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Director Application Support Jobs (NOW HIRING)

Waystar

Director, Application Engineering

Lehi, UT · On-site

The Director, Application Engineering will be responsible for managing multiple teams of brilliant ... Ability to manage, contribute to, support, expect, and embrace constant change * Bachelors degree ...

First Citizens Bank

Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology including application development, support roles, and management.

Zeta Global

Director, Application Security

$275K - $315K/yr

About the Role We're looking for a Director of Application Security to architect and lead an AI ... We provide a forum for employees to celebrate, support and advocate for one another. Learn more ...

Western Union

Director Application Security

Austin, TX · On-site

$58.25 - $77.75/hr

We are seeking an experienced and visionary Director Application Security to lead the strategy ... Build and mature a scalable Application Security program supporting modern software development ...

Zeta Global

Director, Application Security

$275K - $315K/yr

About the Role We're looking for a Director of Application Security to architect and lead an AI ... We provide a forum for employees to celebrate, support and advocate for one another. Learn more ...

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Director Application Support information

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$31K

$161.2K

$206K

How much do director application support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director application support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.
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Director Application Support jobs near you
Infographic showing various Director Application Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Director, Application Engineering

Waystar

Lehi, UT • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT THIS POSITION
Right now, we are looking to add serious Management talent to our Application Engineering team. The Director, Application Engineering will be responsible for managing multiple teams of brilliant Application Engineers and QA resources to build the award-winning products we offer to our clients. Our Directors are willing to jump in and roll their sleeves up in order to get the job done and are certainly highly technical.
WHAT YOU'LL DO
  • Schedules projects and resources, and monitors project timelines; will ultimately be accountable for the success or failure of all team projects
  • Motivates and provides guidance to team members to accomplish team goals through counseling, performance reviews, mentoring, and team building activities
  • Coaches team members, helping them develop into more senior/experienced resources

  • Works with the Business Product Owners to identify priorities for Application Development and enhancements; acquires resources for projects to fit the current and future needs of the Business
  • Works closely and cohesively with other Managers within Technology, as well as with key stakeholders in related departments
  • Helps other Technology Managers set and implement policies and procedures related to application quality, standards, and testing
  • Plays an integral part in establishing, driving, and enhancing processes and procedures within the team, and within the Technology department as a whole
  • Establishes training offerings, suited for individuals' needs, for them to progress

  • Establishes priorities for Lead Application Engineers and ensures that they have guidance and coaching in mentoring other team members

WHAT YOU'LL NEED
  • 8+ years' experience managing Technology related staff and/or projects
  • 8+ years' experience with Application Development
  • Strong desire to succeed and help others succeed
  • Strong organizational skills
  • Excellent written and verbal communication skills

  • Possesses a "Can Do" attitude
  • Ability to work self-directed
  • Extremely enthusiastic and upbeat
  • Ability to manage, contribute to, support, expect, and embrace constant change

  • Bachelors degree in Technology or in a related area is preferred
  • Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions
  • Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation
  • Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation

ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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