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Director Client Experience Jobs in Iowa (NOW HIRING)

E&M, PLLC

Tax Director

West Des Moines, IA · On-site

$125K - $150K/yr

Deliver a high-touch client experience while serving as the firm's lead point of contact for ... Directors are expected to cultivate trusted client relationships, contribute to business ...

W3Global Inc.

Tax Director

West Des Moines, IA

$130K - $150K/yr

Deliver a high-touch client experience while serving as the firm's lead point of contact for ... Directors are expected to cultivate trusted client relationships, contribute to business ...

TIAA

Senior Director, Wealth Management - Iowa

Ames, IA · On-site

$155K - $180K/yr

Wealth Management The Wealth Management Director job leads an integrated team of advisors for a ... This role will be key to ensuring a seamless client experience for both our clients. Key ...

SNB

Director of Trust Operations and Tax

Sioux City, IA · On-site

DIRECTOR OF TRUST OPERATIONS AND TAX We're looking for a knowledgeable and driven leader to oversee ... Identify opportunities to improve processes, enhance client experience, and reduce risk. * Support ...

LifeSkills Connection, Inc.

Clinical Director

Ankeny, IA · On-site

$75K - $102K/yr

This position maintains an active client caseload, directly leads and manages the HHC clinical team ... supervised experience toward independent Iowa licensure, in accordance with Iowa Board of ...

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Director Client Experience information

What are the most commonly searched types of Client Experience jobs in Iowa? The most popular types of Client Experience jobs in Iowa are:
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What job categories do people searching Director Client Experience jobs in Iowa look for? The top searched job categories for Director Client Experience jobs in Iowa are:
Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Regional Client Manager

ARAG North America

Des Moines, IA • Remote

Full-time

PTO

Re-posted 16 days ago

Job description

Are you highly organized with a knack for clear, professional communication? Do you take pride in presenting information in a way that builds confidence and trust? Do you excel at managing details, prioritizing work, and delivering clear, polished messaging to clients?

ARAG is hiring a Regional Client Manager! This role is responsible for organizing and managing a large client portfolio, ensuring interactions are thoughtful, well prepared, and consistently executed. This role requires strong planning skills, proactive communication, and the ability to develop and execute structured strategies while balancing multiple priorities in a fast-paced environment.


  • Builds and strengthens relationships with contacts within large client portfolio.
    • Manages communications between ARAG and client portfolio.
    • Manages and maintains day-to-day relationships with client contacts and broker/consultant and actively solve problems with client.
    • Conducts client video, web or teleconferences to review overall performance and clients benefit strategies.
  • Develop a strategic plan to increase revenue within client portfolio.
    • Creates strategy around product up-sell, renewal, and annual review activities that will optimize revenue results.
    • Partners collaboratively with the internal and external staff to manage the implementation strategy and communication process.
    • Conducts educational webinars for employees and clients.
  • Serves as supporting role for Sr. Client Manager and/or Director on National Account activities.
    • Partners with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up.
    • Serves as primary contact in the event that the Sr. Client Manager and/or Director is traveling, on PTO or away from the office.
  • Work cross-functionally with ARAG managers and other associates to implement client plans.
    • Manages day-to-day activities for large volume client portfolio and fulfill requests.
    • Coordinates internal communications regarding clients. Provides support to other internal areas on client requests.
    • Ensures client data is accurate and maintained effectively within all internal systems.
    • Ensures all contractual requirements are being met.
  • Serves as a positive role model by representing the ARAG at its Best.
  • Other duties as assigned.

Knowledge

  • Specific knowledge of client management and relationship building is required. Working knowledge of insurance products and/or employee benefits is preferred.

Skills

  • Strong verbal and written communication skills, including strong presentation and public speaking skills.
  • Highly organized and detail oriented. Results oriented with the ability to self-motivate.
  • Ability to work independently in a remote setting as well as in a team-based collaborative environment.
  • Strong ability in project management and computer skills such as Word, Excel and PowerPoint.
  • Possess strong customer service skills.
  • Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution.
  • Ability to develop innovative ideas and solutions.

Education

  • Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required.

Experience

  • Minimum 3+ years of experience in the field of sales and/or client management required. Legal services experience and/or employee benefits experience preferred.

Certifications, Licenses, Associations, etc.

  • None required.

Physical

  • At least 10% travel required throughout the year as deemed necessary and appropriate by client.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply