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Digital Support Representative Jobs (NOW HIRING)

Clear Channel Outdoor

Digital Support Analyst

In the Digital Support Analyst role, you will be an integral member of a small, mission-driven ... The demands described below are representative of those that must be met by an employee to ...

TDECU

Digital Service and Support Representative

Houston, TX · On-site

$16.25 - $20.75/hr

Digital Service & Support Representative In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a ...

Texas Dow Employees Credit Union

$15 - $19.25/hr

In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class ...

TDECU

Digital Service and Support Representative

Detroit, TX · On-site

$13 - $16.75/hr

In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class ...

Nexera

Client Support Representative

Raleigh, NC

$1.2K - $2.0K/wk

Client Support Representative Want a career that combines customer service with professional growth ... Digital finance * Cryptocurrency * Wealth-building resources Ideal Candidates Are * Friendly

IndoorMedia

Digital Readiness Champion

Houston, TX · On-site

Join legacy rep calls to help close digital business -- objection handling, proposals, pitch support. * Join regional team meetings to keep digital top-of-mind and build momentum. * Deliver training ...

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How much do digital support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for digital support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a digital support representative?

Digital Support Representatives are professionals who assist customers with issues or inquiries related to digital products and services, such as websites, apps, or online accounts. They provide support through digital channels like chat, email, or social media, helping to troubleshoot problems, answer questions, and guide users. Their goal is to ensure a positive customer experience and resolve technical or account-related issues efficiently.

What are the key skills and qualifications needed to thrive as a digital support representative?

To thrive as a Digital Support Representative, you need a solid understanding of customer service principles, proficiency in digital communication, and familiarity with troubleshooting common technical issues, often supported by a high school diploma or equivalent. Experience with CRM systems, help desk software, and live chat platforms such as Zendesk or Salesforce is typically required. Strong problem-solving abilities, patience, and effective written and verbal communication set top performers apart. These skills ensure efficient resolution of customer inquiries, enhance user satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by digital support representatives and how can they be managed?

Digital Support Representatives often encounter challenges such as handling high volumes of customer inquiries, troubleshooting diverse technical issues, and maintaining a positive customer experience through digital channels. To manage these, it's important to develop strong multitasking abilities, stay updated on product knowledge, and communicate clearly and empathetically. Many teams also use ticketing systems and collaborative platforms to streamline workflows and support each other when complex issues arise.

What job categories do people searching Digital Support Representative jobs look for?

The top searched job categories for Digital Support Representative jobs are:

Digital Support Representative jobs near you
Infographic showing various Digital Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Technical Support Representative

Three Point Solutions

Urbandale, IA • On-site

$29 - $31/hr

Contractor

Re-posted 6 days ago

Job description

Job Title:         Technical Support Representative
Client:              Heavy Machine Manufacturing Company
Location:         Urbandale, IA 50131
Duration:         19 months
Shift:                1st shift

Role Summary

  • Advanced Tier 2 technical support for digital products
  • Support Operations Center, APIs, data systems, and integrations
  • Resolve escalated and complex customer issues

Key Responsibilities

  • Troubleshoot complex technical cases
  • Resolve data flow, API, connectivity, and account issues
  • Analyze case data and identify root causes
  • Work with engineering and product teams
  • Improve support processes and documentation
  • Manage cases by priority and SLA
  • Mentor and support Tier 1 staff
  • Maintain detailed case and solution records

Required Skills

  • 2+ years in technical or product support
  • Strong problem-solving and data analysis
  • Clear communication skills
  • Time management and organization
  • Ability to work in fast-paced environments

Preferred Skills

  • Operations Center experience
  • API and integration knowledge
  • Help desk or multi-tier support experience
  • Digital platform or ag-tech experience

Additional Info

  • No travel required
  • Contract role supporting Tier 2 Digital Support
  • Cross-functional collaboration expected

Education

  • Bachelor’s Degree or equivalent

Experience

  • 3–6 years relevant experience
  • Some experience coordinating others

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