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Xante corp

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Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

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Technologent

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How much do digital support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for digital support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a digital support representative?

Digital Support Representatives are professionals who assist customers with issues or inquiries related to digital products and services, such as websites, apps, or online accounts. They provide support through digital channels like chat, email, or social media, helping to troubleshoot problems, answer questions, and guide users. Their goal is to ensure a positive customer experience and resolve technical or account-related issues efficiently.

What are the key skills and qualifications needed to thrive as a digital support representative?

To thrive as a Digital Support Representative, you need a solid understanding of customer service principles, proficiency in digital communication, and familiarity with troubleshooting common technical issues, often supported by a high school diploma or equivalent. Experience with CRM systems, help desk software, and live chat platforms such as Zendesk or Salesforce is typically required. Strong problem-solving abilities, patience, and effective written and verbal communication set top performers apart. These skills ensure efficient resolution of customer inquiries, enhance user satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by digital support representatives and how can they be managed?

Digital Support Representatives often encounter challenges such as handling high volumes of customer inquiries, troubleshooting diverse technical issues, and maintaining a positive customer experience through digital channels. To manage these, it's important to develop strong multitasking abilities, stay updated on product knowledge, and communicate clearly and empathetically. Many teams also use ticketing systems and collaborative platforms to streamline workflows and support each other when complex issues arise.

What job categories do people searching Digital Support Representative jobs look for?

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Digital Support Representative jobs near you
Infographic showing various Digital Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Technical Support Representative

Xante corp

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

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Job description

Technical Support Representative Job Description

The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.

The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.

Requirements

  • High School Diploma
  • Exemplary Attendance and Punctuality
  • Excellent written and oral communication
  • Strong work ethic
  • Ability to multi-task and reprioritize throughout the day
  • Must be able to lift up to 75 pounds repetitively
  • Overnight Travel is required( averages 35%)
  • Valid Driver's License
  • Valid Passport is a plus
  • 2+ years experience in the help desk environment is required

Company Description

Please send resumes to hr@xante.com. You may also mail to
Xante Corporation
Attention HR
P.O. Box16526
Mobile, AL 36616

XANTE logo

About XANTE

Sourced by ZipRecruiter

Industry

Printing and printing services

Company size

51 - 200 Employees

Headquarters location

Mobile, AL, US

Year founded

1989

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