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Direct Line Jobs in Indiana (NOW HIRING)

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Direct Line information

See Indiana salary details

$10

$17

$24

How much do direct line jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for direct line in Indiana is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Line Customer Service Representative, and why are they important?

To thrive as a Direct Line Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a good understanding of insurance products, typically supported by at least a high school diploma. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer literacy are often required. Patience, empathy, and resilience are crucial soft skills for managing customer inquiries and resolving issues effectively. These skills enable representatives to deliver high-quality service, build customer trust, and uphold the company’s reputation.

What are some typical challenges faced by Direct Line customer service representatives, and how are they supported in overcoming them?

Direct Line customer service representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing stressful situations. To support them, Direct Line provides comprehensive training programs, access to knowledge bases, and ongoing coaching from team leaders. Additionally, representatives work within collaborative teams, allowing them to share best practices and seek guidance when needed. This supportive environment helps employees develop their skills and deliver excellent service.

What are Direct Line jobs?

Direct Line jobs refer to roles within Direct Line Group, a leading UK insurance company. These roles can range from customer service and claims handling to IT, finance, and marketing positions. Employees at Direct Line work to provide insurance products and services, primarily focusing on motor, home, and small business insurance. The company is known for its direct-to-consumer approach, meaning most customer interactions happen over the phone or online rather than through brokers. Working at Direct Line often involves a focus on customer experience, innovation, and teamwork.

What is the difference between Direct Line vs Customer Service Representative?

AspectDirect LineCustomer Service Representative
CredentialsTypically requires insurance licenses or industry-specific certificationsUsually requires high school diploma or equivalent; some roles prefer customer service experience
Work EnvironmentOffice or remote, focused on insurance or financial servicesCall centers, retail, or office settings across various industries
Employer & Industry UsageInsurance companies, financial institutionsRetail, telecommunications, banking, and other service sectors
Common Search & ComparisonOften compared for client interaction and sales rolesCompared for customer interaction and support roles

While both roles involve customer interaction, a Direct Line typically refers to a specialized insurance or financial services position requiring specific licenses, whereas a Customer Service Representative is a broader role across multiple industries focusing on general customer support.

What cities in Indiana are hiring for Direct Line jobs? Cities in Indiana with the most Direct Line job openings:
Direct Line jobs near you
Infographic showing various Direct Line job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 11% Part Time, and 10% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,935 per year, or $17.8 per hour.
Gastroenterology Physician Gastroenterologist (GI) - Physicians Only Apply - Perm

Gastroenterology Physician Gastroenterologist (GI) - Physicians Only Apply - Perm

Sumo Medical Staffing

IN • On-site

$500K/yr

Full-time

Posted 21 days ago

Job description

Medical Doctors Only Apply. A Gastroenterology Physician Gastroenterologist (GI) practice is seeking a qualified physician for IN. This and other physician jobs brought to you by ExactMD.

Permanent GI opportunity in Indiana

Located about 1 hour outside Indianapolis

Call or email me with your interest. (Registered Profile Required) (Registered Profile Required)

 

 Job #7218

This is an established practice and a Physician is retiring.

Full benefit package included

Base compensation $500k.

 

Dee Dee Fullmer

Senior recruiter

Providing a better experience

SUMO Medical Staffing

(Registered Profile Required) Direct line

Toll free

1(Registered Profile Required)  ext 503
(Registered Profile Required) fax

(Registered Profile Required)

 

 

NALTO member


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