ZipRecruiter

Log In

1

Digital Customer Success Manager Jobs in Raleigh, NC

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pure Storage

Senior Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an ... Contribute to Pure's digital transformation by designing the scalable processes, tools, and ...

New

SHI GmbH

Customer Success Manager - VMware

Raleigh, NC · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

MaintainX

Enterprise Customer Success Manager

Raleigh, NC · On-site

$150/day

... digital and live channels. * Leverage customer health signals, usage data, and lifecycle insights ... About You: * 5+ years of experience in Customer Success, Account Management, or customer-facing ...

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... Experience driving AI or other emerging-technology adoption, digital transformation, or ...

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

... Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this ... Experience driving AI or other emerging-technology adoption, digital transformation, or ...

previous pagenext page

Showing results 21-40

All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Raleigh, NC

Digital Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do digital customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for digital customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.
What are popular job titles related to Digital Customer Success Manager jobs in Raleigh, NC? For Digital Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Digital Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Digital Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Digital Customer Success Manager jobs? Cities near Raleigh, NC with the most Digital Customer Success Manager job openings:
Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager, CSM

Pop-UP Talent

Raleigh, NC • On-site

$110K - $130K/yr

Other

Re-posted 5 days ago

Job description

Customer Success Manager (CSM)
USA Remote
  • Team: Customer Success
  • Salary: $110K - $130K

MISSION & PURPOSE
  • The Customer Success Manager (CSM) is responsible for delivering transformational outcomes that drive measurable, long-term value for customers. The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is frictionless, impactful, and aligned with their business goals. The ultimate objective is to create Raving Fans and facilitate expansion opportunities that drive revenue and strategic growth
  • We are seeking a CSM who thrives in the business world, is comfortable liaising with executive talent, and understands business operations and strategy. The ideal candidate will be a cross-functional operator, strategic thinker, and relationship builder, helping our customers unlock value and remain engaged, happy, and thriving
  • We have made Customer Success a cornerstone of our strategy and an engine for future growth. This is an exciting opportunity to join a dynamic team and help shape that success

HIGHEST PRIORITY COMPETENCIES:
  • Business Acumen: Comfortable operating in complex business environments and understanding business operations, financial drivers, and strategic priorities
  • Executive Liaison Experience: Proven ability to build relationships and communicate effectively with executive talent, including C-suite and senior leadership
  • Strategic Mindset: Demonstrated experience in developing and executing big-picture strategies that drive customer value and business growth

KEY RESPONSIBILITIES:
  • Owns the strategic relationship and customer health, serving as the primary business relationship owner for assigned customers and ensuring continuity by connecting the dots across functions
  • Develop and execute outcome-driven success plans with measurable KPIs
  • Facilitate seamless transitions from sales to delivery (and back to sales), closing any gap between expectation and execution
  • Foster strategic engagement throughout the customer lifecycle, focusing on outcomes, innovation, and roadmap alignment
  • Lead customer touchpoints including onboarding and kick-off meetings, QBRs + service reviews, scope alignments, feedback loops/regular check-ins, and proactive outreach
  • Proactively manage risk by flagging at-risk accounts and collaborate with internal stakeholders to create mitigation plans
  • Collaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages
  • Maintain accurate reporting on customer health, engagement metrics, and satisfaction scores (CSAT/NPS)
  • Gather and act on customer feedback, driving continuous improvement in processes, tools, and service delivery
  • Ensure customer-centric visibility and transparency within the organization by implementing, maintaining, and updating HubSpot and other CS tools/dashboards

QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE:
  • Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services
  • Deep understanding of customer needs and pain points
  • Strong relationship-building, communication, negotiation, and strategic thinking skills
  • Adept at listening, leading with empathy, and maintaining a people-first approach to business to turn challenging situations into positive outcomes
  • Creative problem solver who uses data to drive decision-making
  • Skilled at driving alignment across teams, with proven experience collaborating cross-functionally and managing multiple priorities
  • Equally at ease defining long-term vision and rolling up your sleeves to tackle the details that bring it to life
  • Highly organized, self-motivated, and thrives in an independent setting
  • Is a team player, likes to have fun at work, doesn't take themselves too seriously, and has a positive attitude
  • Demonstrated experience in tracking and reporting on customer success metrics
  • Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and implementing new CS tools

ABOUT US:
  • We are a leader in enterprise software and managed services. We're building something special-a customer-first ERP services company that doesn't just implement systems but helps businesses actually use them to grow

THE CULTURE CODE:
  • We are maniacal about our mission
  • We strive to solve for the customer
  • We are radically transparent
  • We believe in autonomy, not autocracy
  • We are unreasonably picky about our people
  • We invest in individual mastery and market value
  • We constantly question the status quo

WHY JOIN?
  • Work directly with executive leadership and strategic customers
  • Influence business outcomes and drive measurable impact
  • Be part of a collaborative, growth-oriented team dedicated to customer success

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00340

Apply