Stewart Jr. and Henry, in 1955. Introducing a one-stop comprehensive “fleet pricing” model, the company has since grown into over 40 locations across several states, becoming an iconic brand in the region. Fleet Farm operates within the retail industry, offering a comprehensive range of products and services that cater to customers' needs outdoor gear, farming and pet supplies, home improvement tools, automotive goods, hunting and fishing equipment, and even snacks and clothing.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Appleton, WI, US

Year founded

1955

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