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How much do digital support representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for digital support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Support Representative, and why are they important?

To thrive as a Digital Support Representative, you need a solid understanding of customer service principles, proficiency in digital communication, and familiarity with troubleshooting common technical issues, often supported by a high school diploma or equivalent. Experience with CRM systems, help desk software, and live chat platforms such as Zendesk or Salesforce is typically required. Strong problem-solving abilities, patience, and effective written and verbal communication set top performers apart. These skills ensure efficient resolution of customer inquiries, enhance user satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by Digital Support Representatives and how can they be managed?

Digital Support Representatives often encounter challenges such as handling high volumes of customer inquiries, troubleshooting diverse technical issues, and maintaining a positive customer experience through digital channels. To manage these, it's important to develop strong multitasking abilities, stay updated on product knowledge, and communicate clearly and empathetically. Many teams also use ticketing systems and collaborative platforms to streamline workflows and support each other when complex issues arise.

What are Digital Support Representatives?

Digital Support Representatives are professionals who assist customers with issues or inquiries related to digital products and services, such as websites, apps, or online accounts. They provide support through digital channels like chat, email, or social media, helping to troubleshoot problems, answer questions, and guide users. Their goal is to ensure a positive customer experience and resolve technical or account-related issues efficiently.
What job categories do people searching Digital Support Representative jobs look for? The top searched job categories for Digital Support Representative jobs are:
Digital Support Representative jobs near you
Infographic showing various Digital Support Representative job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 33% Full Time, and 64% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Digital Support Technician, Senior

Massgeneralbrigham

Somerville, MA

$25.50 - $36.49/hr

Full-time

Posted 17 days ago

Job description

Site: Mass General Brigham Incorporated


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Summary
Responsible for providing comprehensive endpoint support services, ensuring the smooth operation of advanced endpoint systems. Duties include deploying and configuring devices, installing and updating software, testing connectivity, performing diagnostics, troubleshooting, and making repairs. This role also includes coordinating Digital service efforts to ensure the timely resolution of technical escalation issues, maintaining hardware and software systems, and supporting end users to minimize downtime and enhance overall system performance.
Essential Functions
-Provides guidance for staff.
-Represents the team at management meetings and discussion forums.
-Participates in developing and implementing policies and procedures to enhance processes and workflows.
-Troubleshoot technical issues for end-users.
-Document work performed within the service management software; document device and user data as required.
-Prioritize and triage calls to the appropriate groups if they cannot be resolved using ITIL best practices.
-Enter transactions into the system as needed.


Qualifications

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience providing technical support, including installation, repair and troubleshooting of computers 3-5 years required
Knowledge, Skills and Abilities
- Proficient analytical and problem-solving skills.
- Ability to multitask and prioritize work demands.
- Good interpersonal and communication skills.
- Ability to be flexible, versatile, and adaptable in day-to-day activities.
- General knowledge of Phone Systems, applications, printers, and other computing equipment.
- General knowledge of operating systems (e.g., Windows, Mac OS) and popular software solutions (e.g., Office 365, Internet browsers).
- Excellent verbal and written communication skills for interacting with staff, explaining technical concepts in non-technical terms, and documenting support activities clearly.

- In-depth knowledge of macOS troubleshooting, JAMF Pro, and network configuration.

-Ability to diagnose and repair hardware/software issues for MacBook/iMac.


Additional Job Details (if applicable)

Additional Job Description

Onsite Monday-Friday 8am-4:30pm


Remote Type

Onsite


Work Location

399 Revolution Drive


Scheduled Weekly Hours

40


Employee Type

Regular


Work Shift

Day (United States of America)


Pay Range

$25.50 - $36.49/Hourly


Grade

5


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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