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Client Experience Manager Jobs in Iowa (NOW HIRING)

NCMIC

Client Experience Representative

Clive, IA · On-site

$15 - $20.50/hr

Continues on-the-job training by working with Management and other staff members. 3. Builds ... Experience : 2 or more years related experience, preferably in insurance, customer service or a ...

NCMIC

Client Experience Representative

Clive, IA · On-site

$15 - $20.50/hr

Continues on-the-job training by working with Management and other staff members. 3. Builds ... Experience : 2 or more years related experience, preferably in insurance, customer service or a ...

Q2

Customer Experience Manager

Des Moines, IA · On-site

Monitor delivery of implementations projects to ensure highest Client Satisfaction. May participate ... experience. * Business to Business or Business to Consumer relationship management or Customer ...

Koltiv

Client Executive

Urbandale, IA · On-site

$72K - $98K/yr

Character, Problem Solving, Human Experience, and Ownership . This role manages a personal book of ... Client Focus & Fit * Prioritize business development and retention efforts on Koltiv High Fit ...

JCPenney

Salon Manager

Davenport, IA · On-site

$15.48/hr

Client Experience * Leads by example in all interactions with clients, and supports stylists to ... Manages backbar expenses to plan * Performance Standards / Programs * Consistently meets ...

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Client Experience Manager information

See Iowa salary details

$26.3K

$54.6K

$98.6K

How much do client experience manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client experience manager in Iowa is $54,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $57,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Iowa? The most popular types of Client Experience jobs in Iowa are:
What are popular job titles related to Client Experience Manager jobs in Iowa? For Client Experience Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Iowa look for? The top searched job categories for Client Experience Manager jobs in Iowa are:
What cities in Iowa are hiring for Client Experience Manager jobs? Cities in Iowa with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $54,605 per year, or $26.3 per hour.

Regional Client Manager

ARAG North America

Des Moines, IA • Remote

Full-time

PTO

Re-posted 16 days ago

Job description

Are you highly organized with a knack for clear, professional communication? Do you take pride in presenting information in a way that builds confidence and trust? Do you excel at managing details, prioritizing work, and delivering clear, polished messaging to clients?

ARAG is hiring a Regional Client Manager! This role is responsible for organizing and managing a large client portfolio, ensuring interactions are thoughtful, well prepared, and consistently executed. This role requires strong planning skills, proactive communication, and the ability to develop and execute structured strategies while balancing multiple priorities in a fast-paced environment.


  • Builds and strengthens relationships with contacts within large client portfolio.
    • Manages communications between ARAG and client portfolio.
    • Manages and maintains day-to-day relationships with client contacts and broker/consultant and actively solve problems with client.
    • Conducts client video, web or teleconferences to review overall performance and clients benefit strategies.
  • Develop a strategic plan to increase revenue within client portfolio.
    • Creates strategy around product up-sell, renewal, and annual review activities that will optimize revenue results.
    • Partners collaboratively with the internal and external staff to manage the implementation strategy and communication process.
    • Conducts educational webinars for employees and clients.
  • Serves as supporting role for Sr. Client Manager and/or Director on National Account activities.
    • Partners with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up.
    • Serves as primary contact in the event that the Sr. Client Manager and/or Director is traveling, on PTO or away from the office.
  • Work cross-functionally with ARAG managers and other associates to implement client plans.
    • Manages day-to-day activities for large volume client portfolio and fulfill requests.
    • Coordinates internal communications regarding clients. Provides support to other internal areas on client requests.
    • Ensures client data is accurate and maintained effectively within all internal systems.
    • Ensures all contractual requirements are being met.
  • Serves as a positive role model by representing the ARAG at its Best.
  • Other duties as assigned.

Knowledge

  • Specific knowledge of client management and relationship building is required. Working knowledge of insurance products and/or employee benefits is preferred.

Skills

  • Strong verbal and written communication skills, including strong presentation and public speaking skills.
  • Highly organized and detail oriented. Results oriented with the ability to self-motivate.
  • Ability to work independently in a remote setting as well as in a team-based collaborative environment.
  • Strong ability in project management and computer skills such as Word, Excel and PowerPoint.
  • Possess strong customer service skills.
  • Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution.
  • Ability to develop innovative ideas and solutions.

Education

  • Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required.

Experience

  • Minimum 3+ years of experience in the field of sales and/or client management required. Legal services experience and/or employee benefits experience preferred.

Certifications, Licenses, Associations, etc.

  • None required.

Physical

  • At least 10% travel required throughout the year as deemed necessary and appropriate by client.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply