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Director Crm Manager Jobs (NOW HIRING)

Vantage Recruiting

CRM Manager

New Orleans, LA

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

Ten Group

CRM Manager

New York, NY · On-site

You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership ...

Ten Group

CRM Manager

New York, NY · On-site

You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership ...

Analysis Group, Inc.

CRM Manager

Boston, MA · On-site

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Vantage Recruiting

CRM Manager

Birmingham, AL

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

CIG COMPANIES SERVICES

CRM Manager

Orlando, FL

We are seeking a CRM Manager to own, optimize, and evolve our Microsoft Dynamics 365 ecosystem as the central engine powering our customer experience. This role goes far beyond system administration.

Colgate-Palmolive Company

CRM Manager

New York, NY

$96K - $137K/yr

Summary: As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign ... Reporting to the Sr. Director, DTC & Consumer Engagement, you will manage the Professional ...

DAZN

CRM Manager

New York, NY · Hybrid

$90K - $110K/yr

As a CRM Executive at DAZN, you'll support the execution of CRM strategies across North America. You'll work across multiple channels to build targeted campaigns that drive engagement, conversion ...

DAZN

CRM Manager

Manhattan, NY · On-site

$90K - $110K/yr

CRM Manager Department: RS-292 - O06 Employment Type: Permanent - Full Time Location: US - New York Description Why Join DAZN? Joining DAZN in New York means being part of a global sports ...

Guitar Center

Director, CRM

Westlake Village, CA

The Director of CRM will own the strategy, execution, and performance of Guitar Center's customer lifecycle marketing across email, SMS, and push notifications. This leader is responsible for driving ...

Penn Interactive

Director, CRM

Philadelphia, PA · Remote

Owner of Promo, CRM & Retention Strategy: Lead the development and management of automated, segmented, and personalized CRM initiatives to drive retention, loyalty, cross-sell (including retail), and ...

Havas

CRM Director

San Francisco, CA

DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...

Jj

Manager, CRM & Loyalty

Jacksonville, FL

This role reports directly into the Director, CRM & Loyalty Marketing within the U.S. Marketing department. You will be responsible for: Lifecycle Strategy & Business Impact * Define and lead ...

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Director Crm Manager information

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$172K

How much do director crm manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director crm manager in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What does a Director CRM Manager do?

A Director CRM (Customer Relationship Management) Manager oversees the development and implementation of strategies to improve customer engagement, retention, and satisfaction through CRM systems and processes. They lead teams responsible for analyzing customer data, creating targeted marketing campaigns, and ensuring seamless communication across multiple channels. The role also involves collaborating with other departments to align CRM initiatives with broader business goals and ensuring that the CRM platform is optimized for maximum effectiveness.

What are the main challenges a Director CRM Manager faces when aligning CRM strategies across multiple departments?

A Director CRM Manager often encounters challenges when ensuring that CRM strategies are effectively integrated across marketing, sales, customer service, and IT teams. Each department may have different priorities, tools, and data management practices, which can result in inconsistent customer experiences and fragmented data. Successful Directors must facilitate interdepartmental communication, standardize processes, and advocate for unified goals to drive customer-centric initiatives. Building strong relationships and fostering a culture of collaboration are crucial for overcoming these obstacles and achieving seamless CRM implementation.

What are the key skills and qualifications needed to thrive as a Director CRM Manager, and why are they important?

To thrive as a Director CRM Manager, you need expertise in customer relationship management strategies, data analysis, and a strong understanding of marketing principles, typically backed by a bachelor’s or master’s degree in marketing, business, or a related field. Proficiency in CRM platforms like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications in these systems, are highly valuable. Exceptional leadership, communication, and strategic thinking skills set outstanding candidates apart in this role. These skills and qualities are essential for driving customer engagement, loyalty, and revenue growth through effective CRM initiatives.

What is the difference between Director Crm Manager vs CRM Analyst?

AspectDirector Crm ManagerCRM Analyst
Required CredentialsBachelor's degree, often with advanced certifications in CRM or marketingBachelor's degree in marketing, business, or related field; certifications like HubSpot or Salesforce are common
Work EnvironmentLeadership role overseeing CRM teams and strategy, often in corporate or agency settingsData analysis and reporting, working closely with marketing and sales teams
Employer & Industry UsageUsed in large corporations, marketing agencies, and e-commerce companiesCommon in marketing departments across various industries, focusing on data insights

The main difference is that the Director Crm Manager leads CRM strategy and teams, while the CRM Analyst focuses on data analysis and reporting to support CRM initiatives. The Director has broader responsibilities and strategic oversight, whereas the CRM Analyst specializes in data insights and analytics.

More about Director Crm Manager jobs
What are the most commonly searched types of Crm Manager jobs? The most popular types of Crm Manager jobs are:
What job categories do people searching Director Crm Manager jobs look for? The top searched job categories for Director Crm Manager jobs are:
Director Crm Manager jobs near you
Infographic showing various Director Crm Manager job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

CRM Manager

Vantage Recruiting

New Orleans, LA

Full-time

Posted 15 days ago

Job description

Job Title: CRM Manager
Job Type: Full-time, Direct Hire
Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX
Reports to: VP, Business Development
Job Summary:
The CRM Manager is responsible for day-to-day administration, data quality, user support, reporting, and continuous improvement of the CRM platform. This role collaborates with business development, marketing, operations, IT, and data professionals to support reliable CRM usage, accurate pipeline visibility, and actionable business insights.
Responsibilities:
CRM Administration & System Optimization:
  • Serve as the primary administrator and subject matter expert for the company's CRM platform.
  • Serve as the central point of contact for CRM questions, support requests, and enhancement initiatives.
  • Monitor system performance, troubleshoot issues, and maintain optimal functionality.
  • Evaluate, test, and implement new CRM features, enhancements, and integrations.
  • Maintain system documentation, workflows, permissions, and configuration standards.
  • Manage CRM enhancement requests by gathering input from impacted teams and aligning improvements with leadership direction.
Data Management, Data Quality & System Integration:
  • Maintain CRM data integrity through clear data standards, user access management, security controls, duplicate management, and regular data quality reviews.
  • Maintain processes that support accurate, complete, and reliable customer, contact, opportunity, and pursuit data.
  • Conduct routine data checks to identify missing fields, outdated records, duplicates, inactive opportunities, and inconsistent pipeline information.
  • Work with business development and marketing teams to resolve data quality issues and reinforce consistent CRM usage.
  • Coordinate integrations between the CRM platform and other business systems, including ERP, marketing automation, and reporting tools.
  • Partner with Power BI and data specialists to support centralized reporting and analytics.
Reporting, Analytics & Business Pipeline Reviews:
  • Maintain dashboards, reports, and metrics that show opportunities, pursuits, client activity, and pipeline health
  • Analyze customer, pursuit, and pipeline data to identify trends and improve forecasting accuracy.
  • Support business pipeline reviews by validating opportunity data, summarizing movement, highlighting gaps, and identifying follow-up items.
  • Monitor key pipeline indicators, including stage progression, projected revenue, proposal activity, win/loss trends, and aging opportunities.
User Training & Support:
  • Develop and deliver CRM onboarding and training for new and existing employees.
  • Promote CRM best practices and support organization-wide adoption by working with CRM users and Super Users.
  • Create user guides, documentation, and training materials.
  • Provide ongoing support, troubleshooting, and coaching to help system users maximize system capabilities.
  • Communicate technical concepts in a clear, practical manner for employees at all levels.
Cross-Functional Collaboration & Continuous Improvement:
  • Take ownership of assigned CRM priorities while receiving direction from leadership and coordinating with stakeholders.
  • Maintain a practical CRM improvement plan focused on enhancements, reporting, process updates, and user support.
  • Work as a team player with business development, marketing, operations, IT, and data/reporting professionals to improve the system.
  • Include appropriate team members and subject matter experts so improvements reflect business needs, user feedback, and leadership guidance.
Qualifications:
  • Minimum of 5 years of CRM administration experience.
  • Experience administering Unanet (Cosential) or comparable CRM platforms preferred.
  • Cosential/Unanet certification preferred.
  • Experience within the Architecture, Engineering, and Construction (AEC) industry is preferred but not required.
  • Experience managing CRM enhancements and user adoption initiatives.
Skills:
  • Strong understanding of CRM administration, reporting, user adoption, and business process support.
  • Experience with Microsoft Office Suite and Power BI.
  • Familiarity with CRM integrations, workflow automation, data standards, and data quality practices.
  • Strong analytical skills with the ability to turn data into actionable business insights.
  • Excellent communication skills with the ability to explain technical information clearly.
  • Ability to develop training programs that increase user engagement and adoption.
  • Strong organizational and project management skills with attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to build strong cross-functional relationships.
  • Accountable, collaborative, team-oriented, and ownership-minded.
  • Experience with advanced analytics and AI-enabled CRM tools is a plus.
Education:
  • Bachelor's degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field, or equivalent experience.