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How much do digital customer experience jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for digital customer experience in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What is a digital customer experience?

A Digital Customer Experience (DCX) job focuses on optimizing how customers interact with a company through digital channels like websites, apps, chatbots, and social media. Professionals in this role analyze customer behavior, enhance user journeys, and implement technology to improve engagement and satisfaction. They collaborate with teams across marketing, design, and IT to ensure seamless, user-friendly digital interactions. The goal is to create a positive, efficient, and personalized experience that meets customer needs and drives business success.

What are some common challenges faced in a digital customer experience role?

Professionals in Digital Customer Experience often encounter challenges such as aligning customer needs with rapidly evolving digital technologies, coordinating improvements across multiple teams, and translating complex data into actionable insights. You may also need to troubleshoot technical issues while maintaining a consistent, high-quality user journey across channels. Success in this role involves continuous learning, adaptability, and proactive collaboration with marketing, product, and IT teams. Overcoming these challenges not only improves the customer experience but also contributes to the overall growth and reputation of the organization.

What are the key skills and qualifications needed to thrive in digital customer experience, and why are they important?

To thrive as a Digital Customer Experience professional, you need a solid understanding of user experience (UX) design, digital marketing, analytics, and customer relationship management, often supported by a degree in marketing, business, or a related field. Familiarity with platforms like Salesforce, HubSpot, Zendesk, Google Analytics, and various website or app optimization tools is highly beneficial. Outstanding communication, problem-solving abilities, and a customer-centric mindset set top candidates apart. These skills are crucial for delivering seamless, effective digital interactions that drive customer satisfaction and brand loyalty in a competitive marketplace.

Do digital customer experience jobs require a degree?

Digital customer experience jobs often do not require a specific degree, but having a background in marketing, communications, or related fields can be beneficial. Skills in user experience design, data analysis, and familiarity with digital tools are typically important, and certifications in areas like UX or digital marketing can enhance employability.
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Digital Customer Experience jobs near you
Infographic showing various Digital Customer Experience job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.

Senior Manager, Digital Customer Experience

Irving, TX • On-site

Commercial Metals Company
Construction • 10K+ employees
Learn more about Commercial Metals Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Commercial Metals Company rating

7.5

Company rating: 7.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

Job description

it's what's inside that counts
There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
  • Day 1 Benefits Coverage with low cost Medical, Vision and Dental
  • Day 1 Paid-time Off and Vacation
  • 4.5% Company Match 401(k) Plan
  • $500 Annual Company-paid Lifestyle Benefit
  • Competitive Compensation and Bonuses
  • Company-paid Life and Disability Insurance
  • Employee Stock Purchase Plan
  • Training and Advancement Opportunities

Why This Job
The Sr. Manager, Digital Customer Experience, is responsible for defining and executing CMC's digital customer strategy through the development, deployment, governance, and continuous enhancement of myCMC and future customer engagement platforms.
This leader is accountable for creating a seamless digital experience within and across all CMC Lines of Business, enabling customers to quote, order, manage invoices, access insights, interact through digital channels, and transact through a unified digital ecosystem.
Reporting within Commercial Operations, this role serves as the business owner for customer-facing technologies, customer portals, eCommerce capabilities, customer procurement and data integration strategy, digital self-service solutions, AI-enabled customer engagement, analytics, and future agentic customer experiences.
The Sr. Manager partners closely with Sales, Marketing, IT, Product Management, Customer Service, Finance, and Business Unit leadership to ensure digital investments deliver measurable customer value, improved customer experience, operational efficiency, and commercial growth.
Success in this role is measured through customer adoption, business value creation, technology utilization, data quality, customer satisfaction, digital revenue growth, roadmap execution, and return on technology investments.
What You'll Do
  • Define and champion the enterprise vision, strategy, and roadmap for the existing myCMC digital customer ecosystem
  • Develop and maintain a multi-year digital customer experience roadmap aligned with commercial objectives and transformation priorities for the platforms
  • Lead the evolution from traditional customer interactions toward self-service, connected customer experiences, predictive insights, and agent-enabled customer engagement
  • Identify emerging technologies, market trends, and competitive capabilities that improve customer experience and differentiate CMC in the marketplace
  • Establish enterprise-wide digital customer experience standards, governance processes, and success measures
  • Ensure digital initiatives support CMC's broader Commercial Operating System and customer-centric growth strategy
  • Lead development of a unified digital platform connecting all CMC Lines of Business
  • Establish a scalable customer and transaction data foundation through integration of Salesforce, ERP systems, EDI platforms, coordination systems, and customer applications
  • Ensure secure, scalable, and sustainable platform architecture in partnership with IT
  • Govern platform enhancement prioritization, investment decisions, release management, and lifecycle planning
  • Manage strategic technology vendors, software partners, and external development resources
  • Define the vision and roadmap for customer data, analytics, AI, and automation capabilities supporting digital customer experiences
  • Establish governance and stewardship for customer data across Salesforce, ERP, portal, eCommerce, and analytics environments
  • Create an AI-ready customer data foundation supporting personalization, recommendations, automation, and predictive insights
  • Sponsor customer-facing AI initiatives that improve service, responsiveness, and customer engagement
  • Lead development of future agentic customer experiences, including digital assistants, self-service support, and intelligent workflows
  • Ensure responsible AI governance, security, compliance, and risk management practices
  • Lead and develop the Digital Customer Experience organization
  • Provide directions to digital product managers, customer experience leaders, customer adoption resources, and vendor partners
  • Establish performance expectations, organizational priorities, and capability development plans

What You'll Need
  • 10+ years leading digital customer experience, eCommerce, customer technology, product management, CRM, or digital transformation initiatives
  • Deep understanding of customer experience, customer engagement, sales processes, commercial operations, and business performance drivers
  • Strong expertise in Salesforce (Commerce Cloud), CRM ecosystems, digital platforms, customer portals, ERP integration, analytics, and AI technologies
  • Experience leading enterprise-scale technology roadmaps, governance processes, and investment portfolios
  • Strong understanding of customer data management, analytics, reporting, and AI-enabled capabilities
  • Demonstrated success managing cross-functional teams and influencing senior leadership
  • Experience managing vendors, consulting partners, and software development organizations
  • Strong financial, analytical, and strategic decision-making skills
  • Exceptional communication, stakeholder management, and organizational leadership capabilities
  • Manufacturing, industrial, construction materials, distribution, or B2B customer experience leadership preferred

Your Education
  • Bachelor's degree in business, Information Systems, Marketing, Engineering, or related field

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started.
If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world!
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
From Fortune Magazine. © 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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