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Direct Line Jobs (NOW HIRING)

Direct Line Solution

Quality Engineer

Hickory Hills, IL

$75K - $80K/yr

About the Role We are seeking a detail-oriented Quality Engineer to join our precision machine shop team. The ideal candidate will have a strong background in quality control and process improvement ...

Apidel Technologies

Sitter - Sitter

Maryville, TN

$13.50 - $16.25/hr

Every other Must have active BLS Will sit with patients in both the ED and inpatient areas 1st time travelers okay Provide 1:1 direct observation, maintaining direct line of sight on patient at all ...

Microsoft

Data Center Technician

Cheyenne, WY · On-site

Escalates issues related to compliance or operational assurance activities to direct-line management. * Receives guidance and supervision to develop an understanding of standard processes and ...

Microsoft

Data Center Technician

Quincy, WA · On-site

Escalates issues related to compliance or operational assurance activities to direct-line management. * Completes assigned tickets efficiently and in alignment with relevant Key Performance ...

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How much do direct line jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for direct line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Line Customer Service Representative, and why are they important?

To thrive as a Direct Line Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a good understanding of insurance products, typically supported by at least a high school diploma. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are often required. Patience, empathy, and resilience are crucial soft skills for managing customer inquiries and resolving issues effectively. These skills enable representatives to deliver high-quality service, build customer trust, and uphold the company’s reputation.

What are some typical challenges faced by Direct Line customer service representatives, and how are they supported in overcoming them?

Direct Line customer service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing stressful situations. To support them, Direct Line provides comprehensive training programs, access to knowledge bases, and ongoing coaching from team leaders. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek guidance when needed. This supportive environment helps employees develop their skills and deliver excellent service.

What are Direct Line jobs?

Direct Line jobs refer to roles within Direct Line Group, a leading UK insurance company. These roles can range from customer service and claims handling to IT, finance, and marketing positions. Employees at Direct Line work to provide insurance products and services, primarily focusing on motor, home, and small business insurance. The company is known for its direct-to-consumer approach, meaning most customer interactions happen over the phone or online rather than through brokers. Working at Direct Line often involves a focus on customer experience, innovation, and teamwork.

What is the difference between Direct Line vs Customer Service Representative?

AspectDirect LineCustomer Service Representative
CredentialsTypically requires insurance licenses or industry-specific certificationsUsually requires high school diploma or equivalent; some roles prefer customer service experience
Work EnvironmentOffice or remote, focused on insurance or financial servicesCall centers, retail, or office settings across various industries
Employer & Industry UsageInsurance companies, financial institutionsRetail, telecommunications, banking, and other service sectors
Common Search & ComparisonOften compared for client interaction and sales rolesCompared for customer interaction and support roles

While both roles involve customer interaction, a Direct Line typically refers to a specialized insurance or financial services position requiring specific licenses, whereas a Customer Service Representative is a broader role across multiple industries focusing on general customer support.

What cities are hiring for Direct Line jobs? Cities with the most Direct Line job openings:
What states have the most Direct Line jobs? States with the most job openings for Direct Line jobs include:
Direct Line jobs near you
Infographic showing various Direct Line job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

Quality Engineer

Direct Line Solution

Hickory Hills, IL

$75K - $80K/yr

Full-time

Posted 21 days ago

Job description

About the Role

We are seeking a detail-oriented Quality Engineer to join our precision machine shop team. The ideal candidate will have a strong background in quality control and process improvement within a CNC machining or manufacturing environment. This role is responsible for ensuring that all machined components meet customer specifications, industry standards, and regulatory requirements while driving continuous improvement in quality processes.

Key Responsibilities

  • Develop, implement, and maintain quality control procedures and inspection processes for machined components.

  • Interpret and apply engineering drawings, GD&T, and customer specifications to verify product compliance.

  • Conduct First Article Inspections (FAI) and maintain inspection documentation.

  • Utilize precision measurement tools (e.g., calipers, micrometers, height gauges, CMM) to inspect parts and assemblies.

  • Investigate and resolve non-conformance issues through root cause analysis and corrective action plans.

  • Collaborate with production, engineering, and leadership to implement process improvements and reduce defects.

  • Ensure compliance with ISO 9001 (and AS9100, ISO 13485 if applicable) quality management systems.

  • Develop and maintain quality documentation, including inspection plans, control plans, and process capability studies.

  • Support internal and external audits.

  • Train and mentor shop personnel on quality standards and inspection techniques.

Qualifications

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related field (or equivalent experience).

  • 3+ years of experience in quality engineering or quality assurance in a CNC machining/manufacturing environment.

  • Strong understanding of GD&T, blueprint reading, and metrology principles.

  • Proficiency with precision measuring instruments and CMM programming/operation.

  • Knowledge of ISO 9001 quality management systems; experience with AS9100 or ISO 13485 preferred.

  • Proven ability to conduct root cause analysis and implement corrective/preventive actions.

  • Strong problem-solving, analytical, and communication skills.

  • Proficient in Microsoft Office; experience with quality management software a plus.

Preferred Attributes

  • Experience with aerospace, medical, or automotive manufacturing standards.

  • Lean manufacturing or Six Sigma certification.

  • Ability to work collaboratively in a fast-paced, high-precision environment.

Benefits

  • Competitive salary and benefits package.

  • Opportunities for professional growth and training.

  • Supportive and collaborative work environment.