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Digital Customer Success Manager Jobs in Raleigh, NC

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... Experience driving AI or other emerging-technology adoption, digital transformation, or ...

MaintainX

Enterprise Customer Success Manager

Raleigh, NC · On-site

$150/day

... digital and live channels. * Leverage customer health signals, usage data, and lifecycle insights ... About You: * 5+ years of experience in Customer Success, Account Management, or customer-facing ...

Appian

Customer Success Manager (Public Sector)

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Relay

Customer Success Manager II- Specialty

Raleigh, NC · On-site

While the digital revolution has often left the deskless workforce behind, we are closing that gap ... Experience: 5+ years of experience in Customer Success, Account Management, or Sales. Proven track ...

Relay

Customer Success Manager II- Specialty

Raleigh, NC · On-site

While the digital revolution has often left the deskless workforce behind, we are closing that gap ... Experience: 5+ years of experience in Customer Success, Account Management, or Sales. Proven track ...

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All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Raleigh, NC

Digital Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do digital customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for digital customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What are popular job titles related to Digital Customer Success Manager jobs in Raleigh, NC?

For Digital Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Digital Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Digital Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Digital Customer Success Manager jobs?

Cities near Raleigh, NC with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Strategic Customer Success Manager

RELX Group plc

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals
About the Role:
We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this role, you'll manage a small portfolio of our most important clients, guiding them as they adopt, scale, and derive real business value from our AI solution, Nexis+ AI. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term success, growth and partnership.
As a Strategic CSM, you'll act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving deep and lasting engagement, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey. You won't just manage the relationship - you'll shape how our most strategic clients experience, adopt, and scale AI within their organizations, serving as a key voice of the customer as we continue to build and refine our AI capabilities.
Responsibilities:
  • Own and deepen relationships with a portfolio of strategic accounts, serving as their primary guide to adopting and scaling our AI solution
  • Understand each client's business goals, KPIs, and how our AI solution fits into and accelerates their broader strategy
  • Lead onboarding, adoption, and expansion efforts tailored to each client's unique needs, with a strong focus on driving deep, sustained engagement with our AI solution
  • Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities and shape the roadmap for our AI solution
  • Develop and execute success plans, QBRs, and health checks for each account, with AI adoption and value realization as a core measure of success
  • Identify upsell, cross-sell, and renewal opportunities in partnership with Sales, particularly around expanded use cases for our AI solution
  • Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention
  • Drive change management and enablement programs - training sessions, best-practice playbooks, and internal champions - that build client confidence and fluency with our AI solution
  • Deliver insights, best practices, and industry trends that help clients get the most value out of our AI solution
  • Track key metrics such as AI feature adoption, product usage, NPS, churn, and account health, and translate them into a compelling value story for clients and internal stakeholders

Qualifications:
  • 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products
  • Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology
  • Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite
  • Strong business acumen and a consultative approach to client interactions
  • Proven ability to work cross-functionally and influence without authority
  • Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape
  • Genuine curiosity about AI, with a passion for helping clients understand, adopt, and unlock its value
  • Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms

Bonus:
  • Background in Professional Services, Management Consulting, or Financial Services
  • Experience with product integrations or technical onboarding
  • Experience driving AI or other emerging-technology adoption, digital transformation, or organizational change management initiatives

Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Maryland, the base pay range is $82,800 - $137,800.If performed in New York, the base pay range is $86,700 - $144,400.If performed in New York City, the base pay range is $94,700 - $157,500.If performed in Rochester, NY, the base pay range is $78,800 - $131,300.If performed in Ohio, the base pay range is $74,900 - $124,700.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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