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Sr Client Services Manager Jobs in Iowa (NOW HIRING)

defi SOLUTIONS

Senior Client Executive

Des Moines, IA · On-site

$100K - $150K/yr

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... services. * Minimum 3 years of experience managing and growing relationships with large/complex ...

defi AUTO LLC

Senior Client Executive

Des Moines, IA · On-site

$100K - $150K/yr

The company's comprehensive suite of originations, servicing, and managed servicing solutions ... The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ...

Cetera

Client Services Specialist

Dubuque, IA · Hybrid

$16 - $21.25/hr

... Senior Client Services Specialist or Supervisor while providing context and recommended next steps Maintain CRM accuracy and ensure documentation is complete, compliant, and aligned with service ...

Cetera

Client Services Specialist

Dubuque, IA · Hybrid

$16 - $21.25/hr

... Senior Client Services Specialist or Supervisor while providing context and recommended next steps Maintain CRM accuracy and ensure documentation is complete, compliant, and aligned with service ...

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$18.70/hr

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management. Compensation for this role starts at $18.70 per hour Primary Responsibilities:

TEKsystems

Client Services Representative

Urbandale, IA · On-site

$21 - $23/hr

Serve each Store Owner, Manager, Distributor and Customer by applying an individualized strategy business model for each, always utilizing ethical sales methods Meet and exceed personal and team ...

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Sr Client Services Manager information

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.

How much do senior client services managers make in the US?

Senior Client Services Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on experience, industry, location, and company size, and may include bonuses and benefits.

What is the role of a senior client services manager?

A senior client services manager oversees client accounts, ensuring customer satisfaction and retention by managing relationships, resolving issues, and coordinating with internal teams. They often lead strategic planning, monitor service delivery, and utilize CRM tools to meet client needs and business goals.

What are popular job titles related to Sr Client Services Manager jobs in Iowa?

For Sr Client Services Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Sr Client Services Manager jobs in Iowa look for?

The top searched job categories for Sr Client Services Manager jobs in Iowa are:

What cities in Iowa are hiring for Sr Client Services Manager jobs?

Cities in Iowa with the most Sr Client Services Manager job openings:

Sr Client Services Manager jobs near you

Client Services Manager

OHNWARD BANCSHARES

Maquoketa, IA • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
  • About Us
  • Careers
  • Apply Now

POSITION SUMMARY
This position is responsible for providing product/services support to Client Services staff and plays a fundamental role in achieving Client satisfaction and revenue growth objectives. Develops and grows client relationships by providing exceptional customer service and product/services. Manages and develops the client services team.
KEY ORGANIZATIONAL RELATIONSHIPS
  • Reports to Cashier
  • Works closely with the Client Services Team and Clients

DUTIES AND RESPONSIBILITIES
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manages, trains, and coaches Client Services team. Manages staff PTO to ensure department is adequately staffed at all times to serve clients.
  • Ensures great customer service at all levels. Manages client complaints or issues with ease and timely follow-up.
  • Coordinates teams' job tasks to ensure efficient performance with timeliness and accuracy. Set goals and complete performance reviews for CSRs.
  • Consistently timely with reporting requirements and ensures deadlines are met.
  • Stay informed and educate staff on product knowledge. Responsible for ensuring all deposit products are trained appropriately to team members.
  • Document all department process and procedures and ensure policies are up to date.
  • Performs all necessary account reconciliations. Familiar with General Ledger and prepaid/accruals.
  • Utilizes Peoplesoft for Accounts Payable as well as Application Interface and Asset Management (depreciation).
  • Contributing member of Asset Liability Committee.
  • Process unassigned overdrafts
  • Purchase supplies as well as maintaining price bids and budget.
  • Deposit section of quarterly Call Report.
  • Process Levies, Garnishments and Subpoenas.
  • Ensure Bank Settlement position is maintained daily and purchasing/selling of Fed Funds or Wholesale Funding is within policy guidelines.
  • Meet all compliance requirements with regards to products, services, and forms. Prepare exam/audit information including annual KPMG/Eide Bailly responses.
  • Utilize BIC (Business Intelligence Center) to build reports as needed for deposits/marketing.
  • Performs other duties as assigned.

SKILLS AND ABILITIES
To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.
  • Solid understanding of processes. Familiarity with banking rules and regulations.
  • Demonstrates accuracy and thoroughness. Attention to details. Results driven.
  • Mathematic skills, basic PC knowledge and familiarity with electronic equipment, and financial skills.
  • Customer focused.
  • Eye for detail and accuracy.
  • Excellent communication, organizational, leadership skills.

EDUCATION AND EXPERIENCE
  • Associates Degree in Business or Accounting (or a related field); 4-6 years related experience and/or training; or equivalent combination of education and experience.

BENEFITS:
Stakeholder Bonus
Health Insurance
Dental Insurance
Retirement Plan (401k) - 3% Safe Harbor Contribution + Discretionary Contribution
10 Observed Holidays
PTO
Group Term Life provided
Short Term Disability - 100% provided by company
Long Term Disability
Maternity/Paternity Leave - 100% of pay
Community Involvement
Pay-It-Ohnward - Company Giving Program
Grilling for Charity - Community Donations
Thank God Its Monday (TGIM) Company Event
To apply for this position, go to our website Ohnward Bancshares, Inc.
www.ohnward.com
  • About Us
  • Careers
  • Apply Now

Equal Opportunity Employer

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